Mercedes-Benz of Hagerstown

I am not an easy customer as I have developed a negative attitude about the newer cars in general. However, Mike Lavrenchik says his job is to make the buying experience as nice as possible and he strives t attitude about the newer cars in general. However, Mike Lavrenchik says his job is to make the buying experience as nice as possible and he strives to back up what he says. He listens to what the customer wants and tries to tailor the vehicle to the customer's desires. He is not hard sell, but he is definitely focused on eventually succeeding with a completed transaction. It is clear that Mike believes in the product he is representing and that gives his customer additional confidence in the purchase. It is also clear that he believes the dealership will provide the professional service support to create a long term relationship with the customer. What more can you ask for? There was also some involvement by the sales manager, Rob Buchanan. He also was not hard sell, but just added encouragement regarding the product and the dealership as I have owned many German cars, but this is my first Mercedes Benz. The bottom line is they had a car that met my needs, treated me fairly with the price and trade and I bought the car. I feel I was treated professionally and cordially and I am grateful for that. More

I have been dealing with Hagerstown Mercedes-Benz since 2004 and have witnessed professional and friendly service at every turn. I have dealt with car dealers through the United States and Hagerstown Merc 2004 and have witnessed professional and friendly service at every turn. I have dealt with car dealers through the United States and Hagerstown Mercedes-Benz is head and shoulders above them all. More

No pressure and no hassles, just an amazingly all around great vehicle buying experience. Barry and Rob went above and beyond what I expected of them to find the vehicle I wanted with the options I was loo great vehicle buying experience. Barry and Rob went above and beyond what I expected of them to find the vehicle I wanted with the options I was looking for, right down to the interior and exterior colors. Barry displayed great patience in all his interactions with me and I greatly appreciate that. My thanks to Barry for all his help in my vehicle search. More

Barry London was outstanding! I have purchased many cars in my life, but have never received the sincere dedication from a salesman than Barry. He was responsive, yet non-pressure, and genuinely caring. Bar in my life, but have never received the sincere dedication from a salesman than Barry. He was responsive, yet non-pressure, and genuinely caring. Barry spent the time to teach me all the features of the vehicle, answering every question. He followed up the next day to make sure I have happy. An excellent salesman creates a fantastic buying experience! I highly recommend Barry London. - John More

This was the best car purchasing experience I have ever had. The sales people were helpful in every sense, but they were not pushy. I actually had not intended to purchase today, but the offer was exactl had. The sales people were helpful in every sense, but they were not pushy. I actually had not intended to purchase today, but the offer was exactly what I was looking for so we made the decision to drive the new car home today. I would highly recommend Hagerstown Mercedes Benz to anyone, and will definitely return to them when it is time to replace this vehicle. Overall a very good car purchasing experience. More

I defenitely recommend the Mercedes Benz of Hagerstown due to the friendly staff and how flexible they are in accomodating their customers. I worked with Barry London who was extremely helpful; he came on due to the friendly staff and how flexible they are in accomodating their customers. I worked with Barry London who was extremely helpful; he came on his day off to accomodate my schedule and show me the car I was interested in and spent couple of hours with my brother and I answering our questions. If that's not good customer service then I don't know what is! More

Everyone was very friendly. Went to the openhouse looking at the C300. They did not have one that I would have purchased but told me to build one on line. So I did. I took the information to Mike and we talk at the C300. They did not have one that I would have purchased but told me to build one on line. So I did. I took the information to Mike and we talked about having it built. While there with my mother, we talked about the coupe, but I want an AWD. I went back a third time to test drive the C300. And on the lot was a red C350 4matic coupe. Mike was able to find the car I really wanted and I drove it home that afternoon. More

Wes was friendly, knowledgeable and attentive. He was able to answer all of my questions and move through the process quickly and accurately. I would recommend and return to this dealership and individu able to answer all of my questions and move through the process quickly and accurately. I would recommend and return to this dealership and individual. More

Thank you, Thank you, Thank you. Once again the best people I have every worked with when buying a car, not only did they not push me into a car I wasn't comfortable with, they found the exact car I wa people I have every worked with when buying a car, not only did they not push me into a car I wasn't comfortable with, they found the exact car I wanted ( silver with red leather ). Wes is always amazing, and Rob always puts up with my husband. Thanks again. Love my SL 63. More

My husband and I were looking for a Certified Pre-Owned car and it had to look new. We drove to Mercedes-Benz of Hagerstown - just to take a look - we were impressed. As we were browsing, a friendly, smi car and it had to look new. We drove to Mercedes-Benz of Hagerstown - just to take a look - we were impressed. As we were browsing, a friendly, smiling, kwowledgeable, Sales Consultant, named Mike Lavrenchik, offered his assistance. I was driving the cutest C300 sport sedan within half an hour of arriving on the Mercedes-Benz car lot with Mike in the front seat and my husband in the back seat. I liked the drive and so did my husband. After Mike telling us all the advantages of this car such as: a free loaner car when needed, three months of free SiriusXM, the car expectancy of 400,000 miles - we needed just one day to think about the purchase. Meanwhile, the next day Mike being the hands-on person he is, emailed us saying he would be happy to inquire about other cars for us if we were not sold on the C300. We decided to purchase the cute C300 sport sedan from Mike, the man with the warm smile and professional car advice. Mike emailed us again the following day thanking us for purchasing our car and telling us, "everyone at Mercedes-Benz of Hagerstown realizes our satisfaction is the key to their future." Mike sealed our deal with a delicious box of Mercedes-Benz chocolate candy and the assurance he would be available personally when needed - just call 866-508-8690. We drove to Mercedes-Benz on a Friday to purchase the C300 not knowing Mike was off that day. A gentleman we had never met named, Andre Taylor, Sales and Leasing Consultant, located the C300 and told us Mike would be in touch with us the next day, Saturday. Andre's unexpected help showed us this is a team-oriented business. Mike introduced us to Austin Shemon, Finance and Sales Manager. Just imagine we didn't have to go to the DMV. Austin gave us our new license plates and addressed all the financing issues with us. He also took time from his schedule to show us a dream car right next to his office, a 2012 Mercedes-Benz Roadster. Mike placed the new license plates on our car and off we went to enjoy the day and years to come in our C300. Next, I had to schedule my car appointment due to a few chips and scratches to be touched up. The kindest Customer Advocate named, Kristen Golabek, answered the telephone and told me a loaner car (one closest to my C300) would be waiting for me when I arrived. I told her my favorite color was silver - she remembered and had a new silver C300 waiting for me. We can call in the future for servicing or schedule online knowing there will be a loaner car for our use. Kristin told us to pull up to the Service Department and drive in on our scheduled appointment date - we did - I was fearful the chips and scratches might not be able to be repaired. I felt confident my car was in the right hands after meeting Alex Folz, Service Liaison. He said, "yes" to my every concern. Mercedes-Benz of Hagerstown meets all of our expectations. We will recommend and direct our family, friends, and acquaintances to Mike. We look forward to years of continued business with the Mercedes-Benz of Hagerstown team. Sincerely, Fran and Newt Rinehart More