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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,498 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,498 reviews

May 24, 2025

It was a pleasure working with MB of Hagerstown, especially Barry London, our sales person. The experience of working with various car options and his expertise and patience of explaining the car f More

by Carrie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Outstanding dealership! Purchase was smooth, quick and easy. We appreciate having the process be so simple. I would highly recommend the dealership! Barry was fantastic More

by Terps1996
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your experience with Mercedes-Benz of Hagerstown! We're delighted to hear that Barry and Christine made the process smooth and straightforward. We appreciate your recommendation, enjoy the new ride!

May 23, 2025

Very pleased with the recent car shopping with this dealership and the sales agent Rob Edmonds! Highly recommend him if you are looking for an easier and pleasant car shopping experience! More

by romina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Mercedes-Benz of Hagerstown responded

Romina, we're delighted to hear that Rob made your car shopping experience a pleasant one at Mercedes-Benz of Hagerstown! Thank you for the recommendation and enjoy your new ride!

May 19, 2025

Outstanding quality of work and service of the Hagerstown Mercedes dealership. I will highly recommend that dealership.! More

by jbinks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for the glowing recommendation! We're delighted to hear that you had a great experience with us at Mercedes-Benz of Hagerstown. We look forward to serving you again in the future!

May 16, 2025

The entire atmosphere is very friendly. Employees remember your name, very helpful in answering questions. They go out of their way in wanting to help in some way. The experience is quit More

by EMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your experience with us at Mercedes-Benz of Hagerstown! We're delighted to hear that our team has consistently provided friendly and attentive service. We appreciate your loyalty over the years and look forward to continuing to serve you in the future.

May 16, 2025

The buying process could not have been easier. Never pushy and great, each step of the way. More

by s.barnes33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for your confidence in Mercedes-Benz of Hagerstown, and for your business. We are grateful to have you as a customer!

May 13, 2025

Barry was great. Very personable and gave me a detailed orientation with the car. Great customer service and will work with him again. More

by jason
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Mercedes-Benz of Hagerstown responded

Jason, we're delighted to hear that Barry provided you with such a positive experience at Mercedes-Benz of Hagerstown. We look forward to assisting you again in the future!

May 12, 2025

Barry made sure all of our questions were answered and made sure we got the exact car we wanted. Service was great and the entire process went smooth. More

by shelby.aikens2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Mercedes-Benz of Hagerstown responded

We're delighted to hear that Barry provided excellent service and helped you find the perfect car at Mercedes-Benz of Hagerstown. Thank you for sharing your positive experience with us, Shelby!

May 03, 2025

The professionalism and courtesies extended were exemplary. I immediately felt valued and heard by the sales and support team. If only all interactions were this memorable. Consider me a future repe More

by jonesjk1+mb
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Mercedes-Benz of Hagerstown responded

We're delighted to hear that our team at Mercedes-Benz of Hagerstown made such a positive impression! Your kind words mean a lot, and we look forward to welcoming you back in the future. Thank you for choosing us!

May 03, 2025

Great service and staff at MB Hagerstown! Always professional in every way and work is done as promised.. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Mercedes-Benz of Hagerstown responded

Ken, thank you for the kind words! We're delighted to hear that our team at Mercedes-Benz of Hagerstown provided professional service and met your expectations. We look forward to serving you in the future!

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