Mercedes-Benz of Hagerstown

To Whom It May Concern: Our 20 year old daughter, our baby of 7 children, is a 2'nd year student honor student at Mt. St. Mary's University in Emmitsburg, MD. Kara, beyond being a tremendous student is a baby of 7 children, is a 2'nd year student honor student at Mt. St. Mary's University in Emmitsburg, MD. Kara, beyond being a tremendous student is an exceptional young woman and mature beyond her years. As such, and in wanting to provide the safesty vehicle that I own for her useage while at school I have provided my 2000 E-300 Mercedes-Benz. The vehicle has always been well maintained by a shop that I trusted for regular service and top to bottom check prior to Kara taking the vehicle to school in late August. Hopefully through coincidence of bad timing and not oversight the vehicle broke down while Kara was on the road near school while heading to Washington, DC to attend a literature/writers seminar. To compound this burden that was placed on Kara exclusively, my wife and I were on vacation in Aruba at the time and communicated via skype. Her search for local repair facility led us to Mercedes-Benz of Haggerstown based not just on proximity to Kara's school but through customer rating of your service facility. Kara arranged a service appointment with Kristin Golabek from your service department and coordinated a time to have her vehicle towed by AAA to your shop. I was contacted by Kristin via e-mail so that I was in the loop. Kristin was most understanding of our travel predicament and the need to be kept abreast of the nature of repairs. I was then referred by Kristin to service adviser, Adam Himmelwright. Both of these employees provided up to the minute information on the nature of our vehicle's service requirements. I quickly developed confidence and trust in Mercedes-Benz of Hagerstown through these two individuals. The majority of my contact was with Mr. Himmelwright and highly commend his professionalism. Safety issues with the vehicle were brought to my attention beyond just the cause of engine failure while Kara was driving the vehicle. Everything was repaired in this regard. The repair took an extended time to repair through difficulties encountered in removing transmission casing bolts due to excessive corrosiveness on the undercarrriage and delay in obtaining parts. As such the E-300 was in in your shop for over a week and a loner/replacement or rental was not provided or suggested. I was not overly concerned that our student did not have access to a replacement vehicle, other than for emergency situation that fortunately never arose, but it might be something I would inquire about in the future if extended time was required for repairs. I am thoroughly satisfied with the quality of service we received at Mercedes-Benz of Hagerstown and have instructed Kara to return to your facility for all normally scheduled service for the vehicle while she attends Mt. St. Mary's. Thank you very much. Kerry Fraser cell: 609-472-3092 More

Everyone from Justin, Marty, Adam and Linda are truly Everyone from Justin, Marty, Adam and Linda are truly exceptional at customer service. They treated me the same no matter how valuable or which Merc Everyone from Justin, Marty, Adam and Linda are truly exceptional at customer service. They treated me the same no matter how valuable or which Mercedes I bring in. This visit I brought in one of the cheapest cars Mercedes sells. It's almost 10 years old and has great sentimental value to me. It was my first Mercedes and Justin sold it to me. In the coming years it’s going to be my “1955 Mercedes 300SL Gullwing” with the help of great mechanics like Mr. Wolfe and others. Thanks for taking care of me and my car, More

All the service and support staff at Mercedes Benz of Hagerstown continue to exceed my expectations in every way. Everyone goes above and beyond to make sure I always a positive and pleasant experience Hagerstown continue to exceed my expectations in every way. Everyone goes above and beyond to make sure I always a positive and pleasant experience whenever I visit the dealership. Keep up the good work. Brent Bailey More

Mike Lavrenchik was knowledgeable, thorough, and assertive-not agressive. He spent a good amount of time with my husband and I throughout the process. I am very pleased with the service I received assertive-not agressive. He spent a good amount of time with my husband and I throughout the process. I am very pleased with the service I received. Mike is a great asset. I love my car!!! I purchased a 2010 certified GLK 350. Everything was smoothe-not painful like some car purchases can be. I highly recommend the dealership and Mike. Don/Deb Stevenson More

The staff and facility were amazing. I had to take a new (used) Mercedes that I had bought in for diagnostic test. Unfortunately for me the car did not fair so well, but I felt that the service advisor exp (used) Mercedes that I had bought in for diagnostic test. Unfortunately for me the car did not fair so well, but I felt that the service advisor explained everything to me & made it very easy to understand. The packet of information that they give you breaks everything down by color...red/yellow/green. These items made it easy to see what I had to handle and items that could wait. I was very impressed with the service. This is my first foreign car, so the pricing to me seemed high, but I don't have much experience with rates for servicing foreign luxury cars. Great dealership to deal with!!! :0) More

I wish to portray my complete satisfaction with the service I just received and for the service they have provided since we purchased the E-320 approximately 8 years ago...that is why we returned for a service I just received and for the service they have provided since we purchased the E-320 approximately 8 years ago...that is why we returned for another...cannot praise enough! Thank you... Thank you. More

Overall this is the best Mercedes dealership I have ever worked with. My only complaint is with Mercedes Benz. Question 5 was answered based on the extremly high cost to repair an item that was designed wit worked with. My only complaint is with Mercedes Benz. Question 5 was answered based on the extremly high cost to repair an item that was designed with planned obsolence. Compared to other dealerships the cost for repairs and service are extreamly competitive. More

Very efficient operation and extremely friendly service personnel. My Service Manager, Adam Himmelwright, kept me very informed of all status changes especially while he liaisoned with the warranty company personnel. My Service Manager, Adam Himmelwright, kept me very informed of all status changes especially while he liaisoned with the warranty company. While the repair was slightly delayed due to parts issues, the loaner car negated any impact this would have had. Overall a very pleasing experience. More

I have known Richard for years and have bought a number of cars from him. He is an incrdible salesman who is totally dedicated to taking care of his customers. Richard does not just sell a car, he takes ca of cars from him. He is an incrdible salesman who is totally dedicated to taking care of his customers. Richard does not just sell a car, he takes care of his customers after the sale. He is always available to talk to about the car and when I bring it in for service, he follows up with the service department to make sure that the problems are addressed and that I am satisfied with the work. He continually goes out of his way to make sure that my experience with the car is a good one and that I am happy with the car. I have never met a sales man who is so dedicated to his customers and making sure that their ownership experience is as pleasant as it can be. He is totally dedicated to the satisfaction of his customers. He also loves his job and it shows. More

I took my S550 in for problems with vibration. I have worked with Alex in the service department for years and he is always friendly but more important is always determined to take care of whatever compl worked with Alex in the service department for years and he is always friendly but more important is always determined to take care of whatever complaint or problem that I may have. This time it was very difficult to trace the problem but he was determiined to fix it. He stayed in constant contact with me throughout the whole process to keep me informed and was able after a lot of hard work to fix the problem. I can truly say that I have never had a service representative with any car that I have owned who is such a pleasure to deal with and so dedicated to taking care of his customers. More