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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.8
1,605 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,605 reviews

February 23, 2024

Everyone was very professional and personable. An accurate quote was presented that outlined work that needed to be considered, making it easy to choose what would be done. Rachelle was very hel More

by rock.stein65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your positive experience, rock.stein65! We're delighted to hear that everyone was professional and personable, and that you found the quote accurate and transparent. Rachelle and Rene Garcia appreciate your kind words. If you have any more questions or need further assistance in the future, feel free to reach out. We look forward to serving you again.

February 22, 2024

Rachelle always makes us feel like special customers! Her attitude and product knowledge are both superior. More

by rfowler1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your wonderful feedback, rfowler1106! Making customers feel special is a priority for us, and we appreciate your recognition of Rachelle's positive attitude and product knowledge. If you ever have more questions or need assistance, please don't hesitate to reach out. We look forward to serving you again.

February 22, 2024

Excellent service and very professional. Their service is fast and they clean your vehicle. Awesome!! More

by DONALD6262002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Columbus responded

DONALD6262002, thank you for your kind words! Our commitment to fast and thorough service, along with cleaning your vehicle, is a top priority. We appreciate your feedback and look forward to providing you with awesome service in the future.

February 21, 2024

I will recommend others in using this dealership and to request Malcolm Walker. The dealership along with Mr Walker made my experience a great one. More

by f1brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your recommendation, f1brown! We appreciate your trust and are thrilled to hear that your experience with our dealership, particularly with Mr. Malcolm Waller, was a great one. If you or anyone you know has any automotive needs, we look forward to providing the same excellent service. Feel free to reach out if there's anything else we can assist you with.

February 21, 2024

Plesant experience and the communication along the way was excellent. I would consider this dealership should I consider purchasing another vehicle. More

by mark.hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us, mark.hudson! We're pleased to hear that you found your experience pleasant and that our communication met your expectations. We would be honored to assist you in the future should you consider purchasing another vehicle. If you have any questions or need further assistance, please feel free to reach out. We appreciate your feedback and look forward to serving you again.

February 21, 2024

Made me feel great upon arriving at the store and constantly gave me updates and recommendations More

by christenray26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Christenray26, we're delighted to hear that you had a positive experience with us! Making our customers feel great and keeping them informed is a top priority. We appreciate your feedback, and if you ever have more questions or need further assistance, please don't hesitate to reach out.

February 20, 2024

All around excellent customer service. Very friendly and knowledgeable team, always willing to answer questions and go the extra mile. They are a top-tier team and do excellent work, I rea More

by patrick.knox.706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Patrick.knox.706, thank you for your glowing review! We're delighted to hear that you experienced excellent customer service from our friendly and knowledgeable team. Your acknowledgment of their willingness to go the extra mile and their professionalism means a lot to us. We appreciate your trust in our Mercedes-Benz Service Department. If you have any further questions or need assistance, we're always here for you.

February 20, 2024

Outstanding staff and customer service from the sales team to the financial department, thanks for making my first Benz experience a great one Mr Dominique Waller and I look forward to working with you i More

by Housesir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
M. Dominique Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your kind words, Housesir! We're thrilled to hear that our team provided you with outstanding customer service and that Dominique Waller made your first Benz experience a great one! We look forward to continuing to serve you and working together in the future. If you have any further questions or needs, feel free to reach out. Congratulations on your first Mercedes-Benz!

February 19, 2024

Very informative about what cost on my repairs would be thank you very much for your time and help More

by troyking931
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Troyking931, we're pleased to hear that our team could provide you with the information you needed about the costs of your repairs. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.

February 15, 2024

This is a great service department with friendly and courteous professional staff and service technicians. Ms Haley was very professional and helpful with questions about the findings on my vehicles ser More

by diverdocohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Diverdocohio, thank you for taking the time to share your positive experience with our service department! We're delighted to hear your kind words about our friendly and professional staff, including Ms. Haley. Your feedback is invaluable, and we appreciate your recognition of our commitment to top-notch service. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again.

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