Mercedes-Benz of Hagerstown

Mr. Whetsone is the consummate Mercedes Benz sales professional/spokesman... All of my questions were thoroughly addressed, and further 'thoughtful' notions were presented that were highly appreciated professional/spokesman... All of my questions were thoroughly addressed, and further 'thoughtful' notions were presented that were highly appreciated. Mr. Shemon was absolutely gracious, knowledgeable, and indeed a Quality professional. I thoroughly enjoyed my Mercedes Benz purchase experience. To them both, I thank you, and look forward to my NEXT Mercedes Benz of Hagerstown new car purchase. More

Every step of the purchasing experience was fun, easy, and full of excitement. The car is brilliant, but the pleasure of buying was professional perfection. Everyone was very welcoming, helpful, yet sti and full of excitement. The car is brilliant, but the pleasure of buying was professional perfection. Everyone was very welcoming, helpful, yet still incredibly sincere. We're a family of business owners, and we're each extremely picky. When we drove off smiling with our car and complimentary chocolate, we were brainstorming ways to incorporate the Hagerstown Mercedes standard of practice for our own business. Great thanks to each of the employees that welcomed us, take care! More

This dealership is the 3rd closest to me, but was number one in friendliness. That being said, their pricing was good as well. The car was delivered by Barry London who understood us as 1st time buyers an one in friendliness. That being said, their pricing was good as well. The car was delivered by Barry London who understood us as 1st time buyers and was perfect in giving info without overwhelming us with the features. The car as delivered met my expectations. We first met with Andre in testing driving a car and based on that positive experience we came back to the dealership and negotiated a fair price with Mr. Buchanan. If it wasn't for Andre, we would not have come back to consider the purchase. If it were not for Rob, we would not have made the purchase and if it were not for Barry, we would not consider MB of Hagerstown as the number one choice for future purchases. I hope that you can appreciate their professionalism as well as their just refreshing old fashion "niceness", we did, and that made the difference. More

There was some confusion at the beginning, but all questions raised were resolved. The sale was good and I am very pleased with the competence and friendliness of the dealer and their staff. questions raised were resolved. The sale was good and I am very pleased with the competence and friendliness of the dealer and their staff. More

I have always been skeptical about going to car dealerships because in general they are very aggressive and pushy (at least that was my experience in the past).Let me tell you that this was NOT the dealerships because in general they are very aggressive and pushy (at least that was my experience in the past).Let me tell you that this was NOT the case with this dealership and Barry was awesome right from the start. He was extremely knowledgeable and personable. He was very patient with us during the test drive and overall we got a great deal in our trade in car and an equally awesome deal in the Mercedes C300. I would recommend Barry and this dealership to everyone…… A. R More

Truly honest people here. I was overwhelmed at the candor and transparency shown by Barry and his staff. They shared me every possible detail that they could about this used car, the good, bad and th candor and transparency shown by Barry and his staff. They shared me every possible detail that they could about this used car, the good, bad and the ugly. There wasn't much ugly, but for it having 84,000 miles on it. I opted to buy another car elsewhere at considerably higher cost but with significantly less miles. If shopping for a Mercedes Benz, I would definitely consider doing so here. More

I stopped in at Mercedes Benz of Hagerstown to look at the C300 - 4Matic after seeing a promotion for the CPO program. I was on my way to an appointment and had limited time to see the vehicle and determ the C300 - 4Matic after seeing a promotion for the CPO program. I was on my way to an appointment and had limited time to see the vehicle and determine if it would suit me. I was greeted by Mike Lavrenchik and he showed me a few vehicles and explained the benefits of dealing with Mercedes Benz of Hagerstown. I was impressed with his ability to answer my questions thoroughly in the brief time that I was there. I was further impressed when he e-mailed me later to say he had a car that had all the features that I wanted. He went far beyond the other dealerships and truly tried to earn my business. Ultimately, he did just that and I purchased the vehicle he had recommended. More

I have purchased three Mercedes in the past three years. I chose Mercedes for their safety rating after being in a car accident back in early 2011. I was completely satisfied with my first purchase (2008 C I chose Mercedes for their safety rating after being in a car accident back in early 2011. I was completely satisfied with my first purchase (2008 C300). I was particularly happy with the gas mileage. I was getting nearly 500 highway miles on one tank of gas. In September 2013 when I brought it in for service, Brian approached me to discuss upgrading me to a newer model and possibly a lower monthly payment. Long story short, I did not have a good experience with him. Although he was new, he lacked the knowledge of the vehicles and customer service I had had in my prior experience. I reluctantly dealt with him anyway. After much back and forth he found me a car (2010 C300). By this time I had become reliable on Adam in service. He was the one that provided me with a lot of the information on the car. I thought this car was better suited for me because it was all wheel drive. What I failed to ask about was the gas mileage. I didn't find out until I mentioned it to Adam later that this car wouldn't have as good gas mileage as my other car because this one was all wheel drive. Had I known that I probably wouldn't have bought the car. It was my fault that I didn't ask. I just thought since it was the "same" class, it would get the same gas mileage. I recently took a new job in Laurel, MD. I live in Hagerstown so I am driving nearly 200 miles a day. Putting gas in that car has been an every other day process. So when it came time to be serviced last week, I immediately asked Adam if Mercedes has something with better gas mileage. He mentioned the CLA and introduced me to Mike. I has a great experience with Mike. Mike was knowledgeable about the car; however, I often found myself back in Adam's office or on the phone with him throughout this whole purchase because he is always so helpful, knowledgeable, and TRUSTWORTHY. His job is service, not sales. But he sells me these cars! He cares about his customers and it shows! More

As a single, 20-something professional living 300 miles from home who had never before independently purchased a car without parental guidance and is (to boot) completely lacking knowledge in the automotiv from home who had never before independently purchased a car without parental guidance and is (to boot) completely lacking knowledge in the automotive department -- I was nervous to say the least walking into Mercedes Benz of Hagerstown the first time. Within 5 minutes of meeting Barry London, I knew I had come to the right place. From our first conversation he went out of his way to educate me on every step of the process and update me continuously throughout the ordering, building and shipping stages. The attention to detail and friendliness exuded by Barry and everyone else I met at the dealership were truly astounding. Not for a moment did I feel pressured or confused. I can't imagine that buying a car is generally this effortless. I've certainly been spoiled and if I had the choice, I'd never go anywhere else. More

Me and my wife went to check out the cla. We loved the car and mike lavrenchik was very helpful the whole way through. He explained how everything worked and was very nice and friendly. Highly recommend t car and mike lavrenchik was very helpful the whole way through. He explained how everything worked and was very nice and friendly. Highly recommend this dealership to anyone looking to purchase a mercadez More