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Mercedes Benz of Hagerstown - Service Center

Hagerstown, MD

5.0
181 Reviews

181 Reviews of Mercedes Benz of Hagerstown - Service Center

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September 15, 2022

Alex always provide exceptional service. This is the reason I always come back when needed More

by Ike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review, Ike! We are thrilled to hear that you had a successful service experience working with Alex and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back!

July 01, 2022

I was given prompt attention,even without an appointment. I bought three cars from this dealer and have always been treated with courtesy and help. More

by Libby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Mercedes-Benz of Hagerstown responded

Libby, we're delighted our team welcomed you with friendly, timely, and attentive assistance and was able to accommodate you without an appointment. Mercedes-Benz of Hagerstown is grateful for your repeat business and honored to have earned your confidence. See you next time!

Jul 05, 2022 -

Libby responded

Alex was great. I get nervous when any light is displayed.Fortunately,it was a very minor issue.

Jul 05, 2022 -

Libby responded

Thank you.

June 09, 2022

They are the dealer I bring my car because they know my car and how to it in prime shape. They are professional and fair in pricing. Their work force is excellent and I have never had a problem. I deal wit More

by feserrf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Alex and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

Jun 10, 2022 -

feserrf responded

The service is superior to any place else. It is the only place I will take my Mercedes. Mr. Folz, our service manager is, without a double a man that knows the product and what has to be done. If something else is found, he discusses it with you and gets it done. He and the company are the best.

May 30, 2022

They have been great. They went above and beyond during Covid to address my concerns, with contactless pick up and delivery to my home. More

by sm6100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for trusting Mercedes-Benz of Hagerstown with your business!

April 25, 2022

My usual superior service experience. On time, as promised, and thorough. Alex takes good care of me and my cars. More

by Socrates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with Alex and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

March 24, 2022

Excellent service. Mercedes’ Road side service was a disaster, but the dealer service work, and complimentary delivery was fantastic. More

by stan_mcgee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Battaglini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mummert, Charlie Baker
Mar 25, 2022 -

Mercedes-Benz of Hagerstown responded

The Mercedes-Benz of Hagerstown team is grateful for your five-star review and feedback for our roadside services. We are always working to improve for our customers, so if you were willing to share some of your concerns with me, I would appreciate the chance to understand what happened. Please feel free to reach out to me when you have a chance. Thank you, Marty Gillons - Service Manager - (301) 733-2301

February 19, 2022

My experience at Mercedes-Benz of Hagerstown Service Department has always been excellent. Thanks to Alex and Marty. They are the reasons that I continue to buy cars at this dealership. More

by Twzig506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Alex, Marty, and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

February 17, 2022

Marty did a wonderful job expediting our work order and Cameron did a perfect job! More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Mercedes-Benz of Hagerstown responded

Jim, thank you for the great review! We are proud to have Marty on our team and happy to hear that he was able to get the job done. Drive safely, and we hope to see you back again down the road!

February 01, 2022

Promptly accepted my request for checking my car. Took care of my concern. Fixed the tire while I waited. Drove off safely. The charge was reasonable. Thanks! More

by jrfhealth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

January 09, 2022

The dealership offers the best service for the Mercedes. Alex Fox, my Service Advisor knows the car and what I need. No place else gets my business More

by feserrf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing this positive feedback! We are proud to have your business, and we appreciate your kind words about Alex and the rest of our team.

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