Mercedes-Benz of Coral Gables

Jose is an outstanding service advisor at every level. The pandemic kept me out of country well over 1,5 year. My car was found in terrible condition one would imagine. Jose consultation over the phone st The pandemic kept me out of country well over 1,5 year. My car was found in terrible condition one would imagine. Jose consultation over the phone steps need to be taken, assistance in arranging pick up, communication during the full service the car needs, time the process was completed and follow up after the delivery of car status and performance was outstanding at every level. After 3 days my car is now back as new and safe as always been. One can not ask for a better service advisor who can lead all the way to ensure safety and performance of one’s car. Excellency and care for customer and car are top priority at his performance. More

Francisco is very knowledgeable and has an excellent customer service attitude. Great at communicating what to expect and He goes the extra mile to make your experience as streamless and convenient as p customer service attitude. Great at communicating what to expect and He goes the extra mile to make your experience as streamless and convenient as possible. He cares about his customers and their safety. More

A great experience ! Mr. Esteves was very professional and he solved my issues in no time. I highly recommend the dealer and the services provided. Thank you both! and he solved my issues in no time. I highly recommend the dealer and the services provided. Thank you both! More

I visited many places getting service before and definitely this place have a great service department and Francisco is super helpful and nice. Tyvm guys. definitely this place have a great service department and Francisco is super helpful and nice. Tyvm guys. More

Francisco has been my go to adviser from the beginning. He’s honest, professional and the guy knows cars like the back of his hand; always on point with his diagnosis of any issue. I’m grateful to him beca He’s honest, professional and the guy knows cars like the back of his hand; always on point with his diagnosis of any issue. I’m grateful to him because on several occasions he has saved me money. Anyone else’s at other dealers would take advantage of my ignorance. That’s why I keep coming back to Francisco and Mercedes Benz of Coral Gables. Best customer service hands down. More

Always very professional customer service and technically competent. Never had to come back to rework. Waiting are is very welcoming and nice. Pleasure going there competent. Never had to come back to rework. Waiting are is very welcoming and nice. Pleasure going there More

Excellent customer service and professionalism is clearly displayed by all staff members. Service assistant was very accommodating to my needs in light of the unanticipated delay displayed by all staff members. Service assistant was very accommodating to my needs in light of the unanticipated delay More

Peter is my only choice when purchasing a car. Arriving @ his showroom Peter greets you like an old friend- with an uncanny memory for your personal details. It is 20-30 minutes into conversation when Peter his showroom Peter greets you like an old friend- with an uncanny memory for your personal details. It is 20-30 minutes into conversation when Peter will ask “What can I, do for you today.” It’s not about what sort of car I am there for- Peter wants to make certain you are getting the right car for your wants/needs. We have devolved a close relationship over the years. The consummate foodie, fantastic sense of humor & well versed in Miami & it’s many incarnates thru the years. Peter is an old soul w a youthful appearance & a true authenticity. I did not choose Peter because I wanted a Mercedes-Benz, these are my go to cars solely because I know Peter will always be there for his clients, his family & his friends. A relationship w him is just that…. You become his client, his family & his friend. More

Very professional :: excellent customer service very understanding and accommodating , very detailed specific and honest, provide useful and constructive feedback, very professional will recommend him 1 understanding and accommodating , very detailed specific and honest, provide useful and constructive feedback, very professional will recommend him 100 percent More

Donovan Woodbine, Andrea Alarcon, and other people I have worked with are great. Dealership seems to be well-run. Otherwise, status quo as car dealers go. worked with are great. Dealership seems to be well-run. Otherwise, status quo as car dealers go. More