Back

Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,488 Reviews

2,488 Reviews of Mercedes-Benz of Coral Gables - Service Center

Sort by
September 17, 2020

I was at a lunch in Miami and came out to find a flat tire. The dealership closed at 4pm and it was 230pm. It was a nervous 6mile ride over but I got to the dealership and 3 and Rosie and her team made More

by PJV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 17, 2020

Dave Gossett is ALWAYS super helpful, knowledgeable and friendly! He’s a great service advisor. I can always count on his trustworthy advice with my car. More

by Katattak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

David resolved the issues I had with excellent customer service. He kept me informed throughout the entire process and delivered my car in a timely manner. More

by Davidamojica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Homey Sanjabi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

Always goes above and beyond! Kind, helpful, thorough, considerate, fair. Makes everything as easy and safe as possible! Service was a seamless process very grateful! More

by Rclot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

I haven’t had a close and personal experience with the dealership, except thru my service advisor, who is EXCELLENT. She is courteous, knowledgeable, and able to solve all my problems with accuracy and sp More

by jose123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Mercedes-Benz of Coral Gables responded

Jose, Thank you for taking the time to share your thoughts on working with Rosie and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

I have been coming to this location for more than 15 years. Val Sanchez is professional, knowledgeable , honest and friendly. In one word Excellent. It is a pleasure to do business here. Mercedes Benz More

by dmpjb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Homey Sanjabi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear Valentin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

I find it hard to put in words what Aldo Guerra has done for my service experience. Best service agent I’ve ever had! Attentive. Conscientious. Efficient. Likable. More

by E63forever
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Florian (Flo) Grandi
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and for this review. We're happy to hear Aldo was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

These guys are the best, very professional, courteous, attentive and accommodating. I noticed several COVID-19 safety measures taken so as to provide a safe and secure environment for their customers. More

by releve068
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

Great service and personalized attention. Dave is the best, he cares and makes sure all our needs are met with professional knowledge. He has been our adviser @MB for the past 8 years. Thank you More

by MBE300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dave here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

Dave Gossett is amazing at customer service. He always delivers on time, great partner to have at MB CG. You should give Dave Employee of the Year. More

by mobadia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Robinson
Sep 17, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

...
112
...