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Mercedes-Benz of Cutler Bay
Cutler Bay, FL
2,337 Reviews
At Mercedes-Benz of Cutler Bay, we’re committed to finding you the perfect car at the best price, all while delivering the luxury and innovation you deserve. Our team works tirelessly to match you with the ideal Mercedes-Benz, and our certified technicians ensure your vehicle remains in pristine condition, ready for every journey. With the "Cutler Bay Way," you can trust that both your car buying and servicing experiences will exceed your expectations, leaving your Mercedes-Benz in the best hands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,337 reviews
February 14, 2020
Jose Castillo from Maint. and service Dept is the best Amazing Customer service from Jose Castillo, the attention was personalized and unique. I have been there at least 4 times and his has been the best Amazing Customer service from Jose Castillo, the attention was personalized and unique. I have been there at least 4 times and his has been the best the best customer service rep that I have ever had Thank you Jose More
by RR
Employees Worked With
Jose Castillo
February 08, 2020
great service My service advisor Kevin Leplanche is awesome. He is always very professional, honest and most importantly very efficient. Always answers my calls and My service advisor Kevin Leplanche is awesome. He is always very professional, honest and most importantly very efficient. Always answers my calls and emails in a very timely manner, never makes me wait linger than expected. More
by ingridm82
Employees Worked With
kevin laplanche and vernon chang
February 05, 2020
Frank Aguilar the sell rep was amazing he went beyond everything to make us feel at home and to make sure qe pick the best car possible for our family . Thank you Frank for all You did for us !! everything to make us feel at home and to make sure qe pick the best car possible for our family . Thank you Frank for all You did for us !! More
by Jcalvo
Employees Worked With
FRANK AGUILAR, Ewer (Ever) Aguiar, Daniel Baster, Juanita Rodriguez
February 02, 2020
I would like to said that this Is been my best experience at the time yo buy a car . Great customer services and Oliver make me feel like family . He is the best . at the time yo buy a car . Great customer services and Oliver make me feel like family . He is the best . More
by Dayana.morffi
February 01, 2020
Great Service Excellent facilities, best service so far from any dealer we have been before. they are very professional and helpful on every department. Thank you g Excellent facilities, best service so far from any dealer we have been before. they are very professional and helpful on every department. Thank you guys. More
by Ivan Romero
Employees Worked With
Other Employees :
Jose Castillo, Ruben Abreu
February 01, 2020
Thank you so much for your honesty and dedication while selling me my new lease. Throughout the process your friendly and caring approach was more than expected. You and the salesperson Carmen did such a selling me my new lease. Throughout the process your friendly and caring approach was more than expected. You and the salesperson Carmen did such a great job!!! I will continue recommend your services to others . Thank you both !!!!!! More
by Mdearmas81
January 31, 2020
Danny Kwock customer service was exceptional, Hugo Sánchez was outstanding., and Oscar Yanes was very helpful. Thank you to the team. Kudos to Mercedes Benz of Cutler Bay! Sánchez was outstanding., and Oscar Yanes was very helpful. Thank you to the team. Kudos to Mercedes Benz of Cutler Bay! More
by Roxy_Laz
Employees Worked With
Other Employees :
Jose Castillo, Denie Harris, Juanita Rodriguez
January 31, 2020
The perfect combination of professional and personal. A kind and knowledgeable sales person. No pressure. He was able to make the entire process painless and pleasant. kind and knowledgeable sales person. No pressure. He was able to make the entire process painless and pleasant. More
by tatijaramillo
January 31, 2020
Outstanding My service manager was Kevin Laplanche, aka Sprinter. He was very courteous and professional. He did a fantastic job on getting my car's issues resolv My service manager was Kevin Laplanche, aka Sprinter. He was very courteous and professional. He did a fantastic job on getting my car's issues resolved. More
by garymccourt
Employees Worked With
Kevin Laplanche
