Mercedes-Benz of Orange County powered by Benzel-Busch

Great frictionless experience at the dealership. Everyone was very helpful. Amenities were nice. Time in and out was to my satisfaction. Everyone was very helpful. Amenities were nice. Time in and out was to my satisfaction. More

Excellent a pleasure Amari in service is outstanding very helpful very professional and shows that he cares. helpful very professional and shows that he cares. More

Valentina was great! Kept in communication with me while my car was being serviced, and got me in and out quickly, Kept in communication with me while my car was being serviced, and got me in and out quickly, More

Valentina was very thorough and professional, listened attentively to my concerns, and provided great value for my service. attentively to my concerns, and provided great value for my service. More

I took advantage of buy 3 & get one for a dollar Goodyear Tire deal the dealership was promoting. Service advisor Martinez and his team did an excellent job with the install. Tire deal the dealership was promoting. Service advisor Martinez and his team did an excellent job with the install. More

Great customer service amazing person. Thank you for everything you did to make my car in better shape. Thank you for everything you did to make my car in better shape. More

Service was quick and efficient especially appreciated video descriptions. Valentina was very helpful and kept us informed every step. video descriptions. Valentina was very helpful and kept us informed every step. More

The whole process was made so simple. Matt was fabulous to work with and the communication was great! Matt was fabulous to work with and the communication was great! More

Alexia although brand new was very helpful, prompt and stuck to her word. I was traveling over four hours to make the purchase. Not only did she make sure everything was agreed upon before I made the trip stuck to her word. I was traveling over four hours to make the purchase. Not only did she make sure everything was agreed upon before I made the trip. She offered to pick me up at a train station 30 min away so I could avoid driving two cars back. The vehicle was used so you always wonder what shape it will be in. It was immaculate. For the service I wish the dealership was closer. More

To this point, they have done good, if very expensive work. However this service was a bit below standard. First, it was very hard to get a service adviser to pick up a call or answer an e mail until I m work. However this service was a bit below standard. First, it was very hard to get a service adviser to pick up a call or answer an e mail until I mad an on line appointment. Only at that point was I allowed to access a service adviser to discuss the work and timing given we live 80 miles away and my caretaker has to take the car to the appointment. But all went smoothly after we arranged the appointment until I drove the car this weekend having returned for the summer from Arizona: our Apple Car Play has disappeared after both the main and auxiliary batteries were replaced and the car is reporting that an A0 Service is due. So not good and it looks like some checklist or process was not followed. We will find out but was disappointed that these problems occurred. More