Mercedes-Benz of Annapolis - Service Center

V A special word about Chuck Leyman. He has that rare Mix of customer touch, detail car knowledge ,and “Doctor’s analysis’ rarely found in the profession. He listens intensely to the customer’s story of ‘The of customer touch, detail car knowledge ,and “Doctor’s analysis’ rarely found in the profession. He listens intensely to the customer’s story of ‘The Problem’ , runs that against his experience with that model year, takes ownership, then calmly explains how the car and customer will be ‘made happy again’. A gift. Thanks, Chuck, for your care of our family cars. More

Able to leap tall buildings at a single bound; and complete the service on time and on budget. complete the service on time and on budget. More

Ronan completely saved me when my car broke down. He talked me through the entire process of what to do and how to get my broken down car in to be fixed. His customer service was 2nd to none. It’s actua talked me through the entire process of what to do and how to get my broken down car in to be fixed. His customer service was 2nd to none. It’s actually a big part of why I own a Mercedes, for the customer service part of it. I’m also grateful he was assigned to me as well when my old rep had retired. I’ve already mentioned to Ronan I’m asking for him now every time. Thank you again for all your help! More

Ronan Wood is an exceptional, knowledgeable, and professional Service Advisor. I have owned 5 Mercedes over the past 20 years and stick with the brand because of the quality product, but also becaus professional Service Advisor. I have owned 5 Mercedes over the past 20 years and stick with the brand because of the quality product, but also because of the service. Ronan does not disappoint, he managed a very complex issue for me. What I value most is follow-up, Ronan kept me informed each step of the way, he guided my expectations with great clarity which assured me this issue would be resolved efficiently, thoroughly, and cost effectively. I would recommend Ronan as a 5-Star Service Advisor that represents the Mercedes Brand exceptionally. More

Steve was great to work with. Kept me up to date and informed. Pleasure to work with. Will continue to service at Mercedes-Benz of Annapolis. informed. Pleasure to work with. Will continue to service at Mercedes-Benz of Annapolis. More

This was the second time I utilized Peter Herman as my service/sales associate and again Peter did an outstanding job servicing my vehicle for a slow tire leak and rim repair. He went over and beyond to service/sales associate and again Peter did an outstanding job servicing my vehicle for a slow tire leak and rim repair. He went over and beyond to ensure my concerns were addressed (checked the tire 3 times before identifying the problem) and then negotiated with the warranty company to ensure I did not pay any costs for repair and tire replacement. Peter is a truly a knowledgeable professional and would recommend him to any consumer desiring maintenance or service. FIVE STAR RATING!!!! On a side note, I would recommend that service attendees use gloves when driving cars to and from the service areas. Leaving smudges and slamming doors should be avoided. More

Sean was a delight to work with and gave me the best experience by far l've had and got me back on my way home. Would highly recommend. Thank you for the hospitality. experience by far l've had and got me back on my way home. Would highly recommend. Thank you for the hospitality. More