Mercedes-Benz of Hagerstown

We had an excellent experience with Merceds Benz of Hagertown. The dealership is a delight to work with. Richard Paden made us aware of a great special in June. Robert Buchanan handled the deal; he was Hagertown. The dealership is a delight to work with. Richard Paden made us aware of a great special in June. Robert Buchanan handled the deal; he was very helpful and pleasant. Michael Lavrenchik showed us all of the details, etc on our new vehicle. He was very informative and great to work with. I would highly recommend this dealership! More

Mike was a pleasure to work with. He was professional, engaging, and worked with me the way I wanted to work the deal. He didnt force anything, and kept the process easy and enjoyable. engaging, and worked with me the way I wanted to work the deal. He didnt force anything, and kept the process easy and enjoyable. More

Richard worked very hard to suit my needs. He went above and beyond the call of duty to meet with my wife and explain every detail regarding the vehicle and answered every question (which were numerous). H and beyond the call of duty to meet with my wife and explain every detail regarding the vehicle and answered every question (which were numerous). He's a true professional and while he was often pulled away to handle other customers he always apologized for his absence. Additionally, he came across as a very nice guy which I believe him to be....thanks Richard! More

Great experience. MikeL was very customer focused without being pushy. Everything that I would expect from a MB experience. next time I will return to look at a MB. being pushy. Everything that I would expect from a MB experience. next time I will return to look at a MB. More

I recently purchased another car from MB of Hagerstown. As always, the service was great and so were the people. I dealt with Barry primarily on the sale. Good, nice salesman. He kept in touch with me i As always, the service was great and so were the people. I dealt with Barry primarily on the sale. Good, nice salesman. He kept in touch with me in a friendly and informative manner about the vehicle I was looking to and ultimately purchased. I also dealt with Mike in Barry's absence. Mike couldn't have been more helpful. Lastly--I also dealt with Rob and Austin in the finance department. Both were very helpful. I have know Austin for a long time--class act. The entire experience was first class--as always. More

Mike took great care of me. He knew exactly what I was looking for and went above and beyond for me to feel comfortable about the sale. They guys in financing worked extra hard to get me a great rate. W looking for and went above and beyond for me to feel comfortable about the sale. They guys in financing worked extra hard to get me a great rate. We have worked with Mike before and consider him more than our go-to guy for car buying, he has become a friend. I recommend this dealership to everyone who is looking to buy a new or used vehicle. More

This is the 2nd vehicle I have purchased from Mike. He is very personable and goes out of his way to make you feel comfortable. The service I have received is 2nd to none, exceptional. Mike is very cust is very personable and goes out of his way to make you feel comfortable. The service I have received is 2nd to none, exceptional. Mike is very customer service oriented and has always followed up on questions/concerns/issues we may have had. The rating for quality of work could have been higher if my vehicle was cleaned up better for delivery. All the staff at this dealership are very friendly and courteous. I have always had a pleasant experience visiting this dealership and have never felt pressured, which is important to me. As far as price, I feel that I could have been given more for my trade as I bought the vehicle from here and it was in as good or better shape now. Other than that, I will continue to purchase vehicles from here as long as the customer service remains exceptional. More

I have absolutely no problems, whatsoever, with Mercedes I have absolutely no problems, whatsoever, with Mercedes Benz of Hagerstown. They are extremely polite, very efficient (I had my car in and a loaner I have absolutely no problems, whatsoever, with Mercedes Benz of Hagerstown. They are extremely polite, very efficient (I had my car in and a loaner within 10 minutes of arriving), and the price was fair. Furthermore, they even fixed a few things I didn't ask them to do! (Light bulb, unlocked my radio, and filled up my windshield washer fluid resevoir) When I was able to get into my car and noticed that the radio worked again, I was beyond thrilled! The attention to detail that they paid ensures that I will be returning them for service for years to come. More

The experience was made very simple once a car was selected. I think the sales person should have shown us ALL of the available cars in our description. He never opened the other four SUV's or offered selected. I think the sales person should have shown us ALL of the available cars in our description. He never opened the other four SUV's or offered us to see the insides. More

I have purchased 4 vehicles from the dealership over the past 10 years prior to this purchase. My satisfaction has always been positive but this is the best customer service I have received from any dealers past 10 years prior to this purchase. My satisfaction has always been positive but this is the best customer service I have received from any dealership. Wes Whetstone was very friendly and professional from the beginning. My wife was trying to decide between the E350 Sport and Luxury model and he spent over two hours working with us. He even setup the two cars on an angle side by side for us to compare. My wife had decided she wanted a white vehicle. The dealership only had the sport in white. But instead of pushing her toward the sport since he could make a quick sale, he checked and indicated the dealership would be getting a white luxury in over the next week and then we could compare them again and decide. In addition, I thought the price for the vehicle was very reasonable and we received a very fair price on our tradein. Wes also followed up with us after the sale. A total excellent experience for us. More