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Mercedes-Benz of Columbus

Columbus, GA

4.9
1,708 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,708 reviews

May 16, 2025

Great service, as usual. Gave me a quick & accurate estimate, scheduled appointment, quick & easy check-in, comfortable waiting area with drinks & snacks, easy & check-out & More

by CaptainBobPhillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Farthing
May 19, 2025 -

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the quick and accurate service, from the estimate to the check-out process. We're glad you found our waiting area comfortable and well-equipped. We appreciate your loyalty and look forward to serving you again in the future!

May 13, 2025

Josh and team( everyone that work on this purchase) made the process seamless. My vehicle was delivered with care by Mike who was friendly and communicative. Debi was also very informative and responsive. T More

by jewelmscott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kennedy McDonald
May 14, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

May 16, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

May 12, 2025

Haley went above and beyond to solve the problem I had. She is really great to work with. Ultimately the problem didn't have the fix we expected, but she was able to provide a substitute solution and did i More

by Lisa Horwitz
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! We're glad to hear that Haley was able to assist you effectively and provide a substitute solution. Our staff strives to provide great customer service, and we appreciate your kind words.

May 12, 2025

HALEY AND RACHELLE ARE GREAT TO WORK WITH. THE ONLY PROBLEM WAS I TOOK MY VEHICLE FOR TWO RECALLS ITEMS AND THE DEALERSHIP DID NOT HAVE THE PARTS FOR REPAIR ONE ITEM. I HAVE TO RESCHEDULE W More

by PAT45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Montgomery
May 14, 2025 -

Mercedes-Benz of Columbus responded

Thank you for your feedback. We're glad to hear that Haley and Rachelle provided great service. We apologize for the inconvenience regarding the recall parts. Please contact us at your earliest convenience, and we'll ensure the parts are available for your next visit.

May 08, 2025

Great customer service and Sale person Earnest Jenkins and Laura. Always taken care of the problems More

by fredericksmall37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earnest Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Joyner, Lauren Farthing, Kailey Hood
May 09, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

May 08, 2025

Haley is absolutely amazing! She is very knowledgeable and patient. She was very detailed in explaining everything going on with my vehicle. Haley has the best attitude and perso More

by L. Lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We look forward to serving you again in the future!

May 05, 2025

Rachelle and the GM accomplished the impossible by ensuring that my 2013 E350 Convertible was repaired thoroughly after a rough start and that I had a reliable source of transportation to and from emp More

by garlingtonhughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us, Rachelle! We're glad to hear that Rachelle and the GM were able to ensure your 2013 E350 Convertible was repaired thoroughly. We appreciate your patience and are grateful to have customers who are so thoughtful and kind. We look forward to the opportunity to help in the future!

May 03, 2025

Factory warranty repairs. Twice in for service and still not fixed. Next appointment available to look at it for a third time is a month out. The people there are great to wor More

by kenmccoskey
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Mercedes-Benz of Columbus responded

Hi Ken, thank you for sharing your experience with us. We're sorry to hear about the ongoing issues with your vehicle and the delay in scheduling your next appointment. We strive to provide excellent service and would like the opportunity to resolve this matter promptly. Please reach out to us so we can address your concerns and find a suitable solution. We appreciate your patience and understanding.

May 02, 2025

Haley was very patient and tried to find a solution to my extra key problem. I’ll be back soon! More

by dallasgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the kind words, Haley! We're glad to hear our team was able to make your experience a great one, and we hope to serve you again in the future!

April 29, 2025

Rachelle is a top tier advisor to work with. Prompt and is very helpful in explaining repairs that are needed. Can't thank the service team enough! More

by alec.w.manning0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team, especially Rachelle, was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

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