Mercedes-Benz of Annapolis - Service Center

My visit to this service center was the best experience I have ever had at ANY dealership/Service Center. The Service employee (Bryan) was outstanding in answering all my questions, providing information, pr have ever had at ANY dealership/Service Center. The Service employee (Bryan) was outstanding in answering all my questions, providing information, professional, personable, and an absolute pleasure to work with. I was not happy about having to drive 1.5 hours to the dealership and then the thought of having to wait hours for my car to be completed but to have all the employees being so personable, especially Bryan, was absolutely worth the trip. The Service Center was very clean, the loaner car was a step up from my vehicle, wait time was less than expected, easy processing in and out, and excellent service all the way around! I will absolutely make this my location for service. Positive dealings like this makes me more inclined to stay in the Mercedes family. More

Chuck was able to get my c class in and out very smoothly with no problems with no problems More

Recently I was instructed to have my car towed to the Annapolis dealership to address a brake related recall. Sounds simple, right? Well after three exasperating hours of trying to arrange the tow I had Annapolis dealership to address a brake related recall. Sounds simple, right? Well after three exasperating hours of trying to arrange the tow I had accomplished absolutely nothing. You should know that my had just been hospitalized. To say I was stressed would be an understatement. I was at that very moment in the process of building a handicap ramp and at my wits end. I addition I was faced with the possibility of losing my car for an extended period of time and now unable to accomplish the first step in the process. I decided to contact the service department one last time. Lucky for me a service adviser, Peter Herman answered. I'm sure he was aware of my frustrated attitude, but instead of putting me off, he told me not to worry that he would take care of everything. The end result, the car was towed within the hour and in fact the issue was resolved the following day. I want the MB dealership to know that they are fortunate indeed to have Peter Herman in their employ. He is an amazing, compassionate man and a credit to the Mercedes Benz brand. More

They say “Sales sells the 1st car and Service sells the 2nd…” and we are on our 3rd! The showroom is absolutely great, but I’ve always seen Chuck over the years with all the vehicles as the sales team ch 2nd…” and we are on our 3rd! The showroom is absolutely great, but I’ve always seen Chuck over the years with all the vehicles as the sales team changes over time. Chuck always makes sure your vehicle is done right and you are taken care of. 1000% recommended him! More

While visiting my mother in Bowie, MD my GLS450 experienced a bulged in a tire. Fortunately, Mercedes of Annapolis was able to help me. Best service ever! Peter Herman was extremely helpful. A true experienced a bulged in a tire. Fortunately, Mercedes of Annapolis was able to help me. Best service ever! Peter Herman was extremely helpful. A true professional who provided A++customer service. Mr. Herman was very knowledgeable, and friendly. He kept me informed of the progress on my car, and really did an exceptional job. I truly appreciate his help. The service I received at Mercedes of Annapolis exceeded the standard! Service was way better than any service I have received at dealership with any vehicle I have owned. Thanks a million Mr. Herman. More

I came in today to pick up my vehicle. It was 15 minutes prior to closing. He couldn’t not locate the keys or the car and told me to come back Monday. I can’t think of a worse experience. It was 15 minutes prior to closing. He couldn’t not locate the keys or the car and told me to come back Monday. I can’t think of a worse experience. Now I need to purchase a car seat for the weekend. I explained to him I needed the car today and he didn’t seem to care. Literally closed up shop on me. More

Chuck has never let me down - he's not just friendly, but efficient and effective when it comes to all aspects of maintaining your Mercedes! efficient and effective when it comes to all aspects of maintaining your Mercedes! More

Steve is very helpful and honest, he is doing his best to make thins right, that were not on my certified vehicle make thins right, that were not on my certified vehicle More

We are thoroughly enjoying our Mercedes GLS 580. When you purchase a new car you always wonder how the service will be after you’ve had the vehicle for awhile. We are completely impressed with Alex When you purchase a new car you always wonder how the service will be after you’ve had the vehicle for awhile. We are completely impressed with Alex Clothier in the service department. We could not be happier that he is our service advisor. He is prompt, thorough, Knowledgeable, and knows the car better than we do! He’s helped us when my tire went flat, and had a new tire out on for me within an hour - this is unheard of nowadays. Alex has also assisted us with some warranty issues like a vehicle recall and a repair of a rim that I dented. He makes sure we have a loaner vehicle to drive our three children around in while they work on the car. Alex is always just a phone call or text away to answer any questions that we have. Thank you Mercedes, and thank you Alex - you are an absolute pleasure to work with and we truly appreciate your help with our vehicle! More

Terrance Johnson with Mercedes Benz roadside assistance was phenomenal! He was courteous, on time and very professional. I would highly recommend him should you need any help with your vehicle. was phenomenal! He was courteous, on time and very professional. I would highly recommend him should you need any help with your vehicle. More