Mercedes-Benz of Owings Mills - Service Center

I don't usually visit the dealership for repairs on account of pricing anxiety. Stephanie did an amazing job of getting my car set up for service and scheduling a follow up plan and making sure I knew account of pricing anxiety. Stephanie did an amazing job of getting my car set up for service and scheduling a follow up plan and making sure I knew my car was getting the care it needed. The whole process felt very organized and attentive. Will be coming back in the future. Thank you! More

I want to thank Lori Ludwig for accommodating my unscheduled visit today. The dealership has an open position that I am interested in, but I am not one to wait around for emails or hope for a phone unscheduled visit today. The dealership has an open position that I am interested in, but I am not one to wait around for emails or hope for a phone call. I have spent all of my life betting on me. If the opportunity is within travel distance, I will always try to visit the organization in an attempt to put a face with the name on my resume. Ms. Ludwig was clearly busy. Despite that fact, she looked away from her computer and focused her attention on me. Now, I may not have a snowball's chance in you-know-where of getting a formal interview, but for the time we talked, I felt seen, heard, and valued. A leader cannot possess a better quality than being a great listener. Once again, I am grateful that Ms. Ludwig took the time to speak with me and shared such valuable information. Anthony McIver More

Stephanie Smith was a great advisor during my visit. She was helpful and I will see her again. She was helpful and I will see her again. More

Thank you for taking care of my vehicle. Nice working with Stephanie Smith. I will return. Nice working with Stephanie Smith. I will return. More

Stephanie Smith was helpful during my visit! I appreciate her business every time I visit. I will continue to see her. I appreciate her business every time I visit. I will continue to see her. More

Mr. Elliott Bourne ‘s help last week and today in resolving my issues with my ME app was excellent!! But he has been giving me this type of service since my purchase of my vehicle four years ago!! resolving my issues with my ME app was excellent!! But he has been giving me this type of service since my purchase of my vehicle four years ago!! More

Excellent service keeps inform attentive follows up Detailed makes sure communication is current and timetable given up Detailed makes sure communication is current and timetable given More

Murphy was very accomodating and attentive. My concern was fully covered under warranty and I am completely satisfied. My concern was fully covered under warranty and I am completely satisfied. More

Had great experience with Christene from the purchase of my first Mercedes Benz and also bring it in for service. Thank you Christene! my first Mercedes Benz and also bring it in for service. Thank you Christene! More

This was an overall great experience! My service rep Patricia was very welcoming and extremely helpful, with everything from scheduling my appointment to notifying me of the necessary rep My service rep Patricia was very welcoming and extremely helpful, with everything from scheduling my appointment to notifying me of the necessary repairs and coverage! More