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Mercedes-Benz of Coral Gables
Coral Gables, FL
4,326 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,326 reviews
June 25, 2021
My 2007 SL550 experienced convertible hard top failure on Easter Sunday - a very expensive repair resulted in 2 complications with related parts - the service team focused on 100% customer support & satisfac Easter Sunday - a very expensive repair resulted in 2 complications with related parts - the service team focused on 100% customer support & satisfaction to include follow up repair & when a leather panel was slightly damaged as a result of the all the work they ordered a replacement panel from Germany & made it right. Hats off to Andrea & Lorena for the extraordinary follow through & support. The car has only 36k original miles & looks as good as it did the day I got it. Working directly with the dealership is highly recommended by this satisfied client. More
by Debi Simone
Employees Worked With
Lorena Renteria Hernandez, Andrea Alarcon
Helpful June 25, 2021
She gave me an amazing customer service, she has the acknowledge and gave me the updated in all the service that my car needs, thank you very much Andrea acknowledge and gave me the updated in all the service that my car needs, thank you very much Andrea More
by Sergio
Employees Worked With
Andrea Alarcon
June 25, 2021
Service advisor is great. Dealership staff was courteous and helpful. and helpful. More
by tropicxray
Employees Worked With
June 25, 2021
Pleased to say Andrea Alarcon provided me with exceptional service. Extremely kind and knowledgeable. She made me feel like family as soon as I walked through the door exceptional service. Extremely kind and knowledgeable. She made me feel like family as soon as I walked through the door More
by Kevinborges
Employees Worked With
Andrea Alarcon
June 25, 2021
The best service in the industry!!! Highly recommend to all my friends and family ! Thank you all my friends and family ! Thank you More
by thiagomiami
June 24, 2021
Andrea made it happen! She did everything possible to make my experience a positive one & worked diligently in resolving my car’s issues fast! make my experience a positive one & worked diligently in resolving my car’s issues fast! More
by IS
Employees Worked With
Andrea Alarcon
June 23, 2021
Magnificent service, quick and convenient. The staff are very attentive to detail and the well being of the customers. Awesome experience overall pleasant all the way through. very attentive to detail and the well being of the customers. Awesome experience overall pleasant all the way through. More
by stcherassi7
Employees Worked With
Andrea Alarcon
June 19, 2021
I couldn’t have had a better experience leasing my first Mercedes. Flo was helpful, pleasant, warm, and so knowledgeable. He really went the extra mile to make sure I had an enjoyable experience. I’m lucky Mercedes. Flo was helpful, pleasant, warm, and so knowledgeable. He really went the extra mile to make sure I had an enjoyable experience. I’m lucky to have had him as my salesman and I’d recommend him to anyone in a heart beat. More
by Karla
Employees Worked With
Florian (Flo) Grandi
June 18, 2021
Exceptional customer service. Franz went above and beyond in finding the vehicle I was searching for and followed up as soon as it became available. It’s always a great experience working with Franz. beyond in finding the vehicle I was searching for and followed up as soon as it became available. It’s always a great experience working with Franz. More
by Guillermo
Employees Worked With
