Mercedes-Benz of Hagerstown

Warranty issue with CD changer. Unfortunately, the (2nd) replacement failed within days leading to speculation there may be an issue with the stereo system itself. MB of Hagerstown has remained committed t replacement failed within days leading to speculation there may be an issue with the stereo system itself. MB of Hagerstown has remained committed to resolving the issue and making things right. Their professionalism and courtesy has been unfailing. More

Very accomodating; great sense of humor - aim to please; loaner vehicle available; very clean drive-in area; service writer knowledgeable about all aspects of vehicle; always make you feel they value you as loaner vehicle available; very clean drive-in area; service writer knowledgeable about all aspects of vehicle; always make you feel they value you as a customer; car washing a great bonus; thanks for a job well done. More

Mercedes-Benz of Hagerstown and especially Barry London in particular were very helpful and accomodating in our new car purchase. They stayed after hours to complete the sale, making sure our car was clean in particular were very helpful and accomodating in our new car purchase. They stayed after hours to complete the sale, making sure our car was cleaned, refueled and took the time outside after the doors were closed to answer any questions we had, explain the features of our car and were polite, helpful, professional, and courteous. I would highly recommend them for any vehicle purchase. More

This was my second visit to Hagerstown MB and just as during the first, I found all of the staff to be knowledgeable and friendly. The explanation of the service needed was very clear and the price reas during the first, I found all of the staff to be knowledgeable and friendly. The explanation of the service needed was very clear and the price reasonable. More importantly, they completed the work in a very timely way and the results have been excellent - extremely important when you live 40 miles away. I continue to be impressed with this smaller, friendlier Mercedes dealership. I would definitely expect to buy a future vehicle from them and have recommended them to others. This kind of dealership organization is relatively rare today. More

Wes is friendly and knowledgable and made us feel at ease. Buying a car is stressful but he and the Sales manager, Ron, were so hospitable. The dealership itself is clean and very upscale. We felt we we ease. Buying a car is stressful but he and the Sales manager, Ron, were so hospitable. The dealership itself is clean and very upscale. We felt we were treated with royalty and they really took their time with us to get us the best deal possible. Getting the car was our goal and the extras like the keychains and the chocolate were just icing on the cake. When it came time to sign the papers, Austin the business manager, explained everything to us and all that was told to us was exactly what was on the papers- no surprises! I am so excited with my new car and the experience I've had with these folks will long be remembered. I will refer everyone I know to this dealership! More

Wes Whetstone is a responsive professional, knowledgeable and very thorough. But his friendly attitude made us comfortable from our first meeting. We couldn't have asked for more from the experience. I re and very thorough. But his friendly attitude made us comfortable from our first meeting. We couldn't have asked for more from the experience. I recommend him and MB of Hagerstown for any prospective buyer and plan to spread the word. More

It was a fast, on time and extremely friendly experience. I wish all car dealers could do as well. the waiting area was comfortable. the sales area was great, too. i wish the donuts were in the waiting a I wish all car dealers could do as well. the waiting area was comfortable. the sales area was great, too. i wish the donuts were in the waiting area, as well as the sales area. otherwise it was great. it was so pleasant we will probably be buying another car there soon. More

Great experience across the board. Knowledgable and extemely friendly staff. We didn't buy our vehicle there, but it didn't matter. They treated us as if we've bought all of our vehicles there. I ca extemely friendly staff. We didn't buy our vehicle there, but it didn't matter. They treated us as if we've bought all of our vehicles there. I can assure you the next time we are looking, that will be the first place we go. We highly recommend Hagerstown Mercedes. More

I have never been disappoint with the service i recieve at Hagarstown Mercedes. I have been gioing there for ten years and have purchased sven cars. frankly the reason I keep coimg back to hagerstown Merce at Hagarstown Mercedes. I have been gioing there for ten years and have purchased sven cars. frankly the reason I keep coimg back to hagerstown Mercedes is the people. Whether it the service people or the staff i have never been disappointed. I will keep coming back to Hagerstown Mercedes in the future. It's a great team. Gary Mucha More

Mike was very helpful throughout the buying process by tailoring our needs to the type of car we wanted. We have purchased two previous merecedes from this dealership and we will continue to do so due to tailoring our needs to the type of car we wanted. We have purchased two previous merecedes from this dealership and we will continue to do so due to their friendly and laid back atmosphere. I highly recommend this dealership to anyone thinking about buying a mercedes. More