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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,589 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,589 reviews
December 21, 2025
Barry was very knowledgeable and very willing to work with me to find the exact vehicle I wanted. Thank you Barry! with me to find the exact vehicle I wanted. Thank you Barry! More
by scovati
Employees Worked With
December 21, 2025
We ordered our new E450 sedan a couple of months ago and it arrived the other day we are very excited about our new car! Barry London was our sales person he couldn’t have done a better job! He made the who it arrived the other day we are very excited about our new car! Barry London was our sales person he couldn’t have done a better job! He made the whole experience of buying a new car seamless. We would definately recommend buying a car at Hagerstown Mercedes and using Barry as your salesperson We are looking forward to a continued relationship with this crew Dave and Rhonda More
by madfarmone
December 15, 2025
I had a fantastic experience buying a vehicle at Mercedes-Benz of Hagerstown. Kyle made the entire buying process easy and fun. He was organized, professional and friendly. I couldn't be happier and Mercedes-Benz of Hagerstown. Kyle made the entire buying process easy and fun. He was organized, professional and friendly. I couldn't be happier and highly recommend this dealer, and Kyle as a salesperson. More
by SCW
December 15, 2025
Was impressed by the fast service for my car as I bought my car in one hour and out the door. Barry Londaon, the salesperson was cordial and easy to deal with. my car in one hour and out the door. Barry Londaon, the salesperson was cordial and easy to deal with. More
by patelpaul
Employees Worked With
December 14, 2025
I was extremely impressed by the great service Barry provided. He went above and beyond to help us. Thank you for all your help. provided. He went above and beyond to help us. Thank you for all your help. More
by otis.reese507
Employees Worked With
December 10, 2025
MB of Hagerstown is fantastic. I had an emergency repair—without an appointment, i pulled into the check in bay and Alex immediately let me know they would take care of it for me. I had an emergency repair—without an appointment, i pulled into the check in bay and Alex immediately let me know they would take care of it for me. Everyone was kind, helpful and polished. It’s always a great experience at Mercedes Benz of Hagerstown!!! More
by Julia
December 10, 2025
Shoutout to Nicholas for the phenomenal service! They were so friendly and went the extra mile to ensure my satisfaction." They were so friendly and went the extra mile to ensure my satisfaction." More
by MichelleBarthelme
Employees Worked With
December 05, 2025
I have always had excellent service at this dealership. The people in the service department are pleasant and helpful and provide a nice place to wait while my vehicle is serviced. I like the way they take The people in the service department are pleasant and helpful and provide a nice place to wait while my vehicle is serviced. I like the way they take good care of my car and then wash it before returning it to me. More
by mouse314
December 05, 2025
Rob was knowledgeable, polite and accommodating. Everyone I interacted with was friendly, upbeat and helpful. The dealership and purchase over all was pleasant and my best car buying experience to d Everyone I interacted with was friendly, upbeat and helpful. The dealership and purchase over all was pleasant and my best car buying experience to date! More
by music101addict
Employees Worked With
December 04, 2025
I just bought a 2026 GLS 450 and I love it. I bought a 2017 5 years ago and it was time to upgrade. Kyle Swanson made both purchases so easy. The service department is great and Alex is there t I bought a 2017 5 years ago and it was time to upgrade. Kyle Swanson made both purchases so easy. The service department is great and Alex is there to answer any questions. Dealership is very easy to deal with. Ask for Kyle! More
by BCZ
