Mercedes-Benz of Annapolis - Service Center

Steve did a super job kept me up to date and car was finished early always a plus finished early always a plus More

Chuck has great customer service, really appreciated the free car wash and his hospitality and commitment to making my customer experience great! free car wash and his hospitality and commitment to making my customer experience great! More

Ronan was great very knowledgeable very helpful. Kept me in the loop during the repair process from checking too quoting till I picked up my car will definitely be back in the loop during the repair process from checking too quoting till I picked up my car will definitely be back More

Ronan is the most helpful and professional advisor I’ve had the pleasure of speaking with. He explained things in a way I could understand and never once did he make me feel like I was being talked down to had the pleasure of speaking with. He explained things in a way I could understand and never once did he make me feel like I was being talked down to or stupid in anyway! Thank you for being so amazingly helpful! More

Chuck in the service department is the best. Always willing to go above and beyond. Very responsive and does his best to get you in and out as quickly as possible. willing to go above and beyond. Very responsive and does his best to get you in and out as quickly as possible. More

I have enjoyed the the service, product purchased from this dealership, excellent customer services from many of the salespersons and other individuals employed with the the company. I think all I have co this dealership, excellent customer services from many of the salespersons and other individuals employed with the the company. I think all I have come in communication with have provided me with good professional service. Good job. More

I came in with some problems on my E300, due to the HORRIBLY LIBERAL ROADS IN MARYLAND! I went into the service department and Chuck Lehman stepped in and took care of every issue I had! He even found HORRIBLY LIBERAL ROADS IN MARYLAND! I went into the service department and Chuck Lehman stepped in and took care of every issue I had! He even found me a loaner car, which was great! Chuck is a big fan of the military and LE and he stands tall for his country and fellow man! All I can say is if Mercedes Benz of Annapolis Service Department was a porn movie set, Chuck would be the “Johnny Holmes” for the service department! He makes men laugh and the ladies blush! Seriously, go see Chuck, he is a great guy!! More

Steve is very knowledgeable and customer service oriented. A valuable employee. oriented. A valuable employee. More

Excellent service! Alex took care of getting me A loaner and getting the part shipped and installed on very short notice. Took care of making sure it was quick and minimal cost. Thanks so much. and getting the part shipped and installed on very short notice. Took care of making sure it was quick and minimal cost. Thanks so much. More

Terrence was the technician who came to assist me with a lockout. He arrived super quickly and was extremely friendly, compassionate, and helpful when I was in a very stressful and difficult situation. I ca lockout. He arrived super quickly and was extremely friendly, compassionate, and helpful when I was in a very stressful and difficult situation. I cannot commend his service enough. The dealership is very lucky to have technicians like him! Thank you! More