Mercedes-Benz of Owings Mills

Mr. Dennis Epps is the professionalism of professional I say that because he made the whole shopping experience for my new Mercedes-Benz GLE 350 so smooth and so easy. I did the process online. Mr. Dennis say that because he made the whole shopping experience for my new Mercedes-Benz GLE 350 so smooth and so easy. I did the process online. Mr. Dennis called me to set up a time and appointment. I arrived to the appointment , Mr Dennis knew exactly what vehicle I wanted to test Drive Mr Dennis explained to me each step of the whole experience about my new vehicle. He also walked me through all of the features that were featured on my vehicle. Over all if you’re looking for an upfront professional sales persons please do not hesitate to reach out to him. The best in the business of sales. That I have ever came in contact with in a long time. Not to mention I only took my car in for services and to walk away with a brand new truck. The whole experience was amazing….. More

I had a really great experience at Mercedes-Benz of Owings Mills. My sales advisor aka the Showroom Specialist, Andy, was amazing and made me feel welcome from the moment I walked in until I signed all Owings Mills. My sales advisor aka the Showroom Specialist, Andy, was amazing and made me feel welcome from the moment I walked in until I signed all of my documents. He took the time to make sure all of my questions were answered and that I had everything I needed to feel confident in my decision. This experience was completely different from one I had at another Mercedes dealership, where my car was hit by a tow truck during my first service visit. After that, every interaction there felt frustrating and disappointing. Because of that, I was honestly nervous going into this process again. I’m so glad I came to this particular dealership. The entire team genuinely cared and made sure I walked out feeling confident , not rushed or pressured, and without any buyer’s remorse. I truly felt supported throughout the process. I’m very grateful for Andy and the team at Mercedes-Benz of Owings Mills and would absolutely recommend them to anyone looking for a positive, thoughtful, and trustworthy car-buying experience! More

I have a great and wonderful, + welcoming experience with Lucy which makes me feel so good Lucy which makes me feel so good More

Sales Rep: Andy Ji Manager: Tony Customer Service: 10/10 Professionalism: 10/10 Work with Andy and Tony at this location. They both put customer first and do not waste any time. They tailored the 10/10 Professionalism: 10/10 Work with Andy and Tony at this location. They both put customer first and do not waste any time. They tailored the most pleasant experience I had so far at any Mercedes dealerships. More

I really appreciate Christine Marshall so much she is too good in her job smart and accommodating good in her job smart and accommodating More

Good morning , I stumbled into Benz in owning mills unsure of my next purchase when I was greeted by Christene. She was very pleasant and to my surprise very knowledgeable about the different vehicles unsure of my next purchase when I was greeted by Christene. She was very pleasant and to my surprise very knowledgeable about the different vehicles on location. She was awesome and with all the information, help and guidance I was able to purchase an amazing car. Thank you Christene More

The experience was great from the initial contact with Ms. Christine over the phone to when we drove off with the vehicle as ours. Ms. Christine was prepared for us when we arrived on the day of, everythi Ms. Christine over the phone to when we drove off with the vehicle as ours. Ms. Christine was prepared for us when we arrived on the day of, everything was ready for us and we encountered no delays at all. Ms. Christine was knowledgeable about the vehicle features. Overall the experience was great and would recommend Mercedes Benz of Owings mills and especially Ms. Christine to anyone. More

This dealership is great! The purchase of the vehicle it was fast and easy but what made this experience great was Christine the sells lady she is awesome very professional The purchase of the vehicle it was fast and easy but what made this experience great was Christine the sells lady she is awesome very professional good at what she does. She always keeps communication and she keeps her word More

The dealership was beautifully decorated for the holidays, creating such a wonderful and warm atmosphere. I felt truly welcome from the moment I walked in. The customer service is top-tier, and I wa holidays, creating such a wonderful and warm atmosphere. I felt truly welcome from the moment I walked in. The customer service is top-tier, and I was especially impressed by their honesty—they even reminded me of details I had completely forgotten. It’s a dealership you can really trust. More

Great to deal with the same salesperson each time. Thanks and we will be over to see you in the new year Thanks and we will be over to see you in the new year More