Mercedes-Benz of Hagerstown

Lexi was approachable and knowledgeable. The purchase experience was seamless and enjoyable! Thanks for your help. The purchase experience was seamless and enjoyable! Thanks for your help. More

He is great guy and helped me through out the process. This is the fastest I have ever experienced buying a car thanks Sir. This is the fastest I have ever experienced buying a car thanks Sir. More

Barry London was very professional and helpful during the entire process and transaction. He makes you feel comfortable and welcome. entire process and transaction. He makes you feel comfortable and welcome. More

Rob was very helpful and answered all my questions. He made me feel that i could call him at any time now or in the future with a question or problem. That means a lot since i am rather far from your d He made me feel that i could call him at any time now or in the future with a question or problem. That means a lot since i am rather far from your dealership. Sharon Byrd More

Very smooth transaction. Available on weekend delivery. No sleazy sales pitches unlike other Mercedes dealerships Available on weekend delivery. No sleazy sales pitches unlike other Mercedes dealerships More

Rob Edmonds very professional, enjoyed doing business with you. I wish I could have bought the 2016 Mercedes GTS, but that could be my next car, keep in touch. I am very happy with my 2020 Honda Accord H with you. I wish I could have bought the 2016 Mercedes GTS, but that could be my next car, keep in touch. I am very happy with my 2020 Honda Accord Hybrid Touring. Thanks for making this a painless transaction. I bought my first car from your dealership in 1985, a black 1984 Toyota Celica Supra, I enjoyed that car for over 15 years. I don't know why but I keep buying used Japanese cars from your Mercedes Dealership. No matter what you buy I feel confident that you will get good service and sales experience from Brandon Youngers Mercedes Dealership. Enjoy the Ride! More

A very exceptional worker, he listened to all of our ideas and thoughts, very friendly and professional ideas and thoughts, very friendly and professional More

I have purchased four, band new Mercedes since 2002. I have been driving Mercedes for the past 20 plus years. I have given all my repair and maintenance business to Mercedes-Benz at Hagerstown for tha I have been driving Mercedes for the past 20 plus years. I have given all my repair and maintenance business to Mercedes-Benz at Hagerstown for that 20 plus years. This year, 2023, all of my Mercedes are getting old, so I'm looking for 2 or 3 new Mercedes. I contacted the Hagerstown dealer, and the dealer convinced me that buying a Certified Pre-owned car from them is the best deal because it would give me a 5 year, unlimited miles warranty. They found me a 2023 GLA, and we worked out a deal for the first of the new Mercedes. I am a simple buyer because I do not need financing, I am paying cash. Today they delivered the car. Since I have never bought a used car before, I confirmed with the dealer sales that the 5 year warranty starts today, (12/12/2023) and runs until 12/12/2028. It was confirmed by the sales at the time of signing the title in my house. Little did I know that the vehicle actually only carried a three year manufacture's warranty, plus one year dealer warranty. It was not a five year warranty as it was confirmed again to me today. I was very upset about being mislead. I tried to contact Austin, the sales manager. He threatened me by saying that if I returned the vehicle, they would never let me do business with them again. They don't appreciate any business that I have been given to them for the past 20 plus years. After what he said, I immediately drove the car back to the dealer to return it. After I got to the dealership, the General Manager, Justin, threatened to call the police on me. He wouldn't allow me to stay in the dealership as I waited for my husband to pick me up. It is winter here, it just snowed this morning, it was very cold outside. However, Justin wouldn't let me stay inside. He threatened to call the police if I did not leave immediately by yelling, "GET OUT OF MY SHOWROOM!." He kept yelling, "GET OUT, GET OUT!" across the showroom. Not only did he not appreciate the business I have been giving them, he continued to yell across the showroom. He screamed, "YOU HAVE BEEN NOTHING BUT TROUBLE FOR THE PAST 20 YEARS." He has never wanted me as a customer. I am Asian and female. He threatened and bullied me in his showroom. I truly believe that he is a racist, sexist and xenophobic. Honestly, I don't need to buy three more new Mercedes. I have so many options, but I'm certainly going to file a formal complaint against the sales manager Austin and general manager Justin at "Mercedes-Benz at Hagerstown". More

I’ll definitely recommend Mercedes of Hagerstown. The whole staff is fantastic!! If you’re looking to purchase, ask for Kyle, he’s fantastic!! He goes above and beyond to make sure you get exactly wh The whole staff is fantastic!! If you’re looking to purchase, ask for Kyle, he’s fantastic!! He goes above and beyond to make sure you get exactly what you’re looking for. Trust me, you won’t regret it!! More

Kyle Swanson was GREAT very informative and kind. He was helpful in everything we needed He was helpful in everything we needed More