Mercedes-Benz of Natick

Really bad experience today with service department. Got charged $800 without my permission. Did not get phone calls for confirmation Got charged $800 without my permission. Did not get phone calls for confirmation More

Very good place if buy your car , and my first time buying a car from mercedes . buying a car from mercedes . More

The moment I met Rafic Trawi at the dealership, he was professional and friendly. We went for a test drive and Rafi was extremely knowledgeable about the automobile. When the test drive was over we went i professional and friendly. We went for a test drive and Rafi was extremely knowledgeable about the automobile. When the test drive was over we went inside the dealership to discuss purchasing the car. He explained all the fees, warranties, and delivery date. Within a week Rafi delivered my new registered car at my door step. He definitely went above and beyond to make sure everything was perfect. The experience was wonderful. Ask for Rafi and you will be tremendously delighted with your journey to a new car. More

First time working with Charles, Yatin, Sharon, & Jonny they were all great! Very friendly, enjoyed working with them! Great experience of all was working with Charles and Jonny made my experience wonderfu they were all great! Very friendly, enjoyed working with them! Great experience of all was working with Charles and Jonny made my experience wonderful and memorable. Jonny went above and beyond and helped set up my phone, app, and go over my vehicle full lesson to my understanding and made it very simple. He was very patient and I appreciated that. More

Jonny was incredibly thorough, knowledgeable, helpful and friendly. He went above and beyond in our training to make sure I understood every feature and amenity of my vehicle. friendly. He went above and beyond in our training to make sure I understood every feature and amenity of my vehicle. More

I took my car in for a state inspection since this is where I bought my Mercedes-Benz. I went in at 9 am and didn't hear any update at 10 am so I asked about the status of the inspection. Apparently, the where I bought my Mercedes-Benz. I went in at 9 am and didn't hear any update at 10 am so I asked about the status of the inspection. Apparently, the inspection was done but my car is nowhere to be found. They claimed they took it for a car wash. I waited for another hour before my car was returned. And it was not washed. I should have taken my car to a regular shop for a routine inspection which normally takes 15 min, no more than 30 min. Folks at this store do not greet you and act unprofessionally. Except for the ladies at the front desk, they're always super friendly and helpful. More

Savannah Silva is the best in breed for client services. She has taken care of me like family for over 6 years! She is an absolute professional and gives great advice when making decisions about service She has taken care of me like family for over 6 years! She is an absolute professional and gives great advice when making decisions about service. Will only service my car with her! If they had 10 stars I’d give her a 10! More

Jonny was amazing. He walked me through my whole car and even when I had questions after the fact he responded right away. He walked me through my whole car and even when I had questions after the fact he responded right away. More

I loved working with Rafi. .he is friendly, knowledgeable and professional. He went out of his way to help me get the best deal possible! What a pleasant experience and I will d .he is friendly, knowledgeable and professional. He went out of his way to help me get the best deal possible! What a pleasant experience and I will definitely be referring him to my family and friends! More

We bought two cars on the same day and the process was made easy by Joel who not only helped with any questions we had at the moment but is still helping weeks after we bought it. made easy by Joel who not only helped with any questions we had at the moment but is still helping weeks after we bought it. More