Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hagerstown
Hagerstown, MD
2,648 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,648 reviews
October 31, 2025
Prompt and efficient service department. Smooth operation from initial booking through completion with constant communication of your vehicles progress. They provide a video link to see th Smooth operation from initial booking through completion with constant communication of your vehicles progress. They provide a video link to see the technician’s surveying of the car which is great! More
by Julian_W
Employees Worked With
October 29, 2025
Very nice and efficient gentleman. He goes out of his way to satisfy the customer!👍👍 He goes out of his way to satisfy the customer!👍👍 More
by ia0
October 24, 2025
Barry London is our go to person for all of our purchases for the last 10 years! He makes the whole process seamless. I recommend Hagerstown Mercedes- Benz!! for the last 10 years! He makes the whole process seamless. I recommend Hagerstown Mercedes- Benz!! More
by drayhills
October 23, 2025
I have been in this dealership multiple times for car service for GLB 250. Fast service! Every one is very nice there. Very satisfied! service for GLB 250. Fast service! Every one is very nice there. Very satisfied! More
by Nanzhang24
Employees Worked With
October 20, 2025
Kyle was extremely helpful in getting me back into the Mercedes Benz family. Thank you Kyle for your attention to detail and answering my questions. Mercedes Benz family. Thank you Kyle for your attention to detail and answering my questions. More
by vltasker1965
Employees Worked With
October 19, 2025
Extremely knowledgeable and honestly interested in listening to our needs. Could not have been a better experience! listening to our needs. Could not have been a better experience! More
by Lbpilch
October 17, 2025
Barry does such a great job, he is professional, patient and very thorough. The dealership is impeccably clean and well organized, we will certainly be back in the future and very thorough. The dealership is impeccably clean and well organized, we will certainly be back in the future More
by jeffadawson
October 17, 2025
Diagnosis was communicated by phone instead of in person. I was sitting in the waiting room after all. If I did not check the phone I could have been waifing for ever. I was sitting in the waiting room after all. If I did not check the phone I could have been waifing for ever. More
by oljanrepic
Employees Worked With
October 17, 2025
What a pleasurable experience, Rob made this purchase a great one! It was complete satisfaction! great one! It was complete satisfaction! More
by 327cleverb
October 09, 2025
My experience at the MB service department was good as usual. Alex Folz is the best, I really appreciated the service video. It was very informative. usual. Alex Folz is the best, I really appreciated the service video. It was very informative. More
by Shawn G
Employees Worked With
