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Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,482 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,482 reviews
June 14, 2022
Everyone I came in contact with was very helpful and professional. I have been a customer for many years. professional. I have been a customer for many years. More
by Tmonis07
Helpful June 14, 2022
this place sales vehicles with msrp no mark up whatsoever. the sale man helped me was very nice too. his name is Bernie Mendez. however i think others would be helpful too just because the way the whatsoever. the sale man helped me was very nice too. his name is Bernie Mendez. however i think others would be helpful too just because the way they treated me More
by diesolation
June 13, 2022
On February 5th, 2022, upon the salesman's suggestion I place a deposit on a vehicle that was in transit to Mercedes Benz of Laguna Niguel dealership, and I has agreed to pay $10,000 over the MSRP. Mercede place a deposit on a vehicle that was in transit to Mercedes Benz of Laguna Niguel dealership, and I has agreed to pay $10,000 over the MSRP. Mercedes Benz of Laguna Niguel dealership provided me with a receipt for the $1,000 deposit and the vehicle's VIN number and informed me that this vehicle would arrive at the dealership within the next few weeks. A few weeks later when I inquired as if the vehicle had arrived yet, the salesman informed me that my vehicle was traded away to a dealership in San Diego. I can only assume that the dealership was able to up charge more than $10,000 over MSRP to another customer. Mercedes Benz of Laguna Niguel dealership offered that I special order another similar vehicle for $15,000 over MSRP and that vehicle would arrive sometime in September or October 2022. It's unfortunate that Mercedes Benz of Laguna Niguel choose to take advantage of the COVID pandemic to display their greed and act in this despicable manner. I'm awaiting the return of my $1000 deposit. More
by rob
Employees Worked With
June 10, 2022
Eddie in service, Duke in sales and Josh in finance all went above and beyond during are recent service and purchase. went above and beyond during are recent service and purchase. More
by leonardk2
June 06, 2022
The cost for the standard service was $1500, which was exorbitant in my view. In addition, the service was not completed in a day. exorbitant in my view. In addition, the service was not completed in a day. More
by larryroberts7713
Employees Worked With
June 06, 2022
We had the BEST and most quick and painless experience at Mercedes Benz Laguna Niguel yesterday! Definitely the most seamless leasing experience I’ve ever seen! David was incredible - very friendly, personab Mercedes Benz Laguna Niguel yesterday! Definitely the most seamless leasing experience I’ve ever seen! David was incredible - very friendly, personable, and knowledgeable. He made the process so easy and made us feel so comfortable. Josh did our financial documents and was so personable and fun, we had a great time connecting with him! From start to finish we had such a great experience yesterday. Thanks to everyone who made it such a great experience, and I’m obsessed with my new car!!! More
by Heather Melton
June 03, 2022
This dealership has the most friendly and professional staff ever. I highly recommend them everyone! staff ever. I highly recommend them everyone! More
by dianaro1026
June 01, 2022
They had to change my electrical panel They worked on it for 3 days When I got the car back. They did not do a check to see if everything was correct. Clock was wrong time. Radio was not programm it for 3 days When I got the car back. They did not do a check to see if everything was correct. Clock was wrong time. Radio was not programmed and they gave me the wrong wire for my car play. I had to bring the car back You would think when I first picked it up someone would have checked it out with me. Very frustrating More
by Elaine
May 29, 2022
Eric Varela, Lauren Kummerow in sales/product info and Raza Etemad in finance all did a great job during my purchase and test drive experience. I purchased an EQS 450+. The dealership team ensured all my Raza Etemad in finance all did a great job during my purchase and test drive experience. I purchased an EQS 450+. The dealership team ensured all my questions were answered. I would recommend this MB dealer and will likely purchase from them again. Keep it up MB Laguna Niguel! More
by Nadeem M
