Mercedes-Benz of Cutler Bay

Mercedes states in their commercials; "The Best or Nothing" and while their vehicles are indeed very nice, Mercedes Benz of Cutler Bay may want to adopt; "The Worst or Nothing" as their motto. When i Nothing" and while their vehicles are indeed very nice, Mercedes Benz of Cutler Bay may want to adopt; "The Worst or Nothing" as their motto. When it comes to service, you can't find a worst place to go take your car. There is little doubt that you will get better service and help anywhere else other than here and I'm not talking about "luxury" service, I mean service overall. I took our 2020 GLE 350 which was purchased at a dealer in New Orleans for service and to connect the Mercedes Me Connect App. First re; service: they had no appt. for a week and a half but worst after we dropped off the car, an entire week had gone by and they had not even touched it because they were "backlogged" which of course prompts the following question; why bother having you bring the car in if they are weeks backlogged with previous cars already in the shop? In addition, they gave us a Chevy as a loaner. One thing I kept hearing in this dealer was "even for our customers that purchased the vehicle here". This theme carries over all over the place there. As soon as I left service, got my Chevy loaner, I went inside the main showroom. On that Friday, Dec. 11, 2020 I went to the receptionist and asked for the product concierge. The receptionist who looked bored to be there stated that the dealer no longer had that position. She asked me what I needed, I told her that I called Mercedes main number and they told me I had to go to "ANY" Mercedes dealer in order to set up the app to my car. Immediately, she asked: "did you buy the car here?". I said no and it appeared she didn't want to help me anymore. I had to be firm until she was forced to call any salesman that was available. Then Danny Kwock came. I told him what I needed and again, first question from him was; "did you buy the car here". I said no and he said that I needed someone at service to help me. I said, I had just dropped off the vehicle at service and that they sent me to the showroom stating they (at service) don't do that. He then told me I should go back to service. I told him, that maybe him and I could go together to speak with service advisor; Jose Castillo whom I left the car with so that between both of them they could figure it out. He then said, well I am not sure if this can be done, to which I replied well, how about I call Mercedes main number and you can explain to them why this dealer is reluctant to help me set up/link the app to my car. Begrudgingly, we walked to his office where he was able to set up the app to my car. This place is terrible, do yourself a favor and stay as far as you can from this dealer. I can't believe the Bill Ussery motor group allows this dealer to treat Mercedes Benz owners like crap and in addition, I can't believe Mercedes HQ to allow their brand to be dragged through the mud and destroyed by this dealer. UPDATE: the service manager; Raydel called us and we explained what happened and he promised to take care of it right away. He even sent a box of cookies to the house which was a very nice touch. Most importantly, they called us when the part arrived and we went back, got a Mercedes loaner and the part was installed in only a few days. We got the car back and are very pleased with the work performed. This shows that Raydel is trying to change things around there it was just unfortunate that we were treated so poorly at first. More

Really good service he and everyone else were super nice and helpful to me to get my first Mercedes Benz l definitely recommend to go and get your Mercedes with the best oscar and helpful to me to get my first Mercedes Benz l definitely recommend to go and get your Mercedes with the best oscar More

Great people and excellent service. The process was fast and easy. They even bring the car we wanted from a different dealer. I can’t wait to come back in 3 year for my upgrade. Thanks and easy. They even bring the car we wanted from a different dealer. I can’t wait to come back in 3 year for my upgrade. Thanks More

Great people and excellent service. The process was fast and easy. Always a pleasure to work with Service Writer Charlie Rodriguez and the team at MB of Cutler Bay. and easy. Always a pleasure to work with Service Writer Charlie Rodriguez and the team at MB of Cutler Bay. More

Great experience! Professional staff, easy purchasing experience, From the Sales Professional Jose, to the Sales Manager Oscar they act and deliver with integrity! Best Car Dealership in Miami ! experience, From the Sales Professional Jose, to the Sales Manager Oscar they act and deliver with integrity! Best Car Dealership in Miami ! More

Jose we appreciate your help yesterday! Your whole team was excellent always with a smile. Dr. Sanchez is very happy with his new Mercedes. Thanks again! was excellent always with a smile. Dr. Sanchez is very happy with his new Mercedes. Thanks again! More

The best dealer !! Excellent costume services !! I meet Oscar and Hector since they work in Hyundai they are the best !! I felt like family !! Highly recommended!! Oscar and Hector since they work in Hyundai they are the best !! I felt like family !! Highly recommended!! More

Excellence!!! My wife and I were referred to Oliver by a friend who ONLY does business with Oliver and after just one phone call we knew we were in the right hands. I had spent the whole day leading up to friend who ONLY does business with Oliver and after just one phone call we knew we were in the right hands. I had spent the whole day leading up to this phone call traveling to various car dealers around my house here in broward county. Needless to say I never found what I was looking for and was very glad I had a mask on. After almost excepting defeat Oliver came into our life in a good way and within 1 hr over the phone we already had a deal. Today’s purchase was our fourth Mercedes benz but our first time falling in love with a showroom and their staff. Oliver, Carlos, and Ewer made today’s experience painless and the one hour drive for this level of customer service was completely worth it. Today I made a friend and before I ever buy any vehicle for my self or a loved one I know I can reach out to Oliver and anyone on his team and know I’m getting great advice. Jake & Janette More

Kevin is great. He answered all my questions and had the tech available for me to speak with. Service was very fast and he kept me updated very nicely. tech available for me to speak with. Service was very fast and he kept me updated very nicely. More

The very best service at all times: The names below are consistent with their customer service and and making sure our service experience is great. "Consistency" 1. Robert Damas 2. Craig Spelliberg consistent with their customer service and and making sure our service experience is great. "Consistency" 1. Robert Damas 2. Craig Spelliberg More