Mercedes-Benz of Hagerstown

It has been my pleasure to work with the staff at MB of Hagerstown. Especially the following people, Marty Gillions, Service Manager,Tom Mummert, Shop Foreman and Barry London, My Sales Associate. They mad Hagerstown. Especially the following people, Marty Gillions, Service Manager,Tom Mummert, Shop Foreman and Barry London, My Sales Associate. They made my experience truly a great one. Not only did they spend time listening to my existing problems with my ML350 but repaired them with no charge for each problem including replacing the front rotors and brake pads. If you are a person thinking about German Technology, you owe it to yourself to visit Mercedes Benz of Hagertsown. They not only treated me like someone thay cared about but made me feel like my ML350 needed to be serviced like a new vehicle. More

Your dealership works as a team. I had spoken to Barry about a car over the phone and was not sure when I would make it in. When I did come in the dealership was very busy and another gentlemen (not sure about a car over the phone and was not sure when I would make it in. When I did come in the dealership was very busy and another gentlemen (not sure of his name) jumped in and helped until Barry was able to get to us. That was impressive. It was also impressive the amount of customers buying in the short time we were there. Goes to show how well a good reputation keeps and brings business. Other dealerships we shopped didnt have this going on. I only wish other companies would take some lessons from Mercedes Hagerstown on customer service. Barry London and the entire team at the dealership were very pleasant and all to willing to answer and help with any questions. Hats off to you guys. Jonathan Ford More

This was really the best price i found in the DC Metro area - it was the exact car i was looking for and the people were great to work with. compared to the last dealership i bought a MB from - this was area - it was the exact car i was looking for and the people were great to work with. compared to the last dealership i bought a MB from - this was really wonderful. No problems, great people and a great price More

We were on our way to test drive a Lincoln. It was raining and we stopped to look at Mercedes, just to update our knowledge of available vehicles. Mike came out in the rain, and in 30 minutes told us raining and we stopped to look at Mercedes, just to update our knowledge of available vehicles. Mike came out in the rain, and in 30 minutes told us more about a car that we hadn't purchased than most dealers tell you about the car that you just purchased. Not only did he convince us to buy a Mercedes, as opposed to another brand, we concluded the sale, tagged the vehicle and drove it off the lot in short order. A car is a car, and there are a dozen ways to buy a car in this economy. However, customer service is much more important than price or any of the other gimmicks used in the industry. Mercedes Benz of Hagerstown, and Mike especially, understand customer service. We look forward to great relationship, and of course, we will recommend Mike and the dealership to others. More

Almost 11 years ago I bought my first Mercedes, a 1999 CLK 320. I got it in VA because the cars had a long wait list at the time and the dealer had one on the lot with the features I wanted and the perso CLK 320. I got it in VA because the cars had a long wait list at the time and the dealer had one on the lot with the features I wanted and the person who ordered it no longer wanted it. I tried then taking it for service at a MD Mercedes dealership that was close to work - and got treated as a "dumb blond!" I was so unhappy with the dealership close to work that once I found out there was a dealership in Hagerstown and they were willing to come to me with a loaner and pick up my car to take it for service and do the reverse when it was ready, what did I have to lose?!! I think my 99 was a year or so old and it's been serviced there ever since. Not only was I not treated like a "dumb blond," you just can't beat the service given and the respect that the MB of Hagerstown staff show their customers. In almost 10 years, I've never once felt they were "trying to sell me something" when it came to explaining the service my car needed. My Sales person for the new CLK 350 was wonderful, but the Service Department is why I drove 60 miles to buy my new car! And why I will only buy a Mercedes from Hagerstown. More

Great salesman, no pressure, throughly explained the car, great experience. The car's safety features and performanc were easily understood. Once we selected the car we wanted the dealer ahd it read y to d great experience. The car's safety features and performanc were easily understood. Once we selected the car we wanted the dealer ahd it read y to drive home in a very short period of time. More

I am sorry I am just completing this survey. We went on vacation the day after the purchase and this is my first time on my home email. My husband forwarded to my office and I could not open the survey. I vacation the day after the purchase and this is my first time on my home email. My husband forwarded to my office and I could not open the survey. I hope my husband completed this survey before now. Again, I am sorry I am just getting to it. Barry did a great job!! Thanks, Tammy Demick More

Barry was extremely knowledgeable about the Mercedes model in which I was interested. He went over the features with me twice, which helped me make my decision to purchase the car. He was extremelty h model in which I was interested. He went over the features with me twice, which helped me make my decision to purchase the car. He was extremelty helpful and did not pressure me, which I appreciated. Austin was instrumental in locating the vehicle I wanted and providing me with an acceptable price. I appreciated both Barry's and Austin's honesty. More

Excellent dealership, period. The sales and service are 2nd. to none. Give Barry your next sales opportunity and Marty your service needs, you will be glad to have encountered both of these gentlemen. Yo 2nd. to none. Give Barry your next sales opportunity and Marty your service needs, you will be glad to have encountered both of these gentlemen. You owe it to yourself to give MB of Hagerstown your business. More

I was very impressed with the overall professionalism and knowledge of my Sales Representative and the excellent Customer Service that Hagerstown Mercedes-Benz provides to their customers! I will continue knowledge of my Sales Representative and the excellent Customer Service that Hagerstown Mercedes-Benz provides to their customers! I will continue to use Hagerstown Mercedes-Benz for all my sales and services in the future. More