Mercedes-Benz of Princeton

It was a very enjoyable experience both from booking my appointment and drop off. my service advisor was very informative and gave me all the details of the appointment. Pick up, was a breeze. appointment and drop off. my service advisor was very informative and gave me all the details of the appointment. Pick up, was a breeze. More

If you want to be overcharged for absolutely nothing, bring your vehicle here. Zero stars bring your vehicle here. Zero stars More

Excellent customer service provided by Dale Cook and Paul Lai. They thoroughly explain all the different vehicle options and features available. Robert Lisi provided excellent vehicle overview at the time Lai. They thoroughly explain all the different vehicle options and features available. Robert Lisi provided excellent vehicle overview at the time of delivery. The overall buying experience was excellent. More

I so enjoy the services at Mercedes-Benz of Princeton: from the time I booked my appointment and pull my car in the garage for service, checking in and waiting to meet with my Advisor, Nike! I feel so spe from the time I booked my appointment and pull my car in the garage for service, checking in and waiting to meet with my Advisor, Nike! I feel so special! I am greeting with excellent customer service; I can appreciate people that know how to "Wow" you with their customer service skills (offer a loaner since the wait going be over 4 to 5 hours). My garage attendant assures me he has it from here!(and reminds me to get the things I need from my car since I will be picking up a loaner). I am checked in offered refreshments and wait to meet with my Advisor, Nick. Nick is very professional and has a warm and welcome personality, He is always willing to find a solution to the problem or have it checked out and keeps me well informed! Great Job Mercedes Benz of Princeton! I have been a customer since 2007! More

Today, I tried to return my leased Mercedes Benz to Princeton. I originally purchased the vehicle at MB Doylestown. For logistical reasons, I chose to return it to Princeton. I called in advance to det Princeton. I originally purchased the vehicle at MB Doylestown. For logistical reasons, I chose to return it to Princeton. I called in advance to determine how long the process would take. I was then told by an assistant of Mr Lebron that Mr Lebron indicated, "we are maxed out on this car and I will have to go to Doylestown". After trying to convince the assistant that this was the best manner for me.....HE HUNG UP on me. I then contacted Mr Lebron. He added that "you purchased it from Doylestown...return it to them". As I understand it from Mercedes corporate, all dealerships are not permitted to turn this request down. Mr Lebron also must have looked up my recent discussions with one of his sales persons. We put down a down payment on a new Mercedes, awaiting its arrival"2-3 months later", but within that same week we requested a cancellation and a refund. According to Mr Lebron, this was ALSO a reason they refused to accept our auto off of the lease. Mr Lebron would not clarify the last name of the GM. He claimed ....dyslexia...for not spelling it out for me.....WOW. VERY POOR relations....... I also immediately called the General Mgr...MR Wilkening. The person who answered the phone said "he left for the day"....this was about 1:30 pm on a friday...seems convenient.....but I guess possible. More

Service advisor and mechanic are top top notch professionals, and the service provided was impeccable professionals, and the service provided was impeccable More

It was easy to make an appointment and the car service was completed in the same day. was completed in the same day. More

I have been received regular updates from your staff almost every day about the progress of my vehicle repairs. I truly appreciate their efforts and would like to thank you every much. almost every day about the progress of my vehicle repairs. I truly appreciate their efforts and would like to thank you every much. More

Nick is a consummate professional and a truly exceptional service advisor. He always has your best interest in mind and never tries to oversell maintenance service beyond what is required to keep your Merced service advisor. He always has your best interest in mind and never tries to oversell maintenance service beyond what is required to keep your Mercedes safe to drive and in tip top condition. He takes the time to thoroughly explain each recommended service and what it will cost. He's always upbeat, pleasant and willing to go the extra mile to accommodate you. More

Had a really good experience at MB Princeton recently. Nick Sperrazza, the sales and leasing agent was very helpful and spent more than adequate time taking us through the various options through the d Nick Sperrazza, the sales and leasing agent was very helpful and spent more than adequate time taking us through the various options through the day, was highly trustworthy, and transparent. Made the whole experience pleasant. Really top service. Robert Lisi, a Certified MB Brand Master had phenomenal knowledge of the vehicle and all of it's toys. He gave us really handle explanation on how to operate the vehicle and set it up to our preferences. Follow up support was great! Overall the dealership was wonderful, felt like everyone was friendly and made the whole purchase seamless. Will definitely be coming back here for future services and cars! More