Mercedes-Benz of Annapolis - Service Center

Alex clothier is the best ambassador for mercedes and rhe dealetship His professionalism is best in class Over many years Alex is there to advise, assist and make me only only buy mercedes I have 3 now dealetship His professionalism is best in class Over many years Alex is there to advise, assist and make me only only buy mercedes I have 3 now due to his treatment for my wife and myself is stellar Alex is the epitome of excellence . More

Alex provides superior service. He make every effort the client understands the repair issue and that the repair does not impact the client. He make every effort the client understands the repair issue and that the repair does not impact the client. More

Peter was very professional, courteous, and sensitive to my needs to get this EQS450 back on the road. Also, the phone receptionist who got me the appointment was great. Two reasons why I have bought 4 Mer my needs to get this EQS450 back on the road. Also, the phone receptionist who got me the appointment was great. Two reasons why I have bought 4 Mercedes from you. Thanks for having great follow up staff. More

Alex has always provided great customer service. He goes the extra mile to ensure my concerns are addressed in a timely manner. Thank you so much! He goes the extra mile to ensure my concerns are addressed in a timely manner. Thank you so much! More

Ronan is knowledgeable and helpful. He explains auto repairs well. He communicates clearly and accurately. He is pleasant and respectful. I switched to Ronan after having a poor experie He explains auto repairs well. He communicates clearly and accurately. He is pleasant and respectful. I switched to Ronan after having a poor experience at Annapolis Mercedes service center, the difference was night and day. Ronan is excellent at his work. More

Steven was very helpful and personable! I will always request him when I return! Easy to work with and very kind. I will always request him when I return! Easy to work with and very kind. More

Steve is the absolute best! !! He is always pleasant and takes the time to address the situation. I had a long time advisor that I thought couldn’t be replaced and Steve has done !! He is always pleasant and takes the time to address the situation. I had a long time advisor that I thought couldn’t be replaced and Steve has done just that. And this location is also consistent. I’ve been coming here for over 15 years with three different Mercedes and I’ve always been satisfied. You can’t go wrong with Steve or the Annapolis service center!!! 5/5 for sure!!! More

Alex Clothier goes above and beyond for me and my family EVERY TIME that I have a service issue. Unfortunately, the last few times have been emergencies and Alex was on top of them from the moment I call or EVERY TIME that I have a service issue. Unfortunately, the last few times have been emergencies and Alex was on top of them from the moment I call or come into the service center. As I move into a new Mercedes soon, Alex will ALWAYS be my first call for service issues. I've been buying and leasing vehicles for almost 30 years and Alex is simply the best when it comes to customer case. Thank you! More

Got my c63 in and out. They even had little snacks inside for me tummy while I waited. They even had little snacks inside for me tummy while I waited. More

Courteous, professional staff. I am completely satisfied with the attention the staff showed to my automotive needs. I am completely satisfied with the attention the staff showed to my automotive needs. More