Mercedes-Benz of Owings Mills

New car purchase I had very good experience with Mr. Epps .I was very comfortable with the purchase . Anybody need to buy a Mercedes i will highly recommend him. I wi I had very good experience with Mr. Epps .I was very comfortable with the purchase . Anybody need to buy a Mercedes i will highly recommend him. I wish him good luck with his carrier , from bottom of my heart Gamith More

Excellent Service I had a great experience at this dealership. Brooke was so friendly and answered all of my questions (all 3,000 of them)! I would definitely recommen I had a great experience at this dealership. Brooke was so friendly and answered all of my questions (all 3,000 of them)! I would definitely recommend this dealer, especially Brooke to others. I have now purchased my first Mercedes Benz!!! More

Car purchase I had an awesome experience with purchasing my car. Everyone was friendly and inviting .Brooke really worked with me and found my dream car. It had al I had an awesome experience with purchasing my car. Everyone was friendly and inviting .Brooke really worked with me and found my dream car. It had all the features that I wanted and more. Her customer service is exemplary . She stayed in contact with me and even contacted me afterwards to make sure I was happy with my purchase! I was extremely satisfied. All staff interactions were nice everyone was welcoming and helpful. More

It’s a Wonderful Dealership. And a great salesman As soon as I met Dennis I right away felt at home. He was a true pleasure to deal with him. I never felt any pressure what so ever. Even though I boug As soon as I met Dennis I right away felt at home. He was a true pleasure to deal with him. I never felt any pressure what so ever. Even though I bought a non-Mercedes vehicle from You Dennis knew everything you needed to know about the car. He’s a true asset to your company. Don’t ever let him go. I will send all my family and friends to him. More

It is a really good experience. If you want to buy a car,Reza is a good dealership for you. Everything is nice. I recommend Reza. If you want to buy a car,Reza is a good dealership for you. Everything is nice. I recommend Reza. More

Awesome Reza was extremely easy to work with. He made the whole process so smooth and delivered my car right to my home. The best car experience I have ever h Reza was extremely easy to work with. He made the whole process so smooth and delivered my car right to my home. The best car experience I have ever had period. I would highly recommend him to any one looking to buy a car at Mile One. More

Reza is amazing! I have been a BMW customer for 15 years and Reza got me to switch over in 15 minutes ! But seriously; he is amazing! He wasn’t worried about selling m I have been a BMW customer for 15 years and Reza got me to switch over in 15 minutes ! But seriously; he is amazing! He wasn’t worried about selling me the most expensive car on the lot but the one that fit my needs! He stayed open two hours past close to help explain all of the functions and features after our purchase! GO SEE HIM!!! More

E400 Cabriolet Purchase This is the second E Class I’ve purchased from Mercedes Benz of Owings Mills. I’ve been very pleased with the sales and service experience at the deal This is the second E Class I’ve purchased from Mercedes Benz of Owings Mills. I’ve been very pleased with the sales and service experience at the dealership. Dennis was very informative and professional. More

Dennis Epps is the man Dennis helped with picking out the perfect car for my wife and worked with us on a first time lease. I would highly recommend him and the dealership. Dennis helped with picking out the perfect car for my wife and worked with us on a first time lease. I would highly recommend him and the dealership. More

DISHONEST regarding a simple tire road hazard placement! Kyle lied to me for something as simple as replacing a tire covered under a road hazard warranty. While having a service performed, I also needed to h Kyle lied to me for something as simple as replacing a tire covered under a road hazard warranty. While having a service performed, I also needed to have a tire replaced that I had previously purchased from Kyle. After picking my car up and driving away, I noticed that the replacement tire was not balanced properly. I was so frustrated, I called Kyle and left him a voice mail letting him know. I told him that I was going to take my car to another shop and that I would like for him to cover the balance fee. I took my car to a local Goodyear Dealer that I trust to have them look at the tire. They told me that the tire was too far out of tolerance to "Road Force Balance" and that the tire was defective. They charged me $21.25 for a regular balance to get me going until I could get the tire replaced. I also took pictures of the tolerance level on the Goodyear machine with my smart phone and sent them to Kyle. When I finally got in contacted with Kyle he stated that he had to order a new tire. When I went back the second time to get the second replacement tire that's when I discovered the lies. Kyle told me that he was in the shop when the new tire was installed and balance. After driving away, I noticed that the tire still wasn't balanced properly. Kyle also rushed me out the shop without paperwork and stated that he had to follow up on the paper work because he had to track the tire DOT number for warranty. Well, I check the DOT number on the supposedly second new tire, and it was the same number as the first DOT replacement number on the service ticket. They had rotated the tire on the wheel, made a mess of it, to make it look legit, re-balanced it and sent me on my way. I was extremely frustrated that Kyle had lied to me, wasted my time, cost me money twice, performed unnecessary wheel balance, left weight residue, wasted trip, gas and caused frustration to where I'm writing this message on his page and I still have a defective out of tolerance tire on my car. This hasn't been resolved because it happened today, Oct. 18th, 2018. I will be contacting the General Manager and writing a similar letter to MBUSA. Note, this is not the first time that I have had tire problems, wheel problems, vehicle damage, and numerous other problems where I have had to return to the shop for re-work. There's no telling how many other customers Kyle has lied to, tricked or gotten over on. This type of behavior is not tolerated by any employer that I know of for anyone in a customer service industry, be it automotive or what have you. More especially, when you are paying for expensive parts, repairs and service. This has gone too far for too long. I will re-post to this post at a later date to update anyone reading this message. I hope this helps you decide on who and where to have your Mercedes serviced. More