Mercedes-Benz of Gainesville - Service Center

They sell you a car and talk about the service after the sell. They do not live up to their promises. They forget about you and do not return calls, they ignore you like your business doesn't matter. sell. They do not live up to their promises. They forget about you and do not return calls, they ignore you like your business doesn't matter. More

Went in for service walked out in a new car! I went in for service on my car and while I was waiting I was looking at the new vehicles in the showroom and Angela came up and asked me what I was t I went in for service on my car and while I was waiting I was looking at the new vehicles in the showroom and Angela came up and asked me what I was thinking. I told her that I really like the car that was there but I was still in a lease for another 3 years. She asked if she could look it up so I said ok and she looked it up and I was eligible to change cars, so I now have a 2019 vs 2017 my payments went down by $200 per month and my insurance went down by $400 per year. Great sales person!! More

Excellent and Exemplary Salesmanship Angie is an asset to the Mercedes Benz dealership in Gainesville FL. My husband and I have bought several cars from her. Angie knows her craft very we Angie is an asset to the Mercedes Benz dealership in Gainesville FL. My husband and I have bought several cars from her. Angie knows her craft very well; her knowledge, implementation, knowing her customer's needs and wants is consistent and steadfast, with great results. Mostly, her welcoming and warm personality makes it a pleasure to do business with her. Angie is the finest and represents this dealership well. Joyce & Lloyd Mayfield More

Efficient and quick service From write up to delivery all service was outstanding.Mike met me at the requested time. Did visual inspection of my car and made appropriate service From write up to delivery all service was outstanding.Mike met me at the requested time. Did visual inspection of my car and made appropriate service recommendations. Service was carried out quickly. More

Great service by Dillon Hastie! Always a pleasure to visit the dealership especially knowing that Dillon will make sure I leave the dealership with 0 concerns about my car. He commun Always a pleasure to visit the dealership especially knowing that Dillon will make sure I leave the dealership with 0 concerns about my car. He communicates well and makes sure I know about everything going on with my car. More

Always great service with none of the up-sell nonsense The service is always top notch. They are the only dealer I've ever experienced that understands 5-star customer service. They deliver to me a loaner The service is always top notch. They are the only dealer I've ever experienced that understands 5-star customer service. They deliver to me a loaner car 1hr away and take my car in for service, and then return it to me and drive the loaner back (and I dont have one of their high-end cars that puts me on some secret VIP list for them either). The sales is great, bought multiple cars from Ken Davis in sales. The service dept (service rep, Dillon Hastie) is great too, never up-selling you with non-sense stuff you don't need. Other dealers have always made servicing your car a dreaded experience; Not, here though, servicing your car here is always a pleasure. More

I’ve always received excellent and personal service. I feel confident that when I leave the dealership after service, my car will perform at its highest capacity and I, in turn, will feel safe as a resul I feel confident that when I leave the dealership after service, my car will perform at its highest capacity and I, in turn, will feel safe as a result. More

Truly great attention to customer's requests and needs. Service advisor, Dillon Hastie, as always, gave much attention to the past history of my vehicle, then made suggestions as to the service that would b Service advisor, Dillon Hastie, as always, gave much attention to the past history of my vehicle, then made suggestions as to the service that would be best and then proceeded to have the work accomplished. Following completion of the service, he then reviewed the Quality Vehicle Inspection Form with me that bad been completed by the technician. That form is certainly a very good one to inform any customer and I hope you keep it as a part of all service visits that would be considered helpful to the customer. More

MBZ of Gainesville This is a first rate team doing the service schedules on a world class car. They always do whats asked and consider many extra details that ensures This is a first rate team doing the service schedules on a world class car. They always do whats asked and consider many extra details that ensures that the result will be as trouble free as possible. Thanks and keep up the great work ! Mark More

Best Customer Service Advisor It is such a pleasure dealing with Dillon Hastie as my customer service advisor! He is very friendly, professional and has a vast knowledge of Mercede It is such a pleasure dealing with Dillon Hastie as my customer service advisor! He is very friendly, professional and has a vast knowledge of Mercedes Benz vehicles. Mercedes-Benz of Gainesville is lucky to have him as an employee! More