Mercedes-Benz of Edison - A Ray Catena Dealership

Awesome service. Robert is patient, knowledgable, and courteous. And the dealership has an amazing service center. We would definitely recommend purchasing a car from Ray Catena Motorcar! courteous. And the dealership has an amazing service center. We would definitely recommend purchasing a car from Ray Catena Motorcar! More

Excellent Service. A+ The price was the lowest i was quoted. The service was great. I would recommend Eli Sasson to anyone who wants a good deal on a car. quoted. The service was great. I would recommend Eli Sasson to anyone who wants a good deal on a car. More

I emailed few dealers with my options requirement for CLA I emailed few dealers with my options requirement for CLA which I wanted to purchase. John Farrell was the first to reply back to me. " we are ver I emailed few dealers with my options requirement for CLA which I wanted to purchase. John Farrell was the first to reply back to me. " we are very professional and I want to earn your business ". He immediately emailed me quote with by budget. John mention that he didn't had the particular CLA available in stock but he found the one with my options and it will take 5 days to have it. I reserved this car by placing deposit of $500 on credit card. Within two days John emailed me to mention that they had my car at the dealership. I replied to him that I won't be able to pick my car since I am 90 minutes away from Edison. He immediately agreed to deliver CLA in MT Laurel at my doorstep. John and Matt showed up at my house that afternoon and singing documents took 10 minutes. John Farrell and Steve Chanis ( Manager ) are truly professional. They made whole experience as easy as possible without me stepping into the dealership.Thank you John and Steve for making my car buying experience with Ray Catena unforgettable. More

I previously dealt with Open Road Mercedes in Bridgewater NJ ... I switched to Ray Catena Mercedes Benz of Edison because I followed Allyson Gutman my sales associate from Open Road to Ray Catena in Edison NJ ... I switched to Ray Catena Mercedes Benz of Edison because I followed Allyson Gutman my sales associate from Open Road to Ray Catena in Edison ...I could not bring myself to go back to Open Road if Allyson Gutman was not there ... Allyson Gutman is the BEST anyone can ask for ... she is great to deal with ..treats you like family and makes you feel at home .. she is extremely knowledgeable and answers all the questions you have ... lets face it buying/leasing a Mercedes is a big deal and is costly and sometimes you get a little nervous ... this does not happen with Allyson .. she takes you through it smoothly without any pressure and before you know it she is handing you the keys to your new car!! ... Thank you Allyson!! All of the other staff members at Ray Catena Mercedes Benz in Edison treated me well and I am so happy that I am now dealing with them. More

My key issue here is the service center's unfriendly and rude behavior. My car buy experience was very good but my experience with the service center has been extremely unpleasant. To start with, I call and rude behavior. My car buy experience was very good but my experience with the service center has been extremely unpleasant. To start with, I call the service center and a feminine voice from someone named Douglas answers the phone. This guy/gal has no business being on the phone and talking in a robotic manner which is very insulting. He cuts me off abruptly while I am talking. He transfers the call abruptly while I am talking with no regards to the person on the other line. How can this guy keep his job despite being so horrible and hopeless is beyond me. Next the service advisers and only slightly better. The way they talk with a customer makes you feel as if they are doing you a huge favor. On every occasion I call them, the call gets transferred to their VM. When I leave them a VM asking them to call me back, the call is never returned. My local Nissan dealer's service center is 100 times better than Ray Catena Mercedes. At least they treat me as a human being. Otherwise I have no complaints about the service work on the car being done here. But treatment is equally important which is hopelessly lacking. More

I recently purchased a CPO 2011 Mercedes E350A Convertible from Catena Mercedes-Benz of Edison, NJ. I cannot describe how great we were treated by the sales staff, especially Allyson Gutman and St Convertible from Catena Mercedes-Benz of Edison, NJ. I cannot describe how great we were treated by the sales staff, especially Allyson Gutman and Steve Chanis. They were extremely accommodating and spent many hours in arranging and concluding a sale with me. They were not only accommodating but friendly and kind. This purchase was the best experience I have ever transacted in my entire vehicle purchasing history. I WOULD HAVE TO RECOMMEND NOT ONLY CATENA, BUT HIGLY RECOMMEND ALLYSON AND STEVE. THIS WILL NOT BE MY LAST PURCHASE FROM CATENA MERCEDES-BENZ. Rick L More

Everyone that I met in person or over the phone was extremely pleasant and accommodating. Bob Gold is a low key salesperson who exerts no pressure while being knowledgeable and extremely pleasant. He a extremely pleasant and accommodating. Bob Gold is a low key salesperson who exerts no pressure while being knowledgeable and extremely pleasant. He appreciates humor but takes his job seriously, and very proudly. Everyone of the staff gave the impression they were one big, happy family without being Stepford-like. Patrick showed us the vehicle details and he was very knowledgeable and detailed. Best experience I've had buying a car, and I've bought over a dozen from different dealers. This is "why" I've given the highest ratings possible. More

I am very impressed by the professionalism demonstrated by Eli during the whole car purchasing process. He not only helped me find the car with the features I want with a good price, but also spent time to by Eli during the whole car purchasing process. He not only helped me find the car with the features I want with a good price, but also spent time to show us all the features when we got the car. In addition, his pleasant personality made the whole purchasing experience very smooth. I highly recommend Eli to anyone who might be considering purchasing a Mercedes from Ray Catena - Edision. More

My husband and I bought a pre-owned ML 350 from Ray Catena of Edison. We dealt with Chris Russo and we were highly impressed with his professionalism. He made the whole process of buying a pre-owned ve Catena of Edison. We dealt with Chris Russo and we were highly impressed with his professionalism. He made the whole process of buying a pre-owned vehicle very painless and easy for us (something that we have not experienced at other car dealerships). He was very accommodating, courteous and we felt he was honest in his dealings with us. We never felt pressured to buy anything. His professionalism continued even after we purchased the vehicle - when we had some service requests, he not only accommodated us but went above and beyond to make sure we were very well taken care of at the service department. Thanks Chris for your stellar service! More

I was overwhelmingly impressed with the Ray Catena dealership in Edison NJ. It is a first class place and they treat you like you are also. From the minute you walk in the door, the greeting, the fr dealership in Edison NJ. It is a first class place and they treat you like you are also. From the minute you walk in the door, the greeting, the friendliness, professionalism, and customer service is noticeable and greatly appreciated. I don't think there is anything they could improve on even though they say there is always room for improvement, but it is obvious that Ray Contena manages his dealerships well. Our sales representative was exceptional and would highly recommend him as well as the dealership to anyone. , More