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Mercedes-Benz of Grapevine
Grapevine, TX
2,003 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 2,003 reviews
August 17, 2023
Best customer service I’ve ever had! Friendly, knowledgeable , fair, kind, very excellent overall experience Friendly, knowledgeable , fair, kind, very excellent overall experience More
by janetbrantleyjanet ballard
Employees Worked With
August 09, 2023
Really disappointing experience with this dealership. Waited a year for a car I ordered, and when I finally came from out of town to get it, the options I'd discussed with the salesperson were missing. T Waited a year for a car I ordered, and when I finally came from out of town to get it, the options I'd discussed with the salesperson were missing. They shrugged it off, saying those weren’t available for the 2023 package I chose. Why wasn’t I informed earlier? I could’ve picked a different package, especially since this was all sorted before the car went into production. I'd finalized the paperwork over the phone, and by the time I saw the car in person, it didn't feel worth the $100k. Decided to sell it 4 months later and learned that the pre-paid maintenance wasn't refundable. They never clarified this when selling the package and refused even a prorated refund. They are money-hungry thieves and scammers. DO NOT trust what they try to sell you. Disgusted that this is what Mercedes has turned into. More
by EMey85
July 29, 2023
I went Grapevine Mercedes dealership after calling and visiting several other car lots and dealerships! Many other places had hidden fees that were not posted on their site! I thought the other places w visiting several other car lots and dealerships! Many other places had hidden fees that were not posted on their site! I thought the other places were deceptive! Grapevine Mercedes was up front with their pricing! The price on the site was the same price when I went to make the deal on the Certified Mercedes GLC 300 that I purchased! I was very impressed with the Dealer preparation on the vehicle! For example the tread on the tires was getting a little low on all 4 tires so they replaced all 4 tires! Keep in mind these are very expensive tires! The Certified GLC 300 was priced lower than any where else and it was prepared and conditioned as if they’re where taking it home themselves! I was very impressed with Price, Quality and integrity of Grapevine Dealership! More
by Adrian63
July 22, 2023
Very helpful and negotiated fairly Basal was professional and nice dealership was clean and well appointed and nice dealership was clean and well appointed More
by Randk.webster
Employees Worked With
July 19, 2023
Scott was a great sales person. He was very professional and had great product knowledge. I enjoyed working with him He was very professional and had great product knowledge. I enjoyed working with him More
by Melissa Mceachern
Employees Worked With
July 19, 2023
Rodney Lockett is an amazing professional who goes above and beyond! He lead me through the possibilities I had with ref to my existing auto options. He is a though leader who understands the automotive and and beyond! He lead me through the possibilities I had with ref to my existing auto options. He is a though leader who understands the automotive and financial industries like few I know. I highly recommend him. You will enjoy true Customer Experience Successfully. More
by carolina.amaya333
July 04, 2023
Great experience at the Mercedes Benz of grapevine and loved working with our sales person Bria! loved working with our sales person Bria! More
by Sara
June 26, 2023
Our multiple experiences with salesman Marty Marshall has been EXCELLENT! We will be returning to buy our next car from him at Mercedes Benz Grapevine! been EXCELLENT! We will be returning to buy our next car from him at Mercedes Benz Grapevine! More
by danabays
Employees Worked With
Marty Marshall
June 23, 2023
Received prompt communication and service from all levels within the sales department. The team was friendly and knowledgeable about the product. within the sales department. The team was friendly and knowledgeable about the product. More
by Mselv1
