Mercedes-Benz of Hagerstown

A few months ago, I indicated to Barry London an interest in a pre-owned S-Class. Barry alerted me to one that came in. We looked at it, came to a deal on my trade-in and bought it. Barry is knowledgeable in a pre-owned S-Class. Barry alerted me to one that came in. We looked at it, came to a deal on my trade-in and bought it. Barry is knowledgeable of the Mercedes product line and the intricacies of how they work. Delivery was not rushed, there was ample time to answer my questions. Hagerstown is the nearest Mercedes dealer (70 miles from us), and their service assistance is exceptional, hence a big part of our interest in dealing with them. More

Great dealership! Dealt with Barry London. He is a terrific person; very knowledgeable and helpful; and just a good overall human being. We ordered a new Mercedes CLA250 and throughout the entire pro terrific person; very knowledgeable and helpful; and just a good overall human being. We ordered a new Mercedes CLA250 and throughout the entire process of ordering, manufacturing, shipping from Germany until the vehicle arrived he kept in close contact. We were well informed of the progress of the vehicle. We are very pleased with Barry and the service he provided and look forward to experiencing a good relationship with MB of Hagerstown in the years ahead. More

Exceptional experience, Barry was very knowledgeable, informative and friendly. I would recommend this dealership to anyone in the market for a new vehicle not just a Mercedes-Benz. informative and friendly. I would recommend this dealership to anyone in the market for a new vehicle not just a Mercedes-Benz. More

Excellent dealership. We have bought or leased from them for the past 5 plus years. Always get the best service and never had any problems with sales or service. Barry Landon is a great person and extremel for the past 5 plus years. Always get the best service and never had any problems with sales or service. Barry Landon is a great person and extremely helpful! More

Excellent sales experience , very informative and low pressure. Barry delivered car 1 hour drive from dealership after work hours. Barry is an exceptional salesperson,honest and concerned about his custo pressure. Barry delivered car 1 hour drive from dealership after work hours. Barry is an exceptional salesperson,honest and concerned about his customers. I highly recommend his services . I am a repeat customer. More

I bought a used 2006 MB C280 from Mercedes Benz of Hagerstown, not my first MB, my third. For a woman, or any one really, I am pretty knowledgeable about cars. I have read many of the other reviews, a Hagerstown, not my first MB, my third. For a woman, or any one really, I am pretty knowledgeable about cars. I have read many of the other reviews, and I do not disagree. Mike makes you feel like a friend, someone you have known for a long time. It is what makes him a good SALESman. I am a single lady who passed through Hagerstown. I was driving a compact rental car, and I needed a car, so I dropped into MB of Hagerstown to see what they had. Mike greeted me warmly with a smile and made me feel welcome. He sized me up pretty quickly. I am not rich or pompous, and I drive a used Benz because of its overall solid quality, low maintenance, and safety. My first Benz was a 1985 300CD with over 300,000 miles on it. My second was a C230 Kompressor 6 speed manual-beauty. Intuitively, I knew I should not buy a car in Hagerstown; it is 670 miles from home. I would be in quite a pickle if I was not satisfied. While test-driving the vehicle, I noticed several issues-the inside passenger door handle was broken, the car handled with a roughness that should not have been there, the gear shift/center console was loose and sliding, there were stains on the seat belts; when I mentioned these things to Mike he said I was being "nit-picky." He said the seats were leather-they are not they are MB Tex. I knew the difference but second-guessed myself because he assured me the seats were leather. I realized he knew nothing about the mechanics of the car when I asked about the engine and the suspension.When I asked about the car having been checked out by MB-Hagerstown and certified, Mike said it was too old and had too many miles. I should have walked away and never come back. I did walk away and continued shopping elsewhere. Mike was persistent and phoned and texted me at least a dozen times over the next 24 hours. To get rid of him I told him I had bought another car elsewhere, his texted response was "not cool." I went back on Monday, anyway, (Columbus Day) out of desperation more than necessity. Mike again was warm and friendly. Within a few minutes of my arrival he told me it was a "five car day." I knew what he meant, and I definitely did not need to know that I was a number for the day. While sitting at his desk he volunteered that one of the five customers was actually buying 2 cars-I really felt small then, as I could barely afford one car and a used one with nearly 100,000 miles on it. He was preparing for his other customer's arrival by putting out their box of chocolate and their keys. The box of chocolate was delightful and so were the two leather-like key chains. There were many flags that I should run, not walk away, nonetheless, I bought the car because I felt small, desperate, and obligated not because I loved the car. Once I left, I was driving on the highway and the vibration was still there. I turned around to go back to the dealership. I chickened out and turned back around. The seat was so uncomfortable that I had intolerable pain in my right hip and leg. (No, this is not usual). One of the key fobs was completely dead which shows a lack of attention to detail on the dealer's part. I e-mailed Mike the issues (written with great anguish and pain). I asked Mike if we could cancel the transaction. His response, "have a nice day." Once back in my home state I had the car checked out, my mechanic gave the car a thumbs up except that there were no service records and the car needed $300 worth of work-cam shaft plugs and the crank shaft ventilation valve were leaking. I also went to an upholstery shop to attempt to remedy the intolerable seat. He gave me a piece of memory foam to sit on to determine if this was helpful. I phoned the dealership and asked to speak with the sales manager. The receptionist connected me to his voice mail, though she did not tell me he was off. Needless to say I did not hear back from him. I phoned again the next day, I spoke with someone else who said he would make sure Rob called me back. When I finally spoke with Rob, he spoke with his manager, called me back, and said the car could be exchanged within 10 days for something else on the lot. The transaction could not be cancelled. Rob knew well that there was nothing else on the lot that I could afford let alone wanted and the the dubiousness of me driving another 1300 miles round trip. I did the drive, made it 500 miles and turned around. I called Rob again, left a message and never heard a word back. The GM has e-mailed me a form letter. He clearly does not know nor care that I am not pleased. I am stuck with an intolerably uncomfortable car and deep regret. More

