Mercedes-Benz of Hoffman Estates - Service Center

All work was performed sufficiently, and car was All work was performed sufficiently, and car was cleaned. The only thing that wasn’t done, was the replacement of the engine air filter. There was All work was performed sufficiently, and car was cleaned. The only thing that wasn’t done, was the replacement of the engine air filter. There was a good reason for that. Great job. More

My service rep, Ky, was excellent at communicating with me each day. It took from Monday to Friday to complete my service list because certain parts had to be ordered. Ky provided a loaner vehicle and did me each day. It took from Monday to Friday to complete my service list because certain parts had to be ordered. Ky provided a loaner vehicle and did his best to get the parts to the dealership. Everything was excellent with the exception of the bumpers. My major disappointment is with Mercedes-Benz on the design of the CL550. Both my front and rear bumper intermittently become loose and the bumper detaches and has to be pushed back in place, including sensors. The solution offered was to out source this repair to a body shop. Mercedes should fix there own design flaws. More

I don't know where to begin, this dealership jumped through hoops for me. I actually purchased my car from Barrington Mercedes Benz (which was an absolute disaster) I had issues with a repair that had through hoops for me. I actually purchased my car from Barrington Mercedes Benz (which was an absolute disaster) I had issues with a repair that had been done to my car prior to my purchase (yes it was new) they denied the repair and really did not want to be bothered with dealing with it. So for Hoffman estates Mercedes to step up and take over and treat me the way they did was fantastic! They picked my car up and took care of everything, returned it to me like brand new. A real class act! Cathy got the ball rolling and after the service manager found out what happened to me he had Julio take care of everything! Thanks so much for all your help. I know where my next Mercedes will come from. More

With the sales of motor works to Zeigler the service is much better .. will once again think about buying another new or used car from them. much better .. will once again think about buying another new or used car from them. More

This is my second time leasing a Mercedes Benz Hoffman States.... I cannot be more grateful and happy with the deal. Thank you Stephanie Smith for the knowledge and patience with the purchase and lease of States.... I cannot be more grateful and happy with the deal. Thank you Stephanie Smith for the knowledge and patience with the purchase and lease of my cars. Thank you Jose for always be there when I have a question. Great great experience. More

Julio Ramirez was very professional and helpful! The waiting room was clean and I felt at home! I will recommend to family and friends great job!!! waiting room was clean and I felt at home! I will recommend to family and friends great job!!! More

Great service, everyone so nice and helpful every time i go in since the day i purchased my veicle thanks to everyone for all the help go in since the day i purchased my veicle thanks to everyone for all the help More