Mercedes-Benz of Novi - Service Center

Great service The lady advisor at the service booth was knowledgeable AND advised me for the right service. We need more service advisors like her. ALTAF RAHMAN The lady advisor at the service booth was knowledgeable AND advised me for the right service. We need more service advisors like her. ALTAF RAHMAN OWNER. More

Lack of Respect for Customer and Time! After waiting 2 weeks for an appointment and confirming the day , time and services needed 2 days prior to my arrival with Vicky over the phone. The s After waiting 2 weeks for an appointment and confirming the day , time and services needed 2 days prior to my arrival with Vicky over the phone. The service center decided to only complete 2 out of 3 of my requests after having my car for over 7 hours. When I arrived to pick up my vehicle after waiting on hold and not receiving a call back about its status I was told the car was complete and would be ready in 5 minutes. 20 minutes later I was signaled to sign paperwork and take my vehicle. When I noticed I was undercharged I questioned what work was not completed and why? After closer inspection of the paperwork I noticed it stated that "the customer requested to have wheel alignment completed on later date". This was not true! When I questioned them about why the paperwork was incorrect Mr. Macdonald switched topics and lied again, this time stating that I originally stated I was leaving the vehicle over night and since now I wanted to drive it home all repairs couldn't be made. The last insult after the injury came when Mr. Macdonald stated " since there is a recall on your vehicle dealing with the steering wheel the wheel alignment might of been free..so by waiting to have it done I was trying to save you money"... then he casually states "I can just bring it back another day". I informed him that my wife and I live in Detroit which is 30 minutes away from the dealership which is not open on the weekend and I valued our time way more than the 150.00 he claimed he was trying to save me! More

DO NOT SERVICE YOUR VEHICLE HERE!!! Brought my 2016 MB Sprinter-based RV in for an airbag recall and left with significant back-end body damage caused by the service department. A Brought my 2016 MB Sprinter-based RV in for an airbag recall and left with significant back-end body damage caused by the service department. Apparently the porter/technician backed my RV into another vehicle/object when they moved it in/out of the service bay and they claim NO RESPONSIBILITY. Somebody at the dealership is lying to cover their xxx and neither the Service manager Jon Atwell or the dealership owner Lee Ghesquiere are willing to do a xxxx thing about it. I gave them every opportunity to make this right but they refuse to admit fault and simply referred me to the fine print on the work estimate I signed that states they are not responsible for “parking lot damage”. If you value your hard-earned vehicle do yourself a favor and find another dealership to service it. Mercedes Benz of Novi are unethical, extremely unprofessional and have no regard for the personal property of others. What goes around comes around Mr. Ghesquiere! More

The service is so far so good this time. Everyone in the service department is so far so good. I have no complaint at all. I don’t know what else I need to say more..... Everyone in the service department is so far so good. I have no complaint at all. I don’t know what else I need to say more..... More

Always there for me when I'm in need of emergency repairs, always taking care of my needs, always greet me by names a d very professional repairs, always taking care of my needs, always greet me by names a d very professional More

Service for vehicle Dropped car off in the morning for service of possible oil leak. Issue was corrected and car was ready for me at the end of the day. Dropped car off in the morning for service of possible oil leak. Issue was corrected and car was ready for me at the end of the day. More

Happy with service I've been coming to this dealership since 2013 and have never received anything but great customer service. Service work performed on vehicle is alway I've been coming to this dealership since 2013 and have never received anything but great customer service. Service work performed on vehicle is always done within time allotted. Everyone is very congenial; greeted promptly upon arrival. The restrooms are clean and the waiting room is very accommodating. Thank you, Jacqueline More

Great service experience Dropped my car off early for a 6 hour service repair. They provided a shuttle to drop me off at work which was really convenient. Service was complete Dropped my car off early for a 6 hour service repair. They provided a shuttle to drop me off at work which was really convenient. Service was completed on time. At pickup, I think the whole process took, from the time I arrived to the time I was driving away, maybe 10 minutes! I wasn't inconvenienced at all. Thank you. More

Excellent Service I took my car in for "B." service last week. I was offered a ride home via the dealer shuttle service and was also picked up at my home to pick up my I took my car in for "B." service last week. I was offered a ride home via the dealer shuttle service and was also picked up at my home to pick up my car. The shuttle driver was very nice. More

Trusted and professional I have taken all my Mercedes to this dealership, they are very welcoming and very professional team I highly recommend anyone who needs there car care I have taken all my Mercedes to this dealership, they are very welcoming and very professional team I highly recommend anyone who needs there car cares come to Mercedes Benz of Novi. Thank you guys keep up the great work More