Mercedes-Benz of Owings Mills - Service Center

Jay was my service advisor and just saying he is awesome is not enough. This young man is exceptional!!! He provided me with customer service that should be modeled by other employees. From the moment I wal is not enough. This young man is exceptional!!! He provided me with customer service that should be modeled by other employees. From the moment I walked in to the time I left, He made me feel like I was at a top notch dealership. He provided top notch customer service. He deserves to be commended. Many Thanks 💯 More

Outstanding service . Employees friendly. Service rep Jay Woodson explained everything and answered all of my questions Employees friendly. Service rep Jay Woodson explained everything and answered all of my questions More

Service was great my agent Jay Woodson updated me on the entire process as they worked on my vehicle entire process as they worked on my vehicle More

Owings Mills Mercedes Benz dealership is a very professional establishment. Everyone pitches in to help customers whatever needs they have at the dealership. Fran took very kind professional care professional establishment. Everyone pitches in to help customers whatever needs they have at the dealership. Fran took very kind professional care of my wife and I during our purchase and a couple of visits to the service department. They say they "treat you like family" and I felt that way too. More

Amazing customer service I would recommend Murphy Tederick, to anyone who wants an EXCELLENT service advisor in Mercedes Benz of Owings Mills! Tederick, to anyone who wants an EXCELLENT service advisor in Mercedes Benz of Owings Mills! More

Always courteous, businesslike and efficient. Working with the service department is very easy,\. Have worked with Jay Woodson and have always found him to be very good at explaining what needs t Working with the service department is very easy,\. Have worked with Jay Woodson and have always found him to be very good at explaining what needs to be done and getting it done. More

This was my first time there and the service was was great . The Staff was very Courteous . great . The Staff was very Courteous . More

I give five stars for the service center here. The entire team in the service center are very friendly and professional and do excellent work. Murphy has been very helpful.l the last few times I The entire team in the service center are very friendly and professional and do excellent work. Murphy has been very helpful.l the last few times I have come here. I have not bought a car here, but I would have to give three stars for my experience when I was interested in looking at trading in my current car for a new one last year. They were just not very reasonable to deal with on the sales side. I made it very clear what I was not willing to do and I made it very clear what I was, and was not interested in and despite that, they wasted all of our time, thinking that they could convince me otherwise. By the time I realize that they really were not listening and that they were wasting my time we had already been there for almost 2 hours. More

My Service Advisor, Mrs. Stephanie Smith, was absolutely AMAZING! She displayed an immeasurable level of helpfulness. Moreover, Mrs. Smith’s voluminous commitment toward as Stephanie Smith, was absolutely AMAZING! She displayed an immeasurable level of helpfulness. Moreover, Mrs. Smith’s voluminous commitment toward assuring my satisfaction as a happy consumer showed as being pivotal and paramount. She thoroughly explained the process and timeframe of my repair. There were no ambiguities or surprises, which I immensely appreciated. She is the epitome of how communication should be handled and conveyed to a customer. Her high-quality professionalism is the new standard of expectation, all inclusively. I strongly ask that this review (reflecting her gold-standard practice) gets shared with others as the new margin of excellence. I will be referring all of my colleagues and MB friends to Owings Mills Mercedes Benz with the specific request of seeking Mrs. Stephanie Smith’s assistance. Thank you Mrs. Stephanie Smith for making this a great experience!!! 🙂 More

Fantastic service department. The service writer was totally on top of her game. She kept me informed as to the process of when my car would be ready and when I arrive, the car wa The service writer was totally on top of her game. She kept me informed as to the process of when my car would be ready and when I arrive, the car was washed and clean and ready for me to be picked up. More