Ray Catena Motor Car Corp - Service Center

Paula Gaillard, my sales / lease advisor is the most professional, knowledgable representative that I have worked with during the past 32 years in my relationship with Mercedes Benz. I have leased sever professional, knowledgable representative that I have worked with during the past 32 years in my relationship with Mercedes Benz. I have leased several cars with her guidance and recently purchased my last vehicle with her assistance. I hit a pot hole and unfortunately had to be towed to a nearby dealership. My car sat for 3 days without being looked at. I happened to email Paula just to let her know how much her expert individual customer service was so missed and absent from this incident. Within minutes she helped me to arrange a tow (out of state) to her dealership in Edison NJ. My car was fixed the same day it arrived at her service department and was driven back to my home in NY by 2 gentlemen from Ray Catena MB. I never contacted Paula with the intent that this intervention was a remote possibility. I never asked her to take my car. She just does for the customer even when it is not expected . I recommended a business acquaintance with with the utmost of confidence to Paula. He ultimately purchased a vehicle from her and echoes my praises of her dedication to each and every customer. Paula is an asset to your dealership and a profound representation of the Mercedes Benz Corporation. More

Craig is very knowledgeable about his job and is very easy to work with. Makes the car buying process simple easy and smooth. Would recommend to anyone looking to buy a car. easy to work with. Makes the car buying process simple easy and smooth. Would recommend to anyone looking to buy a car. More

Good market price Employee Ricky Kwan extremely helpful Efficient work very detailed for the features and contact Efficient work very detailed for the features and contact More

Working with Chris is alway a pleasure. He is very accommodating, and professional. I would recommend him without hesitation. Vincent C. He is very accommodating, and professional. I would recommend him without hesitation. Vincent C. More

The best there is. Always takes care of their clients. Great place. Edgar & Freddie D are mint ! Always takes care of their clients. Great place. Edgar & Freddie D are mint ! More

Chris did a fantastic job explaining the pros and cons of enrolling with pre-paid service options. The prepaid service option for 4 years was the right choice for me. Additionally, I'm also pleased with the enrolling with pre-paid service options. The prepaid service option for 4 years was the right choice for me. Additionally, I'm also pleased with the service as it was very quick and painless. More

Edger Ramirez Service consultant was very friendly and courteous, helped me identifying the issue with the tire and got it fixed in a very short time courteous, helped me identifying the issue with the tire and got it fixed in a very short time More

Stopped by dealership to meet with my salesman (Joe Sangimino) to discuss some of the technological capabilities of my vehicle, (that I have yet to master)...LOL...He patiently explained and demonstra Sangimino) to discuss some of the technological capabilities of my vehicle, (that I have yet to master)...LOL...He patiently explained and demonstrated the technology to me. While we sat in his office, (unbeknownst to me) Joe afforded me complimentary carwash. Not only was I satisfied, was overwelmed to see my vehicle looking showroom clean when I exited the dealership. Ray Catena and Joe Sangimino are the epiotome providing customer satisfaction..... More

I had the pleasure of working with Mr Joseph Sangimino on 6/7/23, he was able to fix my main screen display and then washed my car. Outstanding service and very professional. I would only recommend him to 6/7/23, he was able to fix my main screen display and then washed my car. Outstanding service and very professional. I would only recommend him to friends and family More

My regular service advisor was promoted and transferred to another Ray Catena dealership. Since this was the first time I was working with Chad Kaplan, I was somewhat apprehensive. However, as soon as I me to another Ray Catena dealership. Since this was the first time I was working with Chad Kaplan, I was somewhat apprehensive. However, as soon as I met him I knew I was in good hands. He was friendly, knowledgeable, courteous, and professional. I've been dealing with this dealership for 23 years and have always had excellent experiences with the sales people and service personnel. So glad to have met Chad who added to my top notch dealings with Ray Catena of Edison. More