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Mercedes-Benz of Coral Gables

Coral Gables, FL

4.9
4,499 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,499 reviews

September 21, 2021

Very professional, courteous and helpful. Nice environment and clean building. The coffee, the cookies and juices are very good. More

by masantos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 21, 2021

Excellent salesman! Very polite and time efficient! 100 percent recommended!! Thanks for your kind service Flo!!! More

by JRV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leandro Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Florian (Flo) Grandi
Sep 22, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with Flo and the team, and we look forward to working with you again. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

September 20, 2021

Alex Morales was really helpful and quick to respond to my request. Would highly recommend. More

by Rossgoodhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Alex and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 20, 2021

Great service experience in all respects . From scheduling through pick up everything was done in a very professional and efficient manner. More

by luisdel99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 20, 2021

Rosie, my service advisor was excellent. She kept me appraised on the status of my car and it was delivered when promised. Excellent service. Ángel R More

by areyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rosie and our team here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 19, 2021

For several decades I had purchase my. Cars there the atmosphere And excellent def bice it is supper thank you More

by Dealer rate
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rene Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Fuentes
Sep 19, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

September 19, 2021

Florian is the most professional and all around nice guy - and to say that about a new and used car salesperson is remarkable! He possesses a rare quality of honest and genuine guy along with being a skille More

by nmlee2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie and Gabriel are also wonderful to deal with. Both are extremely courteous, professional, and intelligent individuals who we enjoyed getting to know in this process., Florian (Flo) Grandi
Sep 19, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of Coral Gables! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

September 19, 2021

Florian is a great sales person, very professional, reliable, knowledgeable and polite. The best car sales person I ever worked with. Highly recommended. More

by mbilusic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leandro Guidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Florian (Flo) Grandi
Sep 19, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Florian had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

September 19, 2021

Florian is professional, doesn’t use sales tactics and is friendly and courteous throughout our buying process. He listened to what we want abs alrovided options right for us. More

by hh7428
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ciorobea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Florian (Flo) Grandi
Sep 19, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Florian here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

September 19, 2021

Expensive, Unpunctual, and lousy to wash the unit. They always find some reason to overcharge you or try to sell you something in each service not focusing on the basics. How dirty the car was delivered is More

by danycyclonesoccermiami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea Alarcon
Sep 21, 2021 -

Mercedes-Benz of Coral Gables responded

We are distressed by this review. Our understanding of what occurred differs from your experience. It is our hope to have a conversation, so that we can arrive at a resolution that meets your needs. It is our goal to provide excellent service to all of our customers. Can you reach out to me directly please at 786-413-1423 or email at Richard.santalla@usseryauto.com. We appreciate your business and hope to hear from you. Sincerely, Richard Santalla Service Operations Director

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