Mercedes-Benz of Atlanta Northeast

Flawlessly executed transaction! My experience in purchasing this car was so easy because of Dan Evers and the staff at Atlanta Classic Cars. They have awesome customer service! My experience in purchasing this car was so easy because of Dan Evers and the staff at Atlanta Classic Cars. They have awesome customer service! More

For every customer who bothers to complain 26 are silent This would of been my 3rd Mercedes Benz purchased from Atlanta Classic Cars in the last 6 months as we have been very loyal Infinti owners. Three wee This would of been my 3rd Mercedes Benz purchased from Atlanta Classic Cars in the last 6 months as we have been very loyal Infinti owners. Three weeks ago we purchased a CLA and were going to also purchase a GL550 - well the GL550 did not have all the options we were looking for. The dealership put together a pretty good deal and we decided to wait until the right color/options came in. Fast forward 3 weeks and the GL550 we were looking for came into Atlanta Classic Cars. I immediately called my sales rep and expressed interest that we were ready and would be down to purchase. Later that evening I called back and was told the sales manager was swamped and has not been able to pull everything together. No problem, then I called before closing once again and the same story. I thought why was this so hard as the deal sheet from three weeks could not of changed dramatically. Got a text later stating it was busy and they would get to it first thing Saturday morning. No problem, I decided to go down Saturday morning and was there at 8:50AM (first customer at the lot). Test drove the vehicle as the sales manager was in a meeting until 9:30. We get back to dealership at 9:20 and sit in the lobby (no customers I may add) and was told there were 5 other deals from the night before. I watched as sales rep after sales rep walked in out while I was the only customer in the dealership. This went on until 10:30 and I finally just left (not happy). I was so upset that I had called, emailed, texted, and personally came down that I could not get what I thought was a simple deal done. Fast forward 2 hours.........I get a text with a deal sheet from my sales rep. finally. The deal was $4000 different from what I was told/given three weeks ago when we bought our CLA. I am not complaining because they did not give me what I wanted, rather when you tell a customer you are going to do something then do it. I was told the market had changed on both my trade and the new car - (BS.....that's code for it is a new month and new set of numbers to hit). I immediately got in the car and drove to Mercedes of Athens, showed them the deal sheet I was given three weeks prior and they honored what Atlanta Classic Cars promised. Selling Mercedes is kind of like insurance, you depend on repeat business much more than Ford/Chevy as the clientele is much smaller and owners are very loyal to the brand. Someone with three cars in rotation I would think that a dealer would kill to keep. I am not upset and posting this because I did not get what I wanted. Rather, it is about integrity (do what you say) and taking care of customer versus bottom line. Bottom line, ACC only cares about the bottom line and could careless about keeping a customer. It is a shame as they have some great people (John Swinwood, Bryant Hall), but others that are ruining the experience. Before shopping here I would encourage you to talk to Mercedes of Athens - they were excellent, professional, and you are in and out super fast. More

Amazing Experience Our Sales person, Jim Cox was just so nice. He did not over assert himself on us which was a breath of fresh air when shopping for a car. The total Our Sales person, Jim Cox was just so nice. He did not over assert himself on us which was a breath of fresh air when shopping for a car. The total experience was just a pleasure. Time was not wasted on continual negotiations and the final paperwork was quick and painless. Jim stayed an extra 1.5 hours after closing time to insure that we understood the bells and whistles of our vehicle. Follow up call the next day reassured that we were not forgotten after the sale. We will refer everyone to this location and specifically Jim when looking for their next car. I even want to invite Jim over for a good ol German dinner. More

Very pleasant experience. From the test drive to purchase of my 2011 S. 550 4matic, Jim Cox made my purchase an experience that was top notch, thanks a lot Jim. My service a From the test drive to purchase of my 2011 S. 550 4matic, Jim Cox made my purchase an experience that was top notch, thanks a lot Jim. My service advisor, Bryant Hall is very professional and kind, I'm glad he's there. Thanks for all your help. More

Excellent customer service! Atlanta Classic Cars is the perfect place to buy your new Mercedes-Benz. I personally bought a new GLA250 and it is was an awesome yet professional ca Atlanta Classic Cars is the perfect place to buy your new Mercedes-Benz. I personally bought a new GLA250 and it is was an awesome yet professional car buying experience. The salesperson was very friendly and gave me proper guidance in my purchase. They will not try to add to your costs. They will try to give you the best deal possible and save you more money than other typical dealerships. I recommend this dealership to everyone! More

What’s the best way to buy a new car I hate buying cars. I really really hate buying cars. But my E63 purchase was a totally different experience. I researched the car and the dealership I hate buying cars. I really really hate buying cars. But my E63 purchase was a totally different experience. I researched the car and the dealership as I usually do, but this time via social media I researched the “salesman.” That was the difference. Jesse did an outstanding job. She knows all the answers and gives you all the information you will need. Polite and patient she was able to get me the data I needed without actually “selling” the car. So what can I say? This was an excellent experience. This E63 AMG is a great car! I’m sure I’ll enjoy it a bunch – until I trade it in a couple of years for a new model and the Euro Delivery option. Thanks Jesse More

Great purchasing experience I first looked at the Mercedes ML two years ago. However, the timing wasn't right to purchase at that time. Two years later, I worked with the same sa I first looked at the Mercedes ML two years ago. However, the timing wasn't right to purchase at that time. Two years later, I worked with the same sales person, Stephen Moore who remembered me. When I go to the dealership, the car was waiting for me to take a test drive. I got a better value on my trade-in and the transaction was very smooth. Stephen was very knowledgable, professional and relaxed. He set up my bluetooth and a few other functions before I drove off the lot even though the dealership was closed and it was late in the evening. He went above and beyond. Stephen was great to work with! More

AN EXCEPTIONAL EXPERIENCE! Our experience began six months ago with Jesse Cannon-Wallace. She knew everything about our "special order" vehicle, she kept us very well informed, Our experience began six months ago with Jesse Cannon-Wallace. She knew everything about our "special order" vehicle, she kept us very well informed, and when we came to pick up the vehicle, she was awesome! By that we mean that her knowledge of the functions, technological and mechanical, her one on one instructions on all the features and capabilities were all encompassing and amazing! She lives & breathes this great product, Mercedes Benz! Her style and manner, her humor, made us feel very comfortable asking the many questions that most new car buyers need to know. The dealership is awesome! Well thought out design, clean, user-friendly and the service facility which included 50+ service bays, with customer lounges, TV's, bistro, you name it, was exceptional as was the personnel and their friendliness and knowledge. I'll be back for another vehicle and if I lived in this State I would definitely be servicing my vehicle here, oh and they are available for any assistance I might need with my local dealer in Florida!!! Kudos to a great dealership that places customer satisfaction FIRST!! More

purchase of new e400 Jesse Canon-Wallace is a difference maker. Informed, confident, patient and able to earn trust quickly. has ability to be at ease and put customer at Jesse Canon-Wallace is a difference maker. Informed, confident, patient and able to earn trust quickly. has ability to be at ease and put customer at ease. More

A true pleasure !!! Stephen Moore is an example of what every sales person should strive to be. He informed me of the USAA discount available to veterans above and beyon Stephen Moore is an example of what every sales person should strive to be. He informed me of the USAA discount available to veterans above and beyond the dealer discounts. Stephen has truly personalized the car buying experience. In fact, my wife and I are purchasing our third vehicle from Atlanta Classic Cars and Stephen Moore. More