Mercedes-Benz of Hagerstown

MB of Hagerstown is a refreshing oasis of car dealerships! No games, just straight talk. Plus they make you feel welcome without the phony facade so many others display. Rob is what I like in dealerships! No games, just straight talk. Plus they make you feel welcome without the phony facade so many others display. Rob is what I like in a sales rep -truthful, knowledgable and pleasure to deal with. I have purchased several cars through him and would not hesitate to use his services again. I recommend him to friends. More

All of the employees in general and Barry London in particular were very helpful and informative during our recent purchase. It is a credit to the dealership for having such employees. particular were very helpful and informative during our recent purchase. It is a credit to the dealership for having such employees. More

Service guys where outstanding . Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The guy who washed my car needs to wash with brushes and soft mits side windows and front windshield was not cleaned to good cant just spray a car with High pressure water expect it to knock dirt off. I will be returning to give another chance I run my business to make customers happy if i cant i cut them a break its not worth it to have a pissed customer and not come back ever people pay good money for these cars go out of your way. More

Rob was professional, friendly, helpful, respectful, knowledgeable, and very responsive to our needs. Wish we found Hagerstown Mercedes’ sooner! knowledgeable, and very responsive to our needs. Wish we found Hagerstown Mercedes’ sooner! More

Rob was so. ..... helpful in my search for a G Wagon! I had been looking casually on-line for awhile. Once I identified this vehicle, Rob was excellent in answe ..... helpful in my search for a G Wagon! I had been looking casually on-line for awhile. Once I identified this vehicle, Rob was excellent in answering all of my texts with questions. I scheduled a trip to visit/test drive. He coordinated everything so things moved smoothly at the dealership. We were back on the road with our new car within 1.5 hrs. Very professional and GREAT customer service from Rob and Mercedes-Benz of Hagerstown! More

Rob has been extremely helpful through the entire process of ordering (i.e., exactly the features desired and only those where possible): answering and reassuring my anxieties during the wait; and especially of ordering (i.e., exactly the features desired and only those where possible): answering and reassuring my anxieties during the wait; and especially manifesting patience and accommodation through the protocols of delivery/settlement/tech introduction to my 2023 GLE 450 on October7, 2022. What has impressed me most is Rob's reasurrance, upon completion of every inquiry/interaction, that he welcomes all concerns and inquiries regarding the car at any time on a continuing basis. That willing accessibility beyond the sale/delivery completion inspires confidence any problem encountered going forward will be addressed to my satisfaction. After several new Benz ownership experiences, this means a lot to an 'old guy' customer. More

Hagerstown Mercedes is always very attentive to the customers needs and they go above and beyond to meet your expectations. customers needs and they go above and beyond to meet your expectations. More

Our experience with Mercedes Benz of Hagerstown was a great experience and would definitely work with them again. great experience and would definitely work with them again. More

Easy to deal with, no pressure and very professional. We are repeat customers and will continue to buy from Hagerstown Mercedes. We are repeat customers and will continue to buy from Hagerstown Mercedes. More

Barry was very helpful in the purchase process. He along with all the other departments at Merc of Hagerstown are the reason I returned and the reason I will continue to do business with them. Grea He along with all the other departments at Merc of Hagerstown are the reason I returned and the reason I will continue to do business with them. Great Team! More