Mercedes-Benz of Annapolis - Service Center

Ronan is the most helpful and professional advisor I’ve had the pleasure of speaking with. He explained things in a way I could understand and never once did he make me feel like I was being talked down to had the pleasure of speaking with. He explained things in a way I could understand and never once did he make me feel like I was being talked down to or stupid in anyway! Thank you for being so amazingly helpful! More

I have enjoyed the the service, product purchased from this dealership, excellent customer services from many of the salespersons and other individuals employed with the the company. I think all I have co this dealership, excellent customer services from many of the salespersons and other individuals employed with the the company. I think all I have come in communication with have provided me with good professional service. Good job. More

I came in with some problems on my E300, due to the HORRIBLY LIBERAL ROADS IN MARYLAND! I went into the service department and Chuck Lehman stepped in and took care of every issue I had! He even found HORRIBLY LIBERAL ROADS IN MARYLAND! I went into the service department and Chuck Lehman stepped in and took care of every issue I had! He even found me a loaner car, which was great! Chuck is a big fan of the military and LE and he stands tall for his country and fellow man! All I can say is if Mercedes Benz of Annapolis Service Department was a porn movie set, Chuck would be the “Johnny Holmes” for the service department! He makes men laugh and the ladies blush! Seriously, go see Chuck, he is a great guy!! More

Steve is very knowledgeable and customer service oriented. A valuable employee. oriented. A valuable employee. More

Excellent service! Alex took care of getting me A loaner and getting the part shipped and installed on very short notice. Took care of making sure it was quick and minimal cost. Thanks so much. and getting the part shipped and installed on very short notice. Took care of making sure it was quick and minimal cost. Thanks so much. More

Terrence was the technician who came to assist me with a lockout. He arrived super quickly and was extremely friendly, compassionate, and helpful when I was in a very stressful and difficult situation. I ca lockout. He arrived super quickly and was extremely friendly, compassionate, and helpful when I was in a very stressful and difficult situation. I cannot commend his service enough. The dealership is very lucky to have technicians like him! Thank you! More

Locked my keys in my trunk on an Army base. I called the 800 Mercedes roadside number, who then hooked me up with Terrance. Terrance set everything up with getting my car towed to the dealership. Then, Alex 800 Mercedes roadside number, who then hooked me up with Terrance. Terrance set everything up with getting my car towed to the dealership. Then, Alex helped and hooked me up with his lead service tech, Scott, who got the car unlocked and trunk opened. Scott and I talked for a few minutes about some things to be aware of with my new (to me) purchase, and really was extremely personable and professional. This was all done at 5:10 at the very end of their work day. I really appreciate the professionalism from every staff member who assisted me with this headache. This isn’t my first Mercedes, but it is the first Mercedes I have owned that is new enough to justify taking it to a dealership for service. These guys definitely earned my business and loyalty as a customer. The tow truck driver they contracted to get my vehicle was also top notch and provided great service and interaction. MB of Annapolis really has excelled with providing amazing customer service. I will be back to get routine maintenance done on my car for sure. I have been looking at picking up some AMG style wheels, as well as a few minor modifications. If I can’t do the work myself, I will be coming back here for that as well. More

Alex Clothier, has been my service advisor for years now! No matter what problem I have, he always makes sure it is resolved before I leave! I receive 100% dedication and satisfaction each time! No matter what problem I have, he always makes sure it is resolved before I leave! I receive 100% dedication and satisfaction each time! More

I had a great experience at the Annapolis location. Chuck was friendly, answered my questions and provided great customer service. I would recommend this service advisor. was friendly, answered my questions and provided great customer service. I would recommend this service advisor. More

I had a great experience working with Chuck Leyman when I brought my car in for service. He is extremely knowledgeable, polite, and most important of all, honest. I will definitely bring my car back to Chu brought my car in for service. He is extremely knowledgeable, polite, and most important of all, honest. I will definitely bring my car back to Chuck. More