Mercedes-Benz of Hagerstown

Brain Connoley & Rob Buchanan did a great job! I called ahead and asked to have process started before I arrived because I was very short on time. I traded my leased GLK 2012 for a 2014 300 C Class called ahead and asked to have process started before I arrived because I was very short on time. I traded my leased GLK 2012 for a 2014 300 C Class in less than an hour! Love the car and service. thanks!! jeanne More

I have worked with Mercedes Benz of Hagerstown for over 7 years. Bought my first car there. The sales professional I worked with during the purchase of my first car had retired and all I had been doing for years. Bought my first car there. The sales professional I worked with during the purchase of my first car had retired and all I had been doing for the past few years was working with the service department. I find that department 100% first class. I do not live near the distributor and every time I need service performed they are right there with a loaner car and the service is always right on. Regardless I got an email from Michael Lavrenchik, ( whom I had never met) telling me they were getting a new model car in I had been interested in for several years. He made a very friendly offer to visit the store and check out the car. He accommodated my schedule which called for changes and delays several times but was always accommodating and made me feel welcome and not a pain. Needless to say he was very informative and told me exactly what the car was about and demonstrated everything I needed to know. He understood the cars operation very well, showed that operation to me in a friendly and simplistic manor, and then showed me where I could learn more or review what he had explained. I bought the car. I will buy there again in the future because of mike and the great work of the service department. I also want to say a word about Austin Shemon who explained the optional warranty packages available on the car I purchased. He worked well with mike to make sure I knew just what was available and then waited a few days while I figured out what I wanted and needed. He too was a great asset. Together my experience was first class just like the car and just like the people who take care of me in that store. All buying experiences should be so pleasant. (PS - I ran a $3 billion dollar company and was the head salesman for 20 years and have covered company's service and sales needs around the world. I speak from experience when I say these things, it is a great store.) More

We had questions on fees on the contract and unfortunately the 2 gentlemen at the dealership were not well versed on them. They attributed them to "financing fees" and we're not able to elabora unfortunately the 2 gentlemen at the dealership were not well versed on them. They attributed them to "financing fees" and we're not able to elaborate on them nor revisit them whatsoever. After ASKING the sales person to go over the features in the nav system we could see that he was well versed and by doing so convinced us to buy the vehicle. If this was not reviewed with us we probably would have walked because at fist glance the car does not appear to have all the bells and whistles we were accustomed to with our other vehicle. We had also carried over the last few months of an existing lease into our new contract with Mercedes and were told by the gentlemen that Mercedes would be paying our other financing company off directly. We were EXTREMELY surprised to then get a check from Mercedes in the mail instead. This was an inconvenience because we did not make a payment due on our lease for the other vehicle and found ourselves having to contact the leasing company to explain why the payment was late - pretty embarrassing! All this being said, I would recommend this dealership because of the pricing. We had more than done our homework on that and they had better offers then the dealerships in the D.C. Area. More

Barry did an outstanding job of explaining the complicated technology inherent in the new model. He went the extra mile by contacting me on on his day off. He made follow-up calls after the sal complicated technology inherent in the new model. He went the extra mile by contacting me on on his day off. He made follow-up calls after the sale to assure that I was comfortable with the car. More

My wife and I were in the market for a smaller SUV and decided that we would like to see what Mercedes Benz had to offer. We stopped by the dealership and met with Barry London. I can't express what a won decided that we would like to see what Mercedes Benz had to offer. We stopped by the dealership and met with Barry London. I can't express what a wonderful experience we had working with Barry. He was extremely knowledgeable about the vehicle we were interested in, and definitely came across as a very competent salesman and someone we felt we could work with and trust. I would highly recommend Mercedes Benz of Hagerstown! More

September 22, 2013 Buying a new vehicle has never September 22, 2013 Buying a new vehicle has never been so pleasant and easy. Brian was the ultimate professional ! From the greeting when we arriv September 22, 2013 Buying a new vehicle has never been so pleasant and easy. Brian was the ultimate professional ! From the greeting when we arrived to walking out the door with our brand new 2014 E350 the experience was fantastic. We also received maximum amount for our trade in as well. Brian said we would leave with a smile and he was right ! Thank You Mercedes-Benz of Hagerstown !!! Sincerely, Mike & Karen Roban More

I just wanted to take a minute to thank Barry London and the MB family for there attention to every detail. Good people are so raw in today's age. Barry London was so attentive to my wife, Which was a key the MB family for there attention to every detail. Good people are so raw in today's age. Barry London was so attentive to my wife, Which was a key for me. He made sure to answered all of her questions. They made a bad situation with our old Mercedes into a wonderful experience getting her into a Brand new GL 450. Thanks Again for making our experience so memorible. Reggie and Kenya Anderson More

We made contact through E-mail after doing internet research for a Mercedes GLK350 4 Matic SUV. I was fortunate to connect with Andre Taylor after a phone call. I knew the "best" price that we wanted t research for a Mercedes GLK350 4 Matic SUV. I was fortunate to connect with Andre Taylor after a phone call. I knew the "best" price that we wanted to pay. As soon as Andre began to explain the car he had in stock and tell me the price they would pay for our trade in, I knew he was offering the best deal within a 500 mile radius from our home. I even had a local dealer from our home state tell me that Hagerstowm was practically giving the car away. Everything that Andre said that he would do he did it. Andre was very professional and knowledgable about the car, and it was a pleasure to deal with him. The day before we drove from WV to Maryland to purchase the car, Austin Shemon called and coordinated the financial aspects of the sell. He too was exceptional in his professionalism and knowledge. The day of the purchase, Andre explained the car's details thoroughly. We were very impressed with all the advanced features of the vehicle. Finally, Rob explained all the paper work in simple, understandable terms. He was also friendly, courteous, and professional. My husband and I highly recommend Mercedes-Benz of Hagerstown for an uncomplicated and enjoyable experience if you're ready to buy a quality, luxury car. More

The sales person, Barry London, was very friendly and knowledgeable about the vehicle, all other people at the dealership were all friendly as well. When we test drive on the vehicle, the people there l knowledgeable about the vehicle, all other people at the dealership were all friendly as well. When we test drive on the vehicle, the people there looked after our kids. There was not pressure on us to purchase, it felt so comfortable to talk, negotiate to the sale person. We had very pleasant experience purchasing a vehicle at this dealership. More

I would like to give Mercedes-Benz of Hagerstown and Barry London my sales associate the highest praise possible. Hagerstown Mercedes delivers with honest answers and a focus getting the car you want Barry London my sales associate the highest praise possible. Hagerstown Mercedes delivers with honest answers and a focus getting the car you want for the best price. I started with an Internet query on a specific vehicle and got strait answers. I drove up after work from DC, test drove the vehicle and drove off with it about and hour later. I got no pressure, no baloney and no ten trips back to the "manager." I did my homework and shopped at other dealers in the DC area and got by far the best deal on the vehicle I wanted. If you are in the market for a new car, do yourself a favor, make the drive to Hagerstown and see Barry London for your next new car. It's worth the drive. More