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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
1,012 Reviews

1,012 Reviews of Mercedes-Benz of Columbus - Service Center

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March 08, 2024

Rachelle was awesome and always providing great services I love for her to service me when I come to Mercedes . More

by senita16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2024

Service was great. Everyone is always very friendly and service is always performed in a timely manner More

by SPUD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2024

This dealership is doing a great job. From making my appt on line, to the day of appt n after the service. And to mention the shuttle service too. I highly recommend Mercedes Benz of Colu More

by bendoray
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2024

Trusted people working for the company that are willing to give you the best choices for what would be best for your situation. More

by TJONES62
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2024

The service advisor, Haley, is awesome. She is very customer friendly kept me informed on the progress of my service. More

by BROCK_CHIQUITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2024

They gave me good marks on my van and told me what to look for next. Coulldnt ask for more! More

by njpresley47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2024

Thank you Lauren, for you continued professional, outstanding and selfless customer service. Thank you much. More

by lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earnest Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2024

Rachelle and the service team are great! Rachelle provides excellent customer service. She is professional, pleasant to work with, and keeps me informed on my car's service. More

by NBJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

Great service. Attention to details. The people are courteous and know what’ to do . Great! More

by ishadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gilbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C4 analytics
February 26, 2024

Service performed as promised and when promised. Phone call from Rachelle for both status and completion of work More

by Davidpassman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your positive experience with us, Davidpassman3! We're delighted to hear that the service was performed as promised and within the expected timeframe. We appreciate your trust in our team and will pass along your compliments to Rachelle!

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