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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,597 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,597 reviews
January 16, 2026
Very pleasant experience, they gave me fair value on my vehicle and treated me with respect. I appreciate Berry and Christina thank you vehicle and treated me with respect. I appreciate Berry and Christina thank you More
by garyp79
January 10, 2026
Rob E was the most amazing car salesman to work with! Ethical, responsive and considerate. He made special accommodations to help me pickup my car on New Years Eve. I could not be happier with this exper Ethical, responsive and considerate. He made special accommodations to help me pickup my car on New Years Eve. I could not be happier with this experience. Rob has sold cars to folks from 24 states and two continents. He will take amazing care of you and your family. More
by Bcarper1
Employees Worked With
January 07, 2026
Kyle Swanson made our Mercedes-Benz purchase smooth, professional, and genuinely enjoyable. He was knowledgeable, patient, and took the time to explain all features and options clearly without any press professional, and genuinely enjoyable. He was knowledgeable, patient, and took the time to explain all features and options clearly without any pressure. His attention to detail and straightforward communication made the entire process easy and stress-free. More
by Charles Smith
January 05, 2026
Great service and personable. I have purchased many cars with Barry and MB of Hagerstown and will again. I have purchased many cars with Barry and MB of Hagerstown and will again. More
by jason
Employees Worked With
January 04, 2026
Barry is always professional in the way he approaches the sale. Hagerstown Mercedes has always been excellent with the sale process as well as the service department. sale. Hagerstown Mercedes has always been excellent with the sale process as well as the service department. More
by Corey
Employees Worked With
January 03, 2026
Barry made our experience enjoyable from start to finish. He was professional and knowledgeable and made us feel comfortable with each step. This was our first Mercedes but we already feel like we’ve found He was professional and knowledgeable and made us feel comfortable with each step. This was our first Mercedes but we already feel like we’ve found our car home for many years to come. More
by bmoulton7
December 29, 2025
Purchased a use C300. Worked with Barry & Christine. They had the car & paperwork ready for us to pick up, in & out in no time. Thanks for the great service. Worked with Barry & Christine. They had the car & paperwork ready for us to pick up, in & out in no time. Thanks for the great service. More
by cbs
December 21, 2025
We ordered our new E450 sedan a couple of months ago and it arrived the other day we are very excited about our new car! Barry London was our sales person he couldn’t have done a better job! He made the who it arrived the other day we are very excited about our new car! Barry London was our sales person he couldn’t have done a better job! He made the whole experience of buying a new car seamless. We would definately recommend buying a car at Hagerstown Mercedes and using Barry as your salesperson We are looking forward to a continued relationship with this crew Dave and Rhonda More
by madfarmone
December 21, 2025
Barry was very knowledgeable and very willing to work with me to find the exact vehicle I wanted. Thank you Barry! with me to find the exact vehicle I wanted. Thank you Barry! More
by scovati
Employees Worked With
