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Mercedes-Benz of Cutler Bay
Cutler Bay, FL
2,237 Reviews
Located conveniently off the Turnpike at exit 11 in South Miami-Dade, Mercedes-Benz of Cutler is the second dealership of Ussery Automotive, a family-owned company that has been an important part of the community since 1953. As part of the Mercedes-Benz family, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, ability to have us pick and return your car when it's time for service, and a loaner vehicle should it be necessary.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,237 reviews
August 21, 2016
my service experince my service experience is always excellent.the service staff is always very helpful and they answer any and all questions i may have. the service team my service experience is always excellent.the service staff is always very helpful and they answer any and all questions i may have. the service team does an excellent job. More
by Greg53
Employees Worked With
Helpful August 19, 2016
Love my 2017 E300 Car is fantastic. Has every conceivable feature including parking itself either in forward or reverse. Amazing pick up for a 4 cylinder car. Car is fantastic. Has every conceivable feature including parking itself either in forward or reverse. Amazing pick up for a 4 cylinder car. It links to all my iphone apps. This is my 6th Mercedes and the best one to date. Pablo Garcia was a pleasure to work with. More
by flajoe124
Employees Worked With
Pablo Garcia
August 18, 2016
Great Service! Vernon provided excellent customer service. I appreciate that the Cutler Bay dealership has free wi-fi for its customers. I was able to work and Vernon provided excellent customer service. I appreciate that the Cutler Bay dealership has free wi-fi for its customers. I was able to work and take conference calls while waiting for my vehicle to be serviced. More
by Angela
Employees Worked With
Vernon Chang
August 16, 2016
Excellent White Gloves Service Mr. Elder Thank for giving me the opportunity to see just why your dealership in Cutler Bay is number #1. I'm particularly grateful you took time Mr. Elder Thank for giving me the opportunity to see just why your dealership in Cutler Bay is number #1. I'm particularly grateful you took time from your business trip to reach out to me. Mr. Lopez contacted me immediately, and by Saturday 8/13/2016 I am a very proud driver of an E350 Mercedes Benz. Mr.. Lopez personally introduce himself to me. I can't began to tell you how this made me feel. I do not think have enough space to write about how awesome Ira Jones is. Mr.. Jones has such a caring understanding spirit. When he called me on Saturday to say he would be helping me I just had the feeling I would leave the dealership with tears of joy. This young man's performance is an example of what one would expect of a Mercedes Benz dealer, "Exceedingly Commendable Five Star Customer Service". I felt as if he took me by the hand to make certain I felt safe and calm, almost like a son would protect his mother. And last but not least, I can not forget Mr.. Henry in finance. It is absolutely amazing, I will never forget how he made me feel so tranquil, what a remarkable person. His kind demeanor and smiling face will calm the biggest hungry bear. Again, I can not thank you enough for your Excellent Service. I am forever grateful to have had the opportunity to meet Mr. Ira Jones and everyone else involved in making me feel so very proud to be a Mercedes Benz owner. A quote from William James- "The deepest principle of Human Nature is the craving to be appreciated". Pleasant wishes for continued success. Forever grateful, Cecelia S. Revere More
by Cece
Employees Worked With
Ira Jones, Luke Edler, Henry (finance), Fernando Lopez-Varela
August 16, 2016
I love my Mercedes and love Mercedes of Cutler Bay! Excellen Excellent and professional service! I have serviced my C300 with Cutler Bay for the past 6 years and always been very pleased with my experience. I wo Excellent and professional service! I have serviced my C300 with Cutler Bay for the past 6 years and always been very pleased with my experience. I would definitely recommend this dealer and my service adviser Robert Damas ! Damaso Hernandez More
by damaso
Employees Worked With
August 14, 2016
Great service I recently took my car for service. Herbert was my advisor, He took great care of me and kept me up to date with the status of my car. My car was c I recently took my car for service. Herbert was my advisor, He took great care of me and kept me up to date with the status of my car. My car was completed in just 2 hours and I even had a rental car so I wouldn't have to wait at the dealership. More
by lilcyn
Employees Worked With
Herbert
August 09, 2016
Very friendly The service was very friendly and efficient . Also it was fast enough, it would have been nice to have be given the opportunity to get a loaner The service was very friendly and efficient . Also it was fast enough, it would have been nice to have be given the opportunity to get a loaner More
by Nanouchka
Employees Worked With
August 08, 2016
Service The service experience was great. Castillo researched both cars and found other things that needed to be addressed and he went ahead and took care of The service experience was great. Castillo researched both cars and found other things that needed to be addressed and he went ahead and took care of it for us. More
by Nelnel
Employees Worked With
Jose Castillo
August 08, 2016
Always exceptional service! I have never had a bad experience at Mercedes Benz of Cutler Bay! The service is always impeccable - they are friendly, courteous, knowledgeable and t I have never had a bad experience at Mercedes Benz of Cutler Bay! The service is always impeccable - they are friendly, courteous, knowledgeable and they go above and beyond to take care of any issues or concerns. More
by Kathy P.
Employees Worked With
Herbert Kanzki
August 05, 2016
Happy Hassle Free, Stress Free Buying! The entire experience from start to finish is truly of top notch experience at Mercedes Benz Cutler Bay. I went to other dealers that sell Mercedes ve The entire experience from start to finish is truly of top notch experience at Mercedes Benz Cutler Bay. I went to other dealers that sell Mercedes vehicles 4 to be exact and this dealer by far exceeded my expectations. The entire team; Maria Larsin knew every thing about this E300, Maribel Ramos our sales person which was excellent, to Oliver Ortiz and Hugo Sanchez in financing department were extremely pleasant and completely knowledgeable. Their attitudes were completely inviting and made me feel 100% comfortable with the purchase of my new car. I will always refer to and consider Mercedes Benz Cutler Bay for any future vehicle purchase. Thank you all for a wonderful experience, Frank Vasquez More
by Frank704
