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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,370 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,370 reviews

May 06, 2018

Very nice people Everyone from Joe to Rob and Tony were great to work with. They stayed late to accommodate our schedule. We are very pleased with our purchase. They More

by Memaws new ride
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
May 08, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave us this review, we appreciate you letting us know about your recent experience. If there is anything else we can do to help you, please let us know.

May 02, 2018

prompt, courteous, professional (SLK 350) Rob was available to answer all my questions quickly and with spot on information. He let me settle into the idea of buying the car as opposed to appl More

by jw_slk350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you so much for this excellent review, we are happy to hear about the excellent customer service that Rob provided. Please let us know if there is anything else we can do to assist.

April 30, 2018

Pleasant and professional experiences Mr. Barry London is very professional sale person. He does not pressure me to purchase the car. He is very courteous and friendly to deal with. More

by Vutuong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 30, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the amazing review of Barry, he will be happy to hear of your kind words.

April 26, 2018

A Positive Experience and Outcome This was my second time leasing a new Mercedes from Mercedes-Benz of Hagerstown and working with Barry London and I could not have asked for a more po More

by Jim and Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Apr 27, 2018 -

Mercedes-Benz of Hagerstown responded

We appreciate this great review, and are so happy to hear about the amazing experience that you received at our dealership. Please let us know if there is anything else we can to do assist you.

April 26, 2018

Seamless Experience Barry and Tony took such great care of us, the whole process was simple and painless. We sat back and admired our beautiful new car while they did all More

by Bradley90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Apr 27, 2018 -

Mercedes-Benz of Hagerstown responded

We are so glad to hear about your amazing experience! Thank you for sharing with us.

April 25, 2018

Very Proffessional Team, Excellent Service! Fantastic new car purchase at Mercedes-Benz of Hagerstown. Our Sales Rep, Rob Edmonds, is very knowledgeable and was able to get us into the car of More

by 2018 C-Coupe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierce Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Apr 27, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for letting us know about the great experience that you have received at Mercedes-Benz of Hagerstown.

April 25, 2018

MB of Hagerstown The employees were caring, friendly, knowledgeable. I worked with Barry in sales and was enpressed with his vehicle understanding. The dealership ma More

by Kenneth33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Apr 27, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the amazing compliments about our staff! We thank you for choosing Mercedes-Benz of Hagerstown.

April 23, 2018

Great service and follow up Went in to get a new SUV. Rob was very accommodating and helped me through the entire process. I already knew which car I wanted but he and Tony made More

by LoriSlavick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Apr 23, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for this amazing review, we are so glad to hear about your excellent experience at Mercedes-Benz of Hagerstown.

April 21, 2018

Fun and pleasant Mike Lavrenchik is the best. he sold us a number of cars and every experience has been pleasant, which in the auto sales business is a rarity. The w More

by MLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Adam Himmelwright
Apr 23, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for recommending us, we hope you are enjoying your new car!

April 19, 2018

New C300 This is our second new C300 with Rob. He's the best, thoughtful and courteous and took care of everything. He is the guy to see. More

by Kurt Braun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the excellent review! Rob will be happy to read your kind words.

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