Just a great dealership! Andre Taylor took the time and patience with our purchase since we were for several weeks undecided on which model to purchase. Once the decision was made Andre went out of his wa patience with our purchase since we were for several weeks undecided on which model to purchase. Once the decision was made Andre went out of his way to be sure we were satisfied with our purchase and spent over three hours ensuring we were infomed with the workings of the vehicle. As always with any new purchase one will have many questions. Andre took his time with us and showed great patience in answering every question sometimes even more than once. Adam was great in providing and understanding of some of the technology and suggested I call if I had further questions. Austin was very thorough in the handling of the finances and the change in vehicle registration and all that goes with this. He was extemely organized. Not only was I pleased with our purchased but left knowing the dealership was there for me when I need them. I would highly recommend the dealership and Andre Taylor and others on the staff! More

PURCHASED NEW CAR, ALL DEPARTMENTS WERE EXCELLENT, AND SALESMAN BARRY LONDON VERY HELPFUL AND COURTEOUS ANSWERING ALL QUESTIONS PROMPTLY. wAS DEFUINETELY A PLEASURE TO DEAL WITH AND WOULD DEFINITELY RECO SALESMAN BARRY LONDON VERY HELPFUL AND COURTEOUS ANSWERING ALL QUESTIONS PROMPTLY. wAS DEFUINETELY A PLEASURE TO DEAL WITH AND WOULD DEFINITELY RECOMMEND HIGHLY. More

This is our third vehicle purchase from Mercedes Benz of Hagerstown. This purchase along with previous purchases and service visits have played a huge role in our decision to continue with Mercedes Benz. Hagerstown. This purchase along with previous purchases and service visits have played a huge role in our decision to continue with Mercedes Benz. Although the vehicles are exceptional, the service we have received from the staff has been nothing short of 'top notch'. Barry, Alex and Austin are friendly and knowledgeable about the products/services they provide. The have gone out of their way to ensure questions were answered and are role models for 'customer service'. If you are interested in purchasing a Mercedes Benz, then I would highly recommend this dealership. More

This is my families' fourth Mercedes from this dealer. I return here for every car, not only for the quality of the Mercedes brand but more importantly I trust in everyone at this dealership. From dealer. I return here for every car, not only for the quality of the Mercedes brand but more importantly I trust in everyone at this dealership. From the sales, to the GM to the service department, I always feel like I am working with family. I will continue to keep going there and I buy my cars around their inventory, not my needs. More