Mercedes-Benz of Owings Mills

If I could zero stars I would. Horrible experience with Andy Ji. After harassing me to come out for a test drive, the car was not ready to go, Andy did not know how to operate it, Horrible experience with Andy Ji. After harassing me to come out for a test drive, the car was not ready to go, Andy did not know how to operate it, he abruptly walked away to use the bathroom in the middle of a conversation and magically the car sold minutes after my offer was not accepted. A waste of 2.5 hours of traveling to the dealership and the most unprofessional way of doing business I have ever experienced. Spoke with manager and got a “ sorry, “ but that does not make the experience any better. Run far away from Andy Ji and this dealership, as they are a waste of time and energy! More

Andy was extremely helpful! I was navigating dealing with monthly payments that were far overpriced and heavily doubtful of how he may have been of assistance. Fortunately, Andy I was navigating dealing with monthly payments that were far overpriced and heavily doubtful of how he may have been of assistance. Fortunately, Andy did the best that he could, and maintain a professional and welcoming tone throughout the entirety of the process. Andy is an amazing representative of this dealership and deserves a raise. More

I had a very pleasant buying experience with Elliott Bourne. He even stopped by my house a few days after the purchase to install the license plates. Bourne. He even stopped by my house a few days after the purchase to install the license plates. More

My customer experience was phenomenal with Mr. Elliott Bourne,III, Mr. Kolo, and Ms. Courtney Elliott Bourne,III, Mr. Kolo, and Ms. Courtney More

This is my third Mercedes from R&H Mercedes. Dennis Epps and His Team made my purchase seamless. Top Notch! Dennis Epps and His Team made my purchase seamless. Top Notch! More

Greatest customer service, attentive, caring and always willing to help. Andy made the experience of buying a car as easy as buying a coffee. Very welcoming person and funny. He deserves a raise for sure!! willing to help. Andy made the experience of buying a car as easy as buying a coffee. Very welcoming person and funny. He deserves a raise for sure!!!! More

When I first came to Mercedes-Benz I knew nothing of the brand. Tony took the time to explain why a Mercedes is the best option. Dennis was incredibly helpful but also committed to ensuring that the car b brand. Tony took the time to explain why a Mercedes is the best option. Dennis was incredibly helpful but also committed to ensuring that the car buying experience was as seamless and stress-free as possible. More

They were awesome very polite, great job they give u what u want, I will tell anyone about mercedes-Benz of Owens Mills. Would return when I want to trade in and get another Mercedes. Special thanks to Mr Ep u want, I will tell anyone about mercedes-Benz of Owens Mills. Would return when I want to trade in and get another Mercedes. Special thanks to Mr Epps. ❤️ More

Always a warm and family environment. Every one of my purchase experiences has been a great one. Much appreciation for Jason (mgr.), Robb (mgr.-fly guy), Kolo (finance) Stephanie (serv.) Every one of my purchase experiences has been a great one. Much appreciation for Jason (mgr.), Robb (mgr.-fly guy), Kolo (finance) Stephanie (serv.) and of course my sales consultant Dennis. More

Stephanie Smith was a great advisor during my visit. She was helpful and I will see her again. She was helpful and I will see her again. More