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Mercedes-Benz of Portland

Portland, OR

4.4
2,291 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,291 reviews

December 03, 2021

Very good sales staff led by a very well seasoned executive general manager, well done More

by GREG.MIRECKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nickolas Kalantari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Johnson-Grumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Maddux, Duncan Ostrander
Dec 06, 2021 -

Mercedes-Benz of Portland responded

Hi Greg, thank you for these kind comments! Our team is happy to have provided you with a positive sales experience and we hope to have you back at Mercedes-Benz of Portland for any future needs.

December 02, 2021

These folks are sooo awesome! They know what my car needs and they take care of it. They tell me about any future service and how much it will cost. More

by JEANMAYBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Sanchez Vargas
Dec 02, 2021 -

Mercedes-Benz of Portland responded

Hi Jean, thank you for this positive feedback following your experiences with our service department! We are happy to provide you with all the information you need during your visit, and look forward to having you back at Mercedes-Benz of Portland for any future maintenance.

December 02, 2021

Andrés worked really hard to make sure I ended up with a product I was happy with (new wheels/ rims). I’m so thankful for his hard work and research. More

by Ansley27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrés Acevedo
Dec 02, 2021 -

Mercedes-Benz of Portland responded

Hi Ansley, thank you for purchasing your new rims and tires here at Mercedes-Benz of Portland! We are pleased to know Andres assisted you so well, and hope you'll visit again soon. Until then, enjoy!

December 02, 2021

This is my first Mercede car. I love this car so far. Andrew who was the sale person that introduce me the car and he had done amazing sale service. Much appreciated to Andrew Fox. More

by K_LE0123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Fox
Dec 03, 2021 -

Mercedes-Benz of Portland responded

Congratulations on your first Mercedes! Our team would like to thank you for choosing Mercedes-Benz of Portland and we hope to have you back for any future needs. Until then, enjoy your new car!

Dec 03, 2021 -

K_LE0123 responded

Thank you.

December 01, 2021

I will grant them leeway in being severely short staffed, though there were plenty of idle sales staff. However, the sense of being ignored is unacceptable and there was no improvement in the service follow More

by ORFALYr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Cain
December 01, 2021

The service team did a great job and provided me with a loaner Mercedes so I could get all my errands done More

by DEEG_QUEST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Dec 02, 2021 -

Mercedes-Benz of Portland responded

Hello, Our team is happy to have provided you with a loaner vehicle while your car was in service and we would like to thank you for thank you for visiting Mercedes-Benz of Portland. Please don't hesitate to reach out for any future needs, we are here to help!

December 01, 2021

horrible experience overly charged will never go back. I was profiled then treated like an idiot.. More

by Herrodkorey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Cain
December 01, 2021

I was disappointed that my Mercedes-Benz wasn't washed as part of the routine service. More

by Alicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Tower
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

Excellent service. The service manager was very helpful and explained all that was going to be done on my car. More

by marhux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for bringing your vehicle to Mercedes-Benz of Portland for service! Our team is happy to have provided you with a transparent experience and we hope to have you back for any future maintenance needs.

November 30, 2021

Great customer service, in a timely manner, excellent auto review and recommendations explained for future. Highly recommend. More

by Vickielwrigley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey
Nov 30, 2021 -

Vickielwrigley responded

Quality of work was excellent. Not sure why that didn't record on the survey.

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