Mercedes-Benz of Edison - A Ray Catena Dealership

THIS DEALER HAS VERY BAD MANAGEMENT , IT WASNT LIKE THIS BEFORE , THEY USED TO HAVE GOOD MANAGEMENT BUY NO MORE , SPRINTER SALES MAN DOUG SPINOSA COUPLE WEEKS AGO MAKE AN APPOINTMENT FOR ME 9AM , HE IS THE BEFORE , THEY USED TO HAVE GOOD MANAGEMENT BUY NO MORE , SPRINTER SALES MAN DOUG SPINOSA COUPLE WEEKS AGO MAKE AN APPOINTMENT FOR ME 9AM , HE IS THE ONE ASKED FOR 9AM SHARP ,, I WENT THERE 9 SHARP THE LADY IN FRONT DISK SAID HE WASNT THERE , I WAIT 10 MINUTES SHE FELT BAD AND CALLED HIM , HE SAID HE WAS IN HIS WAY , HE CAME AFTER 45 MINUTES . VERY BAD More

This was my best car purchasing experience ever. Allyson, John and the entire Ray Catena team were extremely professional and helpful through the entire process. I can't say enough about how happy Allyson, John and the entire Ray Catena team were extremely professional and helpful through the entire process. I can't say enough about how happy I am with my new GLC 300 and the Ray Catena dealership. More

HEY MANAGERS OF EDISON RAY CATENA , LOOK AT YOUR GUY DOUG SPINOSA VERY BAD ATTITUDE , HE CALLED ME AND I WAS BUSY WITH ANOTHER CALL , AND HE LEFT ME A VERY BAD MESSAGE , HE TOLD ME I'M NOT A MAN !!!!!!!!!!! SPINOSA VERY BAD ATTITUDE , HE CALLED ME AND I WAS BUSY WITH ANOTHER CALL , AND HE LEFT ME A VERY BAD MESSAGE , HE TOLD ME I'M NOT A MAN !!!!!!!!!!! VERY BAD ATTITUDE I NEVER EXCEPECT PEOPLE WORKING FOR MERCEDS BENZ WITH SUCH BAD ATTITUDE More

I dealt with Jill Sardina and I will tell you right now, I suggest you don’t go to anyone else. She’s patient, fair and like talking to a family member. I am only going to her and suggesting to all my famil I suggest you don’t go to anyone else. She’s patient, fair and like talking to a family member. I am only going to her and suggesting to all my family tomorrow my deal with her. Great overall experience!! More

Jack Goldberg at Ray Catena is great. Always caring and helpful and a great friend. I have known him for 20 years. He is an absolute professional and delivers the best service. I have re Always caring and helpful and a great friend. I have known him for 20 years. He is an absolute professional and delivers the best service. I have recommended him my own family. More

I’m writing this review while still sitting in the Ray Catena service center — 4 hours and 30 minutes later for what was supposed to be a simple service on a car with only 5,000 miles. When I arrived, Catena service center — 4 hours and 30 minutes later for what was supposed to be a simple service on a car with only 5,000 miles. When I arrived, Reynaldo Negro told me it would take two hours and cost over $1,500, which already felt excessive. But what really bothered me was the lack of communication — no updates, no effort to make things right. When I finally said something, he just brushed me off with, “I’m sorry, you should’ve made the appointment with a loaner reservation.” Who wants to sit in a service center for five hours? If the job was going to take longer, they should’ve offered a loaner car like they do for others. Instead, the only thing offered was a ride to a diner. For a dealership that claims to deliver “luxury service,” this experience has been anything but. Extremely disappointed. More

Jill is always a professional, understanding what our needs are, working to find us the perfect car, and incredibly responsive throughout the process. She’s amazing! needs are, working to find us the perfect car, and incredibly responsive throughout the process. She’s amazing! More