Mercedes-Benz of Cutler Bay

EXCELENT EVERYTHING IN SERVICE AREA,EXCELENTE MUY BUEN TRATO Y SERVICIO,ROMAN FUE MUY ATENTO EN TODO MONENTO,EL HIZO TODA LA GESTION PARA QUE LA GARANTIA PAGA EVERYTHING IN SERVICE AREA,EXCELENTE MUY BUEN TRATO Y SERVICIO,ROMAN FUE MUY ATENTO EN TODO MONENTO,EL HIZO TODA LA GESTION PARA QUE LA GARANTIA PAGARA POR EL ARREGLO More

Awesome sales representative. Up until now, buying a car was like having a root canal with no anesthesia. True Ahmed is a friend, nonetheless we told him what we wanted, and he ca Up until now, buying a car was like having a root canal with no anesthesia. True Ahmed is a friend, nonetheless we told him what we wanted, and he came back with a couple of options and made our decision, he wrote up the deal NOTHING CHANGED, and the next day he brought us the car we signed and everyone went on their way. This has never happened as car sales are infamous for the bait and switch or smoke and mirrors. More

Excellent buying experience Laura is an awesome sales representative, she was on top of everything and was always working to make the whole process very easy and satisfy our need Laura is an awesome sales representative, she was on top of everything and was always working to make the whole process very easy and satisfy our needs. More

Robert -service Took my car in due to several issues I've had with car since the beginning of my lease that were never resolved. It was getting to point that it was b Took my car in due to several issues I've had with car since the beginning of my lease that were never resolved. It was getting to point that it was becoming a true nuisance I live quite a distance from cutler bay. This time I requested that my appointment be with Robert Damas who has helped with my previous Mercedes. Robert is a true professional and is very accommodating. I feel and hope that all my problems with this car have successfully been resolved with the attention to detail that Mr. Damas has. More

Great! Ira Jones was our great salesman and answered all of our questions and stayed late at the dealership to explain the vehicle to us. We had a great expe Ira Jones was our great salesman and answered all of our questions and stayed late at the dealership to explain the vehicle to us. We had a great experience! More

just came for service due to a recall I have dealt with Charlie Rodriguez for many years and its always a pleasure. I also like the location of Mercedes Benz in Cutler Cay. I have dealt with Charlie Rodriguez for many years and its always a pleasure. I also like the location of Mercedes Benz in Cutler Cay. More

Excellent service This is what we have always expected from Mercedes Benz. First class. This is not our first Mercedes and the service department is the best. This is what we have always expected from Mercedes Benz. First class. This is not our first Mercedes and the service department is the best. More

Top notch service I got a great offer to get my car detailed at the Mercedes-Benz dealer in cutler bay and the customer service was amazing. They make you feel like a v I got a great offer to get my car detailed at the Mercedes-Benz dealer in cutler bay and the customer service was amazing. They make you feel like a very important valued customer and all the people I came in contact with were friendly from the beginning to the end. More

Fixed it Right! I purchased my C300 in early August from Mercedes-Benz of Miami. After a couple of weeks, I took it back to Mercedes-Benz of Miami because the steeri I purchased my C300 in early August from Mercedes-Benz of Miami. After a couple of weeks, I took it back to Mercedes-Benz of Miami because the steering wheel was off-center, presumably because the car did not come aligned correctly from the factory. After having to argue and plead with a Mercedes-Benz of Miami mechanic that the alignment was off (they insisted it wasn't), they finally agreed to put it on the alignment machine, and verified that I was right and that the car needed alignment. They kept the car for 9 days, and returned it to me with the steering wheel still off-center, but this time in the other direction. The treatment from the Mercedes-Benz of Miami service department was poor. I was made to feel like I was crazy or wrong for suggesting the car was misaligned, and once they agreed to fix it, it wasn't fixed correctly. I was referred to Mercedes-Benz of Cutler Bay and to Robert Damas by a mechanic friend. I went, was treated professionally by everyone from the moment I walked in, was given an excellent loaner, and the car was fixed perfectly in no time! Now THIS is how a customer should be treated!! Thank you guys for an excellent job!! Five stars! More

Excellent Customer Centric Focused Attention Not all MB dealerships are equal. The service provided for my vehicle continues to exceeded my expectations and was outstanding during this recent vis Not all MB dealerships are equal. The service provided for my vehicle continues to exceeded my expectations and was outstanding during this recent visit. Their service delivery performance has been consistently excellent which is why i decided to purchase another MB vehicle and plan to have it serviced in the future by MB of Cutler Bay. Thank you More