Mercedes-Benz of Atlanta Northeast - Service Center
Duluth, GA
449 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center
My advisor is the best. Always providing the information for me to make informed decisions Always providing the information for me to make informed decisions More
I have bought my GLE 350 there and the sales consultant Bob Hold was very knowledgeable and worked out a very good deal. What I do not understand is that my first standard service was very expensive but i Bob Hold was very knowledgeable and worked out a very good deal. What I do not understand is that my first standard service was very expensive but it is what it is. But if the service consultant tells you it will take about 2 hrs and it takes 4 it's bad judging. My second service appointment was Friday May 23rd 2025 and my appointment time was 8 am. I was there at 7:55 for a A0 service which was estimated by the consultant at 2 hrs. During the service I was informed that the battery did not pass the test an will be replaced under was. Great! But that the entire service took 4+ hrs was not OK. I watched how 3 guys tried to change the battery and do not understand why this is a big deal. I'm very technical and my background is mechanical engineering...I worked 45 years in the machine tool industry and knew that what it takes to change a battery on the GLE. However the consultant Catherine was very polite an informed my of the extra time! After the car came back the seatbelt was stuck in the side panel and did neither come out correctly nor retrieve. The car went back and came out again After 20 min. The same problem was still that the seatbelt was not operating correctly and the plastic cover was damaged and the side panel was stained by the mechanic. I informed the service consultant and she took the car back to get it fixed. The car came back and the seatbelt was operating fine. The side panel was very wet from trying to clean the stained and I was hoping the brown stained would come out eventually but it did not. So the next day I sent a text to Catherine with pictures attached. Since we life in FL but we're here for a visit I have the closest Benz dealer in Pensacola. I expect someone to take care of my issue. I have been customer at Infinity Gwinnett for over 15 years and would recommend that your service manager goes over there to learn how things are done Thank you. Brgds, Hans Jürgen Schleicher More
He was able to diagnose my car issue sooner and able to help me understand about how it needs to be done help me understand about how it needs to be done More
Taylor is the BEST advisor you can ever get. Every single time I book her, she is always super caring about understanding and always supports if you want to get your car serviced, and always put Every single time I book her, she is always super caring about understanding and always supports if you want to get your car serviced, and always puts her clients first. She never overcharges, and if the price is high, she can work things out or try to navigate a solution. She is knowledgeable about warranty and extended warranty, and I'm happy that I'm able to come to the dealership with her as an advisor, knowing peace of mind. More
Jackson is the best service advisor! Consistent with his service and professionalism each visit I make. Consistent with his service and professionalism each visit I make. More
They show by the type service they give each time I’ve gone there, that they are very professional people who know what they are doing and how to treat the customer. gone there, that they are very professional people who know what they are doing and how to treat the customer. More
I had a terrible experience at this dealership. I was overcharged and forced to deal with a service advisor named Angela, who wasn’t even assigned to me and made no effort to be helpful. Her commun I was overcharged and forced to deal with a service advisor named Angela, who wasn’t even assigned to me and made no effort to be helpful. Her communication was confusing, and it felt like she didn’t want to assist me at all. I had to go all the way to the dealership just to pick up my car and take it to a different body shop. Extremely frustrating and unprofessional. I won’t be coming back. More
My husband and I are very satisfied with the excellent customer service that Christy Hicks provides each time we turn our cars in for service. Everything always gets done right and our cars still look br customer service that Christy Hicks provides each time we turn our cars in for service. Everything always gets done right and our cars still look brand new. We’ve been Mercedes Benz customer for more than 20 years and Christy has been our service provider the whole time. We recommend everyone select Christy as their service provider. More
Bobby is a very good service advisor He knows his vehicles and what is needed to keep them in top condition vehicles and what is needed to keep them in top condition More
Another great experience at Mercedes Benz Atlanta Northeast. Catherine Davis, my service advisor did a great job keeping me updated during the entire process. All employees were courteous and helpfu Northeast. Catherine Davis, my service advisor did a great job keeping me updated during the entire process. All employees were courteous and helpful. More