Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Top notch customer service Staff was very thoughtful and accommodating. Ray and Shawn both made a MB first-time buyer’s experience very pleasant. Overall an outstanding customer Staff was very thoughtful and accommodating. Ray and Shawn both made a MB first-time buyer’s experience very pleasant. Overall an outstanding customer service. More
GLE 2018 purchase Shawn was quick, informative and very knowledgeable. He didn't push us to purchase any extras and there was no pressure at all. We were very pleased Shawn was quick, informative and very knowledgeable. He didn't push us to purchase any extras and there was no pressure at all. We were very pleased working with Shawn. More
They DO NOT HONOR their agreements...unethical and dishonest VERY VERY Disappointed with this dealership. They DO NOT HONOR their agreements! I paid $800 more to purchase a Sprinter Van here because they offer VERY VERY Disappointed with this dealership. They DO NOT HONOR their agreements! I paid $800 more to purchase a Sprinter Van here because they offered to give free carwashes. After buying the vehicle they made a Unilateral decision to STOP washing Sprinter Vans....Really, we had and still have an agreement they need to honor. What other agreements will they break. They always washed it by hand but now, Chris the service manager said they do not wash by hand. He then painted himself into a corner and said if I bring it in for a service, they will wash it..... What???? so you do wash Sprinter Vans, just don't want to honor your agreement. Apparently ethics and honesty are not important at this dealership! More
First Mercedez The service and experience was the best I have ever had. I love my new car and would most definitely recommend the dealership to anyone we know looki The service and experience was the best I have ever had. I love my new car and would most definitely recommend the dealership to anyone we know looking for a new vehicle. Sean is an excellent Sales Manager and we will call on him again when we decide to upgrade but not for several years! More
BEST experience EVER! I am usually overwhelmed when it's time to making decisions regarding buying or leasing a vehicle . Not anymore! From service to sale to finance my I am usually overwhelmed when it's time to making decisions regarding buying or leasing a vehicle . Not anymore! From service to sale to finance my friendly team at Mercedes Benz Laguna Niguel made me feel confident in my decision Thank you my friends Bernie Mendez, John Mosqueda and Ramsay Jerome! More
Straight forward sales with excellent follow up I worked with Bernie Mendez, he listened to my needs and worked hard to provide exactly what I was looking for along with providing excellent customer I worked with Bernie Mendez, he listened to my needs and worked hard to provide exactly what I was looking for along with providing excellent customer service. More
Our First Mercedes - Great Experience! Great experience in leasing our first Mercedes! Gerhard Jurinek answered all of our questions (we had many) and made sure we were happy. Thank you! Great experience in leasing our first Mercedes! Gerhard Jurinek answered all of our questions (we had many) and made sure we were happy. Thank you! More
Great Buying EXperience I used to purchase all my car from Fletcher Jones, but when i went to Laguna Niguel Mercedes Benz it was an excellent experience dealing with all of t I used to purchase all my car from Fletcher Jones, but when i went to Laguna Niguel Mercedes Benz it was an excellent experience dealing with all of them, sales team, Manager and Finance. Very helpful team, Had a great experience dealing with Sean Haifi. Had an excellent customer service from all of them. Thanks More
Cheated Laguna Niguel Mercedes Dealership is a dishonest business.The general manager is a greedy businessman. May 2016 my wife brought her Mercedes in for e Laguna Niguel Mercedes Dealership is a dishonest business.The general manager is a greedy businessman. May 2016 my wife brought her Mercedes in for engine work. We had a 2000.00 warranty with a 100.00 deductible. Upon pick-up, she was told to pay $657.00 up and above the 100.00 deductible. She called my work from their office and I spoke with the service department only to be told my warranty didn't cover their labor cost and I had to pay the balance. I called the warranty company immediately where they confirmed all I had to pay was the 100.00 deductible. That the Dealership agreed with the warranty company when they accepted the job. However, my wife was told she would not be given her Mercedes keys until she paid the 657.00. She asks to speak to the General Manager hoping to get justice and informing him also, that we had just spent 6,000 moving to California from Texas that week. That this was a great hardship on us. This General Manager could not have cared less. was spinning his words and she had to pay the extra money it to get her Mercedes back. We noticed there was paint overspray on the front of her white Mercedes hood and front windshield. Not costly but still her leopard umbrella was gone from the back seat where it always stayed. We called, pleaded, argued trying to get our money refunded but to no avail. Recently sept 2017 we learned. Laguna Niguel Mercedes did, in fact, cheat us 657.00 that in fact. the warranty company was 100% correct. BEWARE of Laguna Niguel Mercedes Dealerships dishonest practices. I go to Flecther Jones in Newport beach for a professional, honest job well done. More
Great buying experience! Used the Costco auto buying program and was given Bernie as my Costco salesperson specialist. Bernie was very helpful in choosing the right car for me Used the Costco auto buying program and was given Bernie as my Costco salesperson specialist. Bernie was very helpful in choosing the right car for me without trying to upsell me in fact found me a less expensive version of the car I wanted which I got a less than wholesale price on. Love my car and the LNMB dealership! More