Mercedes-Benz of Atlanta Northeast - Service Center

My advisor is the best. Always providing the information for me to make informed decisions Always providing the information for me to make informed decisions More

I have bought my GLE 350 there and the sales consultant Bob Hold was very knowledgeable and worked out a very good deal. What I do not understand is that my first standard service was very expensive but i Bob Hold was very knowledgeable and worked out a very good deal. What I do not understand is that my first standard service was very expensive but it is what it is. But if the service consultant tells you it will take about 2 hrs and it takes 4 it's bad judging. My second service appointment was Friday May 23rd 2025 and my appointment time was 8 am. I was there at 7:55 for a A0 service which was estimated by the consultant at 2 hrs. During the service I was informed that the battery did not pass the test an will be replaced under was. Great! But that the entire service took 4+ hrs was not OK. I watched how 3 guys tried to change the battery and do not understand why this is a big deal. I'm very technical and my background is mechanical engineering...I worked 45 years in the machine tool industry and knew that what it takes to change a battery on the GLE. However the consultant Catherine was very polite an informed my of the extra time! After the car came back the seatbelt was stuck in the side panel and did neither come out correctly nor retrieve. The car went back and came out again After 20 min. The same problem was still that the seatbelt was not operating correctly and the plastic cover was damaged and the side panel was stained by the mechanic. I informed the service consultant and she took the car back to get it fixed. The car came back and the seatbelt was operating fine. The side panel was very wet from trying to clean the stained and I was hoping the brown stained would come out eventually but it did not. So the next day I sent a text to Catherine with pictures attached. Since we life in FL but we're here for a visit I have the closest Benz dealer in Pensacola. I expect someone to take care of my issue. I have been customer at Infinity Gwinnett for over 15 years and would recommend that your service manager goes over there to learn how things are done Thank you. Brgds, Hans Jürgen Schleicher More

I had a terrible experience at this dealership. I was overcharged and forced to deal with a service advisor named Angela, who wasn’t even assigned to me and made no effort to be helpful. Her commun I was overcharged and forced to deal with a service advisor named Angela, who wasn’t even assigned to me and made no effort to be helpful. Her communication was confusing, and it felt like she didn’t want to assist me at all. I had to go all the way to the dealership just to pick up my car and take it to a different body shop. Extremely frustrating and unprofessional. I won’t be coming back. More