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Mercedes-Benz of Coral Gables

Coral Gables, FL

4.9
4,501 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,501 reviews

November 15, 2021

Excellent customer support and attention, very professionally, the services was provided in timeframe period, never again will come for any need to Mercedes Benz of Miami More

by Magaly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 15, 2021

I had a problem with my car and was able to solve it with the Service team support. Hopefully, my car will be back in great shape. More

by Crispinciroli
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2021

Excelente servicio y muy bien atendida por el Sr. Aldo Guerra que siempre está dispuesto a ayudar a sus clientes More

by claudiacd69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
Nov 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Aldo and our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 12, 2021

Frankie is a very professional, attentive, and knowledgeable. A pleasure to work with. I would recommend him to all my friends and family. More

by igorbar2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Frankie was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 12, 2021

TERRIBLE SERVICE!!!!! DON’T EVER BUY AT MERCEDES. It’s been such a hustle for us between engine fails and electric damage. We have a A220 2021 Mercedes Benz. it’s hard to believe that they recently rep More

by Anelgarciga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Francisco Esteves
Nov 12, 2021 -

Mercedes-Benz of Coral Gables responded

Good Morning Mr. Garciga Thank you for your survey feedback, we are distressed by this review since your vehicle has only been to our Dealership in Coral Gables once in September for a check engine light concern which was repaired under the terms of the warranty. It is our hope to have a conversation, so we can provide you options. Please let me know if there is a good time to discuss, by phone, text or email. We hope to be able to assist you with the issues connected with your Mercedes-Benz. Richard Santalla Service Operations Director 786-413-1423 Richard.santalla@usseryauto.com

November 12, 2021

It’s all about the service expert and Jose Artiles is the best I’ve ever experienced. His attention to detail is what sets him apart. The best was his follow up call to make sure everything went well. Thanks More

by larry@guestcounts.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Nov 12, 2021 -

Mercedes-Benz of Coral Gables responded

Larry, We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 11, 2021

I love coming to this dealership, either fort service or when my lease expires to get a new car. All contact with anyone at this dealership throughout my over 25 years of coming here has been exceptiona More

by rsilva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Gonzalez
Nov 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

November 11, 2021

Very organized and professional. Francisco was friendly and knowledgeable. The company kept the promises that were made. Most satisfying. More

by marks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
Nov 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Francisco and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 11, 2021

Valentin Sanchez was very very helpful and considerate. I was distraught, since I had a flat tire the night before and I needed the tire replaced. My husband was in the hospital, and I had to get back to More

by girodolga
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review, Ms. Girod. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 11, 2021

fast and excellentthe vehicle come back clean and fast and excellent the vehicle come back clean and perfect I received free transportation in and out More

by cragauch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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