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Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

4.9
1,381 Reviews

1,381 Reviews of Mercedes-Benz of Annapolis - Service Center

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November 20, 2021

Ronan was awesome — as always! Every member of the Service Staff was great; courteous, helpful, very professional. The work was done well (and very quickly). And Ronan kept me funny informed every s More

by Cmhannan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we're happy you found Ronan to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope you continue to choose us for all your automotive needs! Take care!

November 19, 2021

Service is great, I own two cars and I’ve never had an issue with any service ever. More

by Benz0819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Mercedes-Benz of Annapolis responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2021

Ronan provided excellent service. He took care of all my needs with the highest level of professionalism. He’s the best! E. Bellamy More

by bellamy0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Ronan will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Nov 19, 2021 -

bellamy0 responded

Great company; great service! This is my fourth Mercedes-Benz.

November 12, 2021

Everything about the service at Mercedes-Benz Annapolis was great! My new go-to dealership when my vehicle needs servicing. More

by S.J
Recommend Dealer
Yes
Employees Worked With
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 12, 2021

I would like to acknowledge Peter Herman for his outstanding support and service with regards to my vehicle repair. Peter went the extra mile in his negotiations with Mile One Insurance to ensure m More

by daupshaw1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Mercedes-Benz of Annapolis responded

Hello, thank you for your kind review; we are happy to pass along your comments to Peter here at Mercedes-Benz of Annapolis - Service Center! We look forward to your next visit! Take care!

November 12, 2021

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by Cyberguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Fader
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Leyman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Clothier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hiesener, Angela Hayes
Nov 12, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

Nov 13, 2021 -

Mercedes-Benz of Annapolis responded

Hello, thank you for your kind review; we are happy to pass along your comments to Alex here at Mercedes-Benz of Annapolis! We hope you continue to choose us for all your automotive needs! Take care!

November 11, 2021

The service of my car went smoothly from the time I dropped it off to the time I picked it up. I was kept informed of the progress along the way and everyone was very friendly and professional. More

by GeeGee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Nov 12, 2021 -

Mercedes-Benz of Annapolis responded

Hi Geegee, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 08, 2021

Annapolis Mercedes- Benz of Annapolis provides excellent service for all of their dealerships, and makes or models of cars. I am a longtime customer and have received excellent service for different models More

by rosame21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Nov 09, 2021 -

Mercedes-Benz of Annapolis responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Feel free to reach out to us if you need anything. Have a wonderful day.

November 05, 2021

Top notch service from start to finish, every time. Alex Clothier is personable and ensures my service experience is flawless. He pays attention to every detail to ensure complete satisfaction. More

by Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Mercedes-Benz of Annapolis responded

Hi Robin, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 04, 2021

Chuck Leyman is the best service advisor I've come across. He goes above and beyond in service and customer service and I can go to him for any advice I have for service questions! I am glad to contin More

by lsanes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Mercedes-Benz of Annapolis responded

Hi Lsanes, thank you for your positive review. We're glad to hear that you found Chuck here at Mercedes-Benz of Annapolis so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!

